Tom Dalton · Owner · Silver Medal

We found it. Not an overall fix or a "why".. but a fix. We could open the customer record. It had two addresses that were identical and both were marked as the default shipping address. We deleted one of the address and saved the customer record. Now we can open the SO without the "unexpected SuiteScript error" message…

You're right. It appears to be better. I cleared my Cache right when it happened and it didn't end the issue. I tried it again and also edited and save the report and now the ranges are behaving. I guess that is one of the down-sides of browser based software.

Maybe. You'd have to ask them. I don't see why not. We have it set to narrow our results by category and "price range" and all of that sorting is automated. At one time you had to manually upload an item-feed. That isn't required anymore. They can make a netsuite "saved search" as their data source. So, after it is running…

I'm sure this will get resolved soon. In the mean time, look into Nextopia if you're not hapy with NS web store item search. It works great for us.

Down/slow for us too. Can't seem to open ANY NS pages now. -Tom

I'm still fighting with this issue. GoDataFeed has been slow to respond. Are you having the same issue? -Tom

We got it all working. We don't use NS Item Internal ID as our SKU. Does your custom formula filed use the option to "Store Value"? Does it use a formula or "sourced from" feature. Try that "Store Value" option on and off in the custom field settings. Maybe also try different field types. Just an idea. T

go-data-feed has a NetSuite connection solution that grabs our item data and distributes it to various online sales channels (like google shopping). It quit importing our feed starting back on November 7th. We didn't make any changes. It just started getting an error on every import. It no longer accepts our item…

OK. Maybe a link to THIS PAGE put here would help. Even a mention under "related topics" would be helpful. Also, looking at "SuiteScript Record Browser", isn't the preferred category ID just <categorypreferred>? Also, why no search feature at THIS PAGE?

I found one. web-store category = <sitecategory>

Now if they could also fix trend lines on graphs. They've never worked since day one. The line displayed doesn't match the definition that NS provides. Click the instruction link for the word "trend line" and the NS explanation says.. For example, if you select Monthly and enter 3 as your window, each data point on your…

The 5.1.5 Safari update also fixed the problem here.

The online explanation didn't say anything about why the redundant servers weren't able to aid in keeping us up. Is there any information you can share as to why both NetSuite Server#1 and #2 were both down at the same time? T PS: I remember a similar response when asking about the large number of bugs in new releases. The…

This is one weird outage. We have one user here that is unaffected. We all use the same ISP and the same DNS settings ...but somehow she is the only one that is still able to use NetSuite. I time-out trying to log in and I tried several browsers, so it isn't a browser issue. Other web pages load fine, so it isn't an…

NetSuite Server #2 is ALSO down for us. T

we are down as well

Thanks for the formula! Before i add it, can someone at NS tell me if they will be fixing the issue soon? If they do a fix, then it will just break the formula work-around and so I'll wait for the fix if one is coming. Also, a quick way to track unlinked numbers for now. In a mac (and probably a PC) you can triple-click on…

Oh, so is the other problem coming back ...and what is the other problem?? Also, we still have an issue where customers ordering online get switched to the shipping method specified as their default. So, if their account has "2nd day air" as the default and they order UPS ground online ...it gets switched to 2nd day air…

I can't understand how Netsuite continues to have these major issues. I was almost beginning to think that Netsuite was past this phase but I guess not. Disappointed, As per the NetSute email this morning... it was your issue and not theirs. The problem you were experiencing has been actively addressed by our Quality…

Jeff, NetSuite sent this out... Defect # 202097 - UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for the selected Realtime rate. Invalid Access License number" error message SUMMARY: UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for…

100% of our business comes through our web-store. We only use UPS for shipping. So, we are unable to take ANY orders at this time.

NetSuite sent this out... Defect # 202097 - UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for the selected Realtime rate. Invalid Access License number" error message SUMMARY: UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for the…

The easiest fix for this was for us to call CompanyB and have them remove our email addresses from their Customer Records. (Lucky we have the same business hours!) Yes, and you're also lucky that you were aware of NS shortcomings. What happens when your customer orders from you and then company B. They attempt to return to…

Yea, we see things differently for sure. Looks like you're a NetSuite reseller of sorts. We simply use netSuite to run our business. We use it exclusively to run our web store. If you wore these shoes, you'd probably not be so bullish. I've been using it about 4 years and the web store feature list has changed very little…

I think email accounts (logins) are global in the NetSuite system, meaning that your email address is registered to CustomerA and CustomerB then it can be activate for one or the other, but not both. I'm describing a problem that does NOT invlove our customers. It involves our company as the customer. So, we order from…

YES. We just got here and it is happening to us. It is very annoying when it happens while you're taking an order over the phone. T

Me to. T

If you go to https://system.netsuite.com/pages/customerlogin.jsp ..and you enter your NS credentials, then it will take you to your NS back-office. However, if you go to that same website and enter web store "customer-center credentials" for ANY NetSuite hosted web-store ...it will take you to the customer center of that…

Has anyone filed a case on this issue?

We're here in U.S. and can NOT processing UPS shipments. We keep getting an "Unexpected error" message with no additional info. T