Tom Dalton · Owner · Gold Medal

I believe that http://www.netsuite.com/portal/resource/system-availability.shtml also has the 99.5% guaranteed posted in 2014 (as per a google snippet). Unfortunately, that page is down right now because of this outage. We're still 100% down.

I just got in to work. The early shift told me that we've been down for two hours. And we were down yesterday also! What gives? Remember NetSuite, if we're all down more than 3.5 hours, the month is free... right? over .5% down time and it is a free month. 99.5% uptime guarantee. Right? 720 hours x .005 = 3.5 hours of…

I know this is an older one, but it says "Under the terms of this guarantee, NetSuite customers will receive a credit for THAT MONTH'S SERVICE if NetSuite does not deliver its application services with 99.5% uptime. The uptime is measured on a customer-by-customer basis."

We set up alerts on pingdom.com and alertra.com to monitor the cart and checkout. We now get alerts whenever either of those go down. Since 3/6/14, they've been down for a total of 4 hours 4 minutes and 33 seconds (and counting). Melmore, your company has a free month of NetSuite coming if the NetSuite 99.5% monthly uptime…

They added us to an existing issue that is causing these errors. It's classified as a S2 issue.

Yea, I did that. No word back yet

Yes, it is Defect # 276886

OK, 5 minutes later and BOTH users say the issue just went away. Orders that were stuck now work with no errors. We didn't change any settings. They didn't switch browsers or clear cache. Must have been a momentary NS hiccup. T

*note: real time updates are only available when all systems are functioning normally. True IF the monitoring site is also hosted on NetSuite servers. If it is elsewhere it should be able to at least test if NS web stores are "up" without being hosted on NS servers. Evan, it wasn't just "slow". It (the web store) was…

Wow. Weird thread. I also received several emails about test@test.com failing to get access. We had several test@test.com users in our account. I merged them into one and confirmed that the user had no access. What could it be? Maybe be we all used the same developer at one time and they've been hacked? T

I agree. It serves no real purpose right now. I guess it might hurt NetSuite is the real status was bad and it appeared there in real-time and a potential customer or a competitor saw it. We've been down for an hour and it said "No Issues" when I was there 5 minutes ago. This web page says "Customers can see real-time…

I come here before I check that page. Yup, me too

The odd thing about status.NetSuite.com is that we've been down for an hour and it says "No Issues" and yet this web page says "Customers can see real-time information about any disruption". It doesn't appear to be "real time" information to me. To me it feels like something that gets manually updated more like a "status…

An uptime of 99.5% (calculated monthly) is guaranteed or you get a refund for the month that didn't meet the 99.5% uptime requirement. Is that correct ..and still in effect?

NetSuite offers (or offered) a 99.5% uptime guarantee (or else that month is free). So, my calculation comes to 3.5 hours = .5% of one month if the month has 720 hours. So, if iNetSuite is down more than 3.5 hours this month... you'll get a refund (if you ask for it). See this link

Back up. A little slow, but useable.

Back up. A little slow, but not timing out. Useable.

So, my calculation comes to 3.5 hours = .5% of one month if the month has 720 hours. So, if iNetSuite is down more than 3.5 hours this month... you'll get a refund if you ask for it. Is that correct?

Farrago, I have asked for a refund in the past. I cited three separate events and was denied a refund each time because the Operations Manager said that there was no interruption of service.. Been there. Done that. All I can say is that it is very difficult to do... but not impossible.

FIX: When updating prices via CSV import, if you encounter the above error...Open closed accounting periods. Even though you're only trying to update prices, make your import re-assign accounting accounts (GOGs, Income, Asset). -T

Our web store is down. -Tom

NEVER MIND. Found it. The new "Use Lead Time per Location" feature (in 2013.2) sent it to the bottom of the inventory tab (by each location). Makes sense. ooops

We're Back up.

It is like the store home page takes 5 minutes to load. Then after the home page loads, the site is fast. Close the window and start a new window at the home page and wait 5 minutes to load. Then its fast again. -Tom

our site is down

Webstore is up, but way slow. Time to break out that bottle of Tequila. T

Our site is down. I thought it might be an planned outage that I read about, but the error message that is displayed isn't the normal "down for scheduled maintenance" type of message. It looks like it is broke with no message and a broken image link. -Tom SignsDirect.com

NS found the issue. They said that this code was missing from our google Analytics... _gaq.push(['_setAllowLinker', true]);

Wasn't sure that you were. I mouse over the "!" and it has an entry from 5:25am pacific time saying some other issue was resolved.

Obviously this is killing our sales for the day!