Tom Dalton · Owner · Gold Medal

status.netsuite.com still never showed last night's outage.

I get logged out every time I switch browser tabs (to two different NS windows). I use Chrome on a mac. -Tom

Did anyone else have PayPal issues over the weekend? -Tom

OK, apparently it spins endlessly AND gives the indication that submitting is in processes... WHEN it has in fact already created a case. I got an email 5 minutes ago saying "your case has been created". Yet, i'm looking at a browser window with a spinning graphic for submitting and it has the word "Submitting..." right…

Our support cases are created by our customers and are created via online form So, it sounds like the same issue.

Who should check their "Dev Console". I can't fix it if it is bad code on the NS hosted page. We don't have a similar issue anywhere else online. JUST in NetSuite. We just had a Java update today and since then I created a new NS case. The case submission bug is still active. Maybe it only effects mac users.

So, good. I needed that.

Went to Setup > Customization > Scripted Records None of them had "sales order" in the Record column. We use insideView and SuiteSocial and some Free NetSuite bundles. We haven't created any of our own scripts.

This happened again today. The same fix (described above) also fixed this order. I did notice that the customer (in this case) had attempted two credit cards before finding one that worked. I think it is somehow saving the default address with each attempt and not overwriting the address, but rather making a second…

We found it. Not an overall fix or a "why".. but a fix. We could open the customer record. It had two addresses that were identical and both were marked as the default shipping address. We deleted one of the address and saved the customer record. Now we can open the SO without the "unexpected SuiteScript error" message…

You're right. It appears to be better. I cleared my Cache right when it happened and it didn't end the issue. I tried it again and also edited and save the report and now the ranges are behaving. I guess that is one of the down-sides of browser based software.

Maybe. You'd have to ask them. I don't see why not. We have it set to narrow our results by category and "price range" and all of that sorting is automated. At one time you had to manually upload an item-feed. That isn't required anymore. They can make a netsuite "saved search" as their data source. So, after it is running…

I'm sure this will get resolved soon. In the mean time, look into Nextopia if you're not hapy with NS web store item search. It works great for us.

Down/slow for us too. Can't seem to open ANY NS pages now. -Tom

I'm still fighting with this issue. GoDataFeed has been slow to respond. Are you having the same issue? -Tom

We got it all working. We don't use NS Item Internal ID as our SKU. Does your custom formula filed use the option to "Store Value"? Does it use a formula or "sourced from" feature. Try that "Store Value" option on and off in the custom field settings. Maybe also try different field types. Just an idea. T

go-data-feed has a NetSuite connection solution that grabs our item data and distributes it to various online sales channels (like google shopping). It quit importing our feed starting back on November 7th. We didn't make any changes. It just started getting an error on every import. It no longer accepts our item…

OK. Maybe a link to THIS PAGE put here would help. Even a mention under "related topics" would be helpful. Also, looking at "SuiteScript Record Browser", isn't the preferred category ID just <categorypreferred>? Also, why no search feature at THIS PAGE?

I found one. web-store category = <sitecategory>

Now if they could also fix trend lines on graphs. They've never worked since day one. The line displayed doesn't match the definition that NS provides. Click the instruction link for the word "trend line" and the NS explanation says.. For example, if you select Monthly and enter 3 as your window, each data point on your…

The 5.1.5 Safari update also fixed the problem here.

The online explanation didn't say anything about why the redundant servers weren't able to aid in keeping us up. Is there any information you can share as to why both NetSuite Server#1 and #2 were both down at the same time? T PS: I remember a similar response when asking about the large number of bugs in new releases. The…

This is one weird outage. We have one user here that is unaffected. We all use the same ISP and the same DNS settings ...but somehow she is the only one that is still able to use NetSuite. I time-out trying to log in and I tried several browsers, so it isn't a browser issue. Other web pages load fine, so it isn't an…

NetSuite Server #2 is ALSO down for us. T

we are down as well

Thanks for the formula! Before i add it, can someone at NS tell me if they will be fixing the issue soon? If they do a fix, then it will just break the formula work-around and so I'll wait for the fix if one is coming. Also, a quick way to track unlinked numbers for now. In a mac (and probably a PC) you can triple-click on…

Oh, so is the other problem coming back ...and what is the other problem?? Also, we still have an issue where customers ordering online get switched to the shipping method specified as their default. So, if their account has "2nd day air" as the default and they order UPS ground online ...it gets switched to 2nd day air…

I can't understand how Netsuite continues to have these major issues. I was almost beginning to think that Netsuite was past this phase but I guess not. Disappointed, As per the NetSute email this morning... it was your issue and not theirs. The problem you were experiencing has been actively addressed by our Quality…

Jeff, NetSuite sent this out... Defect # 202097 - UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for the selected Realtime rate. Invalid Access License number" error message SUMMARY: UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for…

100% of our business comes through our web-store. We only use UPS for shipping. So, we are unable to take ANY orders at this time.