Tom Dalton · Owner · Silver Medal

Brett, You don't mention the apparent design flaw in the choices of "Transactions to Consider" when determining demand. Is that point also valid from what you have seen? NetSuite lets us define demand based on either "Orders" or "Actual Sales" at "setup->Accounting->Inventory Management Preferences->Transactions to…

NetSuite called again about this issue. It was an incredibly annoying call. The person could only repeat the definition of how NetSuite calculates PSL. She simply couldn't understand our situation or why NetSuite should ever consider how many units are fulfilled from each location in it's PSL calculations and not what the…

The NetSuite support person tried to tell me that inventory order amounts are only based on sales totals and NOT the location fulfillment history. Is that true? If so, that would make NetSuite useless for a franchise that needs inventory calculations for every store as it would stock every store as if it were the only…

We still can't find the item using our webstore search unless we search by the old incorrect spelling that was corrected over two hours ago. -Tom

Yes, we do have inactive locations. -Tom

NetSuite, can you please comment on how "daily demand" for any location can be calculated by only looking at either "Orders" or "Actual Sales" for that location and not considering fulfillment records? Our "Orders" and/or "Actual Sales" for some items may be 2 or 3 times greater than the number that we actually fulfill…

The same defect is true for items that are active, but put into webstore categories that are marked "inactive + offline". To make things worse, the webstore item search finds items in categories marked "inactive + offline". We filed one defect (Defect 162054) to remove items from inactive categories from the webstore. -Tom

Defect : 162603- Edit Parent Matrix item > Change the preferred vendor > Update Matrix > No changes were made on both parent and child matrix. SUMMARY: Edit Parent Matrix item > Change the preferred vendor > Update Matrix > No changes were made on both parent and child matrix. WORKAROUND: Edit each child matrix to update…

I'm not sure if this is related, but I'm also having difficulty updating item images. Sometimes it takes 10 minutes and that is understandable, but the last item has been about an hour and it still loads with the old image. Yes, I've cleared my cache and restarted my browser, so the old image being displayed in the…

Brian, what tags do you use to post code into a box like that? I use mac and the only option I have is "quote tags"... like this -Tom

I tried the customer center today and it had a new link called "price list". I clicked it and was surprised to see that the price list it generates shows items that we DON'T sell online. We have some items that are set to display online, but they aren't ready for "prime time". They are assigned to a webstore category…

I don't know if this is the same issue, but we couldn't change Matrix items earlier today. It appeared to save the changes, then we would return to the item (after saving it) to discover that the changes weren't saved. Twenty minutes later all saving of matrix items didn't work as saving anything would give an "unexpected…

In our case it was pulling the address from their PayPal account into NetSuite. We verified that fact with PayPal. We found that the customers weren't paying attention to what address they had stored in PayPal and they were old obsolete addresses. We were shipping it to the address provided and they would say "that is…

I found it. Use the NS "Customize text -> Messages" feature and just change "- Or use -" to " ". -Tom

I don't know what is different in our set-up or how it is possible that we could even have anything different, but we have no problems with "regular" paypal orders taken through the "regular" NS shopping cart ....but those PayPal express orders have been getting incorrect address like crazy. I think that it might not show…

Robin, I used your script to remove the PayPal express button. It worked fine, but it did leave the words "- Or use -" along the bottom of the cart. How did you get that out of there? Thanks, Tom

Does anyone know how to remove the paypal button that occasionally shows at the top of the "Shipping Address" page when a unregistered customer is going through the store check-out for the first time? -Tom

Today we received a bounced email (order confirmation email sent from netSuite) and the bounce message says: mail.symphonybuilders.net[24.233.183.30] said: 554 5.7.1 Blacklisted by black.uribl.com

I did it. Thanks for the tip. -Tom

We also received some of these bounced messages from yahoo users. Ours had this message... server refused to talk to me: 421 4.7.0 [TS01] Messages from 167.216.129.171 temporarily deferred due to user complaints - 4.16.55.1; see http://postmaster.yahoo.com/421-ts01.html

Are there people who are having problems who have already set up DKIM in NetSuite and have an SPF entry in their DNS record? YES, we have the "Add DKIM" preference check and have been using it for quite some time without issues. I don't know much about email spam filtering, but it looks like the spam filters are seeing the…

Our failed NetSuite emails say: Action: failed Status: 5.0.0 Diagnostic-Code: X-Postfix; host mx2.state.ms.us[192.42.4.203] said: 550 5.7.1 <nmail3.netsuite.com[167.216.129.171]>: Client host rejected: Your message was rejected due to spam filtering. Please see http://www.sophos.com/security/ip-lookup?ip=167.216.129.171…

The example enhancement that was mentioned in the first post (Google Checkout) has now been changed to "Tentatively Planned". I still have the same question. Are many of the other enhancement that are listed as the most requested enhancements also in need of a status update to "Tentatively Planned" or "2Q 2009 Major…

Support > Customer service > NetSuite support center > Enhancement voting (tab) > Start Here to Search > Enhancement Search -Tom

We are down in Illinois. I see this explanation online.... The root cause of the disruption is still under analysis, but it was related to a software failure in one of authentication service nodes. The failure was detected by our internal monitoring and the redundant fail over was automatically brought online. ...and that…

I recently realized that our 3-tier descriptive URL system (as /tab/category/item) is hurting us in google because each product has multiple pages if it's included in multiple categories. This means that are competing for rankings AND I'm being penalized for duplicate content. I'd also like to change to I single…

More on the canonical tag... http://searchengineland.com/canonical-tag-16537 So, NS ...when are we getting this? We were the last ecommerce platform (that I know of) to get some sort of product feeds (which both don't work good and don't send directly to any of the product search engines) and the last to have sitemaps…

oopps. spoke too soon. Down again, -Tom

We are back up, Thanks. Did a circuit breaker blow or what? -Tom

On a similar, but different note ....I would like to see more sticky settings as a UI improvement. For example, we set the text boxes to "HTML Source Code" or "Formatted Text" and I wish they would stay that way for that specific item type. If it worked that way, I would leave item "store descriptions" set on formatted…