Tom Dalton · Owner · Gold Medal

Today it is worse. I tried to submit a NetSuite support case and even the case submission tool is slow. I clicked the submit button and waited and waited and it eventually timed out. Then NS was fast for 15 minutes. It is very sporadic. T

Our is unusably slow at the moment. Is this being fixed anytime soon?

Can some report if the "extended cart" issues been fixed? in particular.... 1. tax rates showing for everyone even after shipping zip is known. 2. non-matching prices and bugs when switching between different choices (see descriptions earlier in this thread) 3. 2nd day air listed as first choice and no way to make ground…

YES ...STILL a huge issue! We changed our default address type (residential/business) and thought we had the two non-matching shipping price issue somewhat fixed. Yesterday I noticed our cart still displays two non-matching shipping amounts if the customer is logged in. It seemed to work if they weren't logged in. NetSuite…

another Related thread : https://usergroup.netsuite.com/users/showthread.php?t=24259

Our back-end is fast, but our webstore is also loading VERY slow right now.

Network 40.469 (95.24%) The network time isn't netSuite. netSuite would be the Server. That is my understanding anyhow. -T

OK, so.... problem #1 is still not fixed. What about #2 and #3? 1. tax rates showing for everyone even after shipping zip is known. 2. non-matching prices and bugs when switching between different shipping methods (see descriptions earlier in this thread) 3. 2nd day air listed as first choice and no way to make ground the…

hmmm ...our shipping item names are all "grayed out" and not editable. However, I checked on one called "motor freight" and it is editable. None of our web store used UPS shipping items are editable. I don't know which setting is making them un-editable.

Ours is fast today

Some defect numbers are listed at... https://usergroup.netsuite.com/users/showthread.php?t=24259 I don't think all issues were "officially" reported. Some were only described in the UG. So, just wondering if others using the "extended cart" can tell me if it is now safe to use.

Bump, so.... problem #1 is still not fixed. What about #2 and #3? 1. tax rates showing for everyone even after shipping zip is known. 2. non-matching prices and bugs when switching between different shipping methods (see descriptions earlier in this thread) 3. 2nd day air listed as first choice and no way to make ground…

We've had this feature off since 12-21-10. I don't want to spend any more time beta testing it again. Can some report if the remaining issues been fixed? T

This is a minor issue, but we also need to control the order that they are displayed. Right now ours has this order... 2nd Day Air Next Day Air UPS 3 Day Select UPS Ground That is completely random in terms of cost. The best I can tell is that it is alphabetical. I'd much prefer them in this order... UPS Ground UPS 3 Day…

Our webstore is down. I wish it would show a message saying "temporarily down"....for our customers. -T

I found yet another shipping bug with the extended shopping cart. We are getting WAY more people that enter online orders that have expedited shipping and then complain and say "I picked UPS ground". Today I noticed that a repeat customer entered an order and it was "2nd day air". Then I noticed that this customer had…

Setup > Web Site > Setup Web Site ...then "Appearance > Shopping Cart"

We were upgraded to 2010.2 four weeks ago & we're down, so this might not be related to you being upgraded. Actually the sites are "sort of" working. Our loads, but takes 15+ minutes to open and never seems to get more than about 80% loaded. T

It won't let us rename the shipping methods. I guess I could recreate them with new names, but ours have a large handling table that would have to be re-entered. The order being alphabetical is just a hunch. We could have created them in that order and it could be displaying them based in the date created or internal ID…

After more looking around, it is worse than I thought. It now looks like every single order that we've receive over the past 6 years is now listed as paid for via Google Checkout. Not sure what the implications will be. I looked at the login audit trail and confirmed that I wasn't logged in when all the records show they…

Defect #188644 - Transactions > Sales > Enter Sales Orders > List > view any SO; the Payment Method was changed to Google Checkout for all the orders that were in the system before 10/28/2010 9:38PM Is it really just our account that is riddled with issues?

Thanks Habib, This concern is not only just "our concern". We didn't cause this issue yet it is killing our business. I believe that we both would suffer if NetSuite destroys their customer's ability to do business.

Kennedy, Thanks for the update. Its nice to know that we're not the only ones with this issue. I found another way this issue is effecting us. We had to make a bank deposit today. We do one on the last business day of every month. We manually switched the invoice orders (that were effected by Defect #188644 ) OFF OF google…

The problem hasn't been fixed. Today it shows every record (created prior to this morning) as Google checkout. The system notes for each record shows changed from Visa to Google Checkout by "EMPL5000 John Doe". Really it is my name, but "John Doe" will suffice. I do a "Login Audit Trail Search" for "EMPL5000 John Doe" and…

I got an email that said: Issue 188644 Status changed from Open - Fix Undergoing Testing to Testing/Pending Release Then I got this.... Issue 188644 Status changed from Testing/Pending Release to Open - Under Investigation then the last email says: Issue 188644 Status changed from Open - Under Investigation to Open - Work…

We've got about a dozen orders that are "stuck" until this issue is fixed. fortunately, Status = Fix Undergoing Testing

This may not relate to cause of this issue, but I've always thought that NS should offer a lot more canned web store features so that these things don't break during upgrades. Use "item reviews" as an example. If every user creates their own item review feature or uses one of a dozen partners offering reviews then there is…

We were upgraded on Oct 8th. This issue started on Oct 15th. Now we notice that if we click "edit" on a taxable sales order (that was generated through the web store), it opens the sales order in edit mode ...except it shows ZERO due for tax even though it showed something due for tax prior to switching to edit mode. -Tom

Safari version = 5.0.2 FireFox Version = 3.6.10 mac OS version = 10.6.4 -T

Wow, lnanji .. you just got some stellar service there!! You must be a very highly valued customer. I've plead my case on number occasions (but in a slightly less demanding way) and I get a different result. Congrats. T