Tom Dalton · Owner · Silver Medal

Never mind. the problem quit. It could have been something with our internet or else it just happen to get fixed while I was resetting our router. All other non-netsuite pages loaded prior to the router reset. Oh well, problem gone. T

Alim, None of them were set to "Disabled". I set them all to "normal". It didn't help. Are there any other settings that could be causing this issue? T

In our case, she said that she hit "add to cart" for item A and never noticed that item B was actually added as their descriptions are somewhat similar. I would think that if she had item B in a cached cart and added item A, then she would have BOTH items A and B in her cart. I wouldn't normally give a story like this any…

Filed Defect 174303 (Direct List Editing does not work for Safety Stock Level and Safety Stock Days fields (even if they have pencil icons) when viewing list of inventory items is set to View = Stock.) It should say that it doesn't work regardless of the view. I've tried customizing the view and it still isn't editable.…

They entered an enhancement (Enhancement #102032). You can't edit "Preferred Stock Level" or "Reorder Point" in lists despite their column headings having the "editable column icons". They said something to make it sound like it might only be happening to users that have multiple locations enabled. T

The NS up-time guarantee is for any single database and not based on the average across all companies ...right? -T

I've always contended that if one can't log into the system; it is downtime. If one can't process credit cards; it is downtime. If one can't take orders through their webstore; it is downtime. Anything that cripples your business is downtime ...IMHO. T

I received an email that the apostrophe issue was fixed last night. T

I am having the same problems caused for the same reasons as everyone else. It causes an error for webstore shoppers. We learned today that we CAN use an apostrophe on the back end, but the webstore won't take the apostrophe in the customer's business name. NS, when is the fix coming? Why do we have to deal with these…

Our cart abandonment = 4.26% Our checkout abandonment = .72% Those are averages of all data from the last 30 days. -T

I'm not a stock holder or one that would tend to refer associates to NS. So, this issue isn't one that has changed my opinion of NS. It just confirmed the opinion that I already had. T PS: I'm just never going to change my accountant's log-in and all should be good (in regards to this issue).

Sure, it will make me mad (if these reports are true), but I'm reserving judgment until it effects me and I'm waiting for NS to chime in on the matter. I read posts of people mad about loosing a $100/month log-in account. I assume some of you do ecommerce in NetSuite. You should be madder about the loss of funds due to not…

So, when NS did the little "customer satisfaction survey" did you check "high price" as the reason that you wouldn't recommend them to a colleague? If not, you may want to consider that option in their next survey. I assume that any price increases are due in-part to not enough negative feedback to actions such as removing…

My NS response to the case is pretty much blaming these problems on UPS and on Google. So, I'm thinking that I'll have to turn OFF Google Check-out even though it has proven to be way more popular than PayPal. I'm assuming that everyone else using Google checkout is getting these errors provided that they use UPS real-time…

The Google Checkout error log shows that we are getting THREE different errors. 1. the error we got is java.net.SocketTimeoutException: Read timed out 2. The reference to entity "locale" must end with the ';' delimiter. 3. We encountered an error trying to access your server -- the error we got is Send failed with code: 500

This happened again TODAY, but this time it wasn't a Google checkout oder. This order went through our regular shopping cart and our regular merchant service (paypal's payflow pro) and it didn't charge anything for shipping. Well it charged the specified minimum amount for that shipping method (which is much less than the…

The google checkout site has a log that shows a bunch of these errors... We encountered an error trying to access your server at https://system.netsuite.com/app/external/google/notificationlistener.nl?c=363017 -- the error we got is Send failed with code: 500. Response body was: <?xml version="1.0" encoding="UTF-8"?>…

Our seem to have stopped ...unless our spam filter has been grabbing them. -T

We got the Google Checkout "error email" again today. The email doesn't bother me, but the financial consequences of using Google Checkout via NetSuite does bother me. We use a shipping method that uses real-time-UPS rates. It fails to pull the real-time rate about 25% of the time and then it defaults to the minimum…

We had that problem yesterday and filed a case. It was resolved just like I suspected that it would. The NS support person called later in the day and I said "the picture in question is now showing up". He said "problem fixed" and suggested I click on "setup web site -> Set up web site" and then click "save" without making…

PayPal is NOT working for us. I called PayPal. they confirmed that they are having issues. -Tom

ONE MORE thing that is missing. We have a number of items that require TWO boxes to ship just one unit. For instance, we have a "post and pedestal base" sign stand that has a "base box" and a box for the "post". I know we could probably split it into two items and make a kit, but it is really one inventory item with one…

Also, changing the sorting order after the above mentioned 144 second search was completed took a few seconds short of another minute. There were only 38 matching records to reverse the sorting order on. Switching the sorting order on a list of 38 items would be an instant process even on a 25 MHz 486 from 1989. T

Yes, I've always thought that NetSuite needs to just index all of the data in every account. The mac hard drive data is 100% indexed as long as you pick that option when formatting your HD. How much storage space could it take? I'll pay for the extra storage. I don't really care as long as it increases performance. T

This problem gets much worse when dimensional weight gets involved. We have a large item that isn't very heavy. We have two boxes for that item. The small box is too small for it's size to matter and so UPS bases shipping solely on the items weight. I can ship it from coast to coast for about $12. The same item when…

We found the root of the problem. The PO had an "other charge for purchase" item. When removed from the PO, it didn't throw the error when saving. When put back on the PO, the PO again threw the error. We have used this item on thousands of POs in the past, so it is a new bug. Evan, can you get one of your people to enter…

The decision is easy for mac users. Chrome and IE8 aren't viable mac user options at this time (without using some sort of resource draining Windows emulation software). T

Same issue here. -Tom

We had this and simply edited the PDF form and shrunk the barcode down to the size that it should be. THe problem seems to be fixed. I wish all NS issues were that easy to fix. -Tom

It finally updated after about 2.5 hours. -Tom