Tom Dalton · Owner · Gold Medal

NetSuite sent this out... Defect # 202097 - UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for the selected Realtime rate. Invalid Access License number" error message SUMMARY: UPS: Transactions > Sales > Enter Sales Orders > Click Calculate: "Could not calculate cost for the…

The easiest fix for this was for us to call CompanyB and have them remove our email addresses from their Customer Records. (Lucky we have the same business hours!) Yes, and you're also lucky that you were aware of NS shortcomings. What happens when your customer orders from you and then company B. They attempt to return to…

Yea, we see things differently for sure. Looks like you're a NetSuite reseller of sorts. We simply use netSuite to run our business. We use it exclusively to run our web store. If you wore these shoes, you'd probably not be so bullish. I've been using it about 4 years and the web store feature list has changed very little…

I think email accounts (logins) are global in the NetSuite system, meaning that your email address is registered to CustomerA and CustomerB then it can be activate for one or the other, but not both. I'm describing a problem that does NOT invlove our customers. It involves our company as the customer. So, we order from…

YES. We just got here and it is happening to us. It is very annoying when it happens while you're taking an order over the phone. T

Me to. T

If you go to https://system.netsuite.com/pages/customerlogin.jsp ..and you enter your NS credentials, then it will take you to your NS back-office. However, if you go to that same website and enter web store "customer-center credentials" for ANY NetSuite hosted web-store ...it will take you to the customer center of that…

Has anyone filed a case on this issue?

We're here in U.S. and can NOT processing UPS shipments. We keep getting an "Unexpected error" message with no additional info. T

PayPal payflow pro is down today. Is anyone else impacted by this? They had a major update/transition last night ...so, it is probably the culprit. We can't bill any credit cards right now. -Tom

It looks like the IP address is 167.216.129.171 for nmail3.netsuite.com You can plug it in at: http://www.mxtoolbox.com/blacklists.aspx It shows that IP address is marked as spam by at least one spam server database. T

Its happening for us too. Here is a yahoo bounce from today: Action: failed Status: 4.0.0 Diagnostic-Code: X-Postfix; delivery temporarily suspended: connect to h.mx.mail.yahoo.com[66.94.236.34]: server refused to talk to me: 421 4.7.0 [TS01] Messages from 167.216.129.171 temporarily deferred due to user complaints -…

We're back up. Looks like PayPal is transitioning to X.com Looks like X.com is a marriage of PayPal + Ebay + Magento https://www.x.com/index.jspa

I'm adding "reference checkout" to this list. As designed, it forces users to split apart shipping and handling and show shoppers both numbers. They offer no work-around. We can't use it without those numbers combined into one value simply called "Shipping". Our freight calculator works by a complicated formula that sticks…

I'm adding "eBay integration" to this list. We begged for it and even gave lots of ideas during beta/Q&A. Initially we avoided it because of bug reports in the UG. Then we saw the cost and decided that it was just too expensive. We thought it would be free when they first said they were adding it. Much cheaper carts have…

"Product feeds" is another one. When we requested it, we had a direct EDI type of integration in mind ..(like other ecommerce sites have). I know Google base also has the EDI information posted on their support site. As a result, we use feed-perfect and an external product database. T

I always look closely at the wording in my cases, defects and enhancements and see lots of mistakes or, at least, ambiguity in the description. I then update those cases to reiterate what I had already said is the problem or the request. I've had to do so many times for one case. It's a technical product and, therefore,…

I'm adding Google Check-out to the list. We're turning it off. We have a reoccurring issue with UPS fees occasionally not being charged correctly in Google check-out orders. It may be something that costs $500 to ship and the system charges them $1. There is a thread on it elsewhere in the UG. The bug has been around since…

Our webstore is down. -T

Its up again. It has been down and then working again on an off for about 1/2 an hour. When it is down we just get a spinning clock until it times out. T

I'm now using FireFox v4 which was released for the Mac OS today. It seems to make NS run faster ...or else I just caught NS when they are running faster. I love two features. 1. Text input box resizing (like safari has) 2. Sync bookmarks between computers or between computers and your phone, ipad etc. (also, like safari…

We've got a few new customer cases regarding customers that can't checkout. Is anyone else getting customer check-out error complaints? -T

Our site has picked up speed. They had entered this just a few minutes ago... Defect 192929: Web Store - Slow Response

Our site is slow to. I entered a performance issue with NetSuite.

Our web store is loading super slow today. It goes OK after the first page loads, but loading the first page takes a long time.

DJ, I entered a case with support. I provided a screen shot of the security warning. NetSuite's response was this S2 defect... Defect #185761- Setup> Web Site> Set Up Web Site> Appearance (tab)> Show Shipping Estimator in Cart: the page allows ASP Code Injection

The web-store is incredibly slow today. -Tom

I feel your pain Julian. I'd say more, but I've given up on speaking my mind in here because it always gets me booted. So, I've been both cowed and pacified. Email me if you find greener pastures (pun intended). T

Google webmaster tools has a performance graph that goes back several months. See...