Tom Dalton · Owner · Silver Medal

Case# 611823 Enhancement# 109819

Has anyone figured out a work-around for this NS bug? We really need to use auto-calculations for our inventory reorders but we can't because of this bug. We moved a BUNCH of items from warehouse "A" to Warehouse "B". Now NetSuite tells us to order items to fill up the inventory at BOTH warehouses. We don't want these…

MCO, Any ETA on a fix? Is this really an enhancement and not a bug? Our auto-inventory controls are broken without a way to stop NS from trying to re-fill locations that we aren't using for a particular range of products. -Tom

NS. any way this could be considered a bug ...since it prevents us from using a major feature that we are paying for? Inventory management is unusable for us until this issue is addressed. -Tom

Ofer, thanks for the help ...but NS has already identified the glitch and there is no work-around at this time. I believe that I got an email that said that the status of the fix is "fix undergoing testing". Our website is at http://www.signsdirect.com

disregard - problem fixed

disregard - problem fixed

The logo in our WEB STORE doesn't take our CUSTOMERS to our home page anymore. The feature to set the logo link is ALSO missing from the NS preferences. -Tom

The dashboard reminder problem was our error. On a different note ...we use multiple locations and one location has one unpaid employee/user that is set to be a "LOCATION specific user" and they are really not an employee, but rather a fulfillment company that ship some of our inventory. Prior to v2007, they could ONLY see…

aliu: Any ETA on the fix? T

aliu: Is the fix part of v2007 or is it coming sooner?

aliu: I have recently been upgraded to v2007 and we still have the same problem. T

This bug STILL persists. I see the thread "remove this dangerous email button"... what about this one? I click "email" in the top of any Anonymous customer case and NetSuite brings up a new email form, but if you notice ... the email is addressed to someone ELSE!!!! Even though it had the right email address in the case's…

Our apologies. This is a known problem that has been fixed. The fix will be available shortly. It is part of v2007. The best way to get this addressed is to get a case filed and post the case number here. Make sure that you get your support access preference set so that we can log into your account to see the problem if we…

OK, I checked the log for changes to that user. It says "Set by -System-". ...and what "-System-" set was it Changed Unsubscribe from False to True. Not sure if that has anything to do with "Is Support Rep" field getting changed to "FALSE"! This is only the 5th or 6th time (over the last few years) that we called tech…

see this thread.... https://usergroup.netsuite.com/users/showthread.php?t=2897

> What is your average cost? I don't know. To make it odder, when I save the inventory adjustment and then return to look at it, then it has a fraction in one of the items and I can't over-write it with a whole number. It looks like this... Item...............Adjust by quantity.....Unit Cost Red…

<Bump> My issue is with existing orders and not orders being created that have not yet been saved. If one person goes to process an order (eg: prepare it for drop shipping/ fixing address issues) and another user opens the order to add a note based on a communication from the customer or changes the status or whatever...…

Kalby, does your fix look like i3jen's ? ...does it show it is being edited and by whom?

Although the password problem went away and hasn't returned, I did just encounter another firefox problem today. I wanted to create a drop-ship PO to fulfill a SO and the button to make it happen was gone. I switched over to another browser and it was there and I completed the task. I switched to Safari (we use mac). I…

Where is that preference at?

I had that problem last week. Look in the password field for the employee or customer. You will see one is blank and one has ******** even if they are someone without access. Are you in FireFox? The solution (for me) was to throw FireFox away and re-install. -Tom

Just got off the phone with NetSuite and our conversation about NS performance raised new questions in my head. While on WebEx, we did a basic search in NetSuite and it took almost a minute. I often get told "that is application intensive" and "that requires a lot from our servers". My problem is that I don't care if it is…

Maybe NS should look into indexing practically everything indexable or at least every indexable field related to SO transactions. Macintosh computers running the latest version of OSX let users search every file AND the contents of every file on our their computer within seconds. The mac search is also fast in every native…

I must have been upgraded. Performance has noticeably improved. Thanks NS -Tom

Today I tried the NS advice and I did a transaction search (while the customer was on the phone) and instead of searching for just zip=123245, I did zip=12345 and I added a second criteria (state=IL) because that is supposed to speed things up. I got: Total: 86.074 Server: 84.272 (97.91%) Network: 0.421 (0.49%) Client:…

I think the problem is that NS is so ridiculously convoluted that they can't find people to answer their customer's problems. That would explain why we often have to describe how to use a specific area of NS before we can then describe the problem that we are having. If some areas of NetSuite were DE-CLUTTERED and…

The netSuite instructions say: You can now set up your NetSuite account to print using EPL format. Printer types that can use this format include: Eltron 2042, 2442, 2543, and 2844 Epson FX 870 and 880+ IBM 2380 NCI 1155 My question is ...Can NetSuite print to a 2348+ Zebra printer? Tom

Ken, We haven't used CyberSource since the day that it stopped working with NetSuite. On the day it quit, I switched back to VeriSign and I called NS and they made issue 120937 to get the problem fixed. I have been checking issue 120937 in the NS support center and I just checked again and it says "Pending Release - Under…

I have gotten the "I will check on it" about 5 times. ZERO results and it has been about EIGHT months now. So, this is how NS backs up the guarantee and the message in this thread that users that were effected will be eligible for one free month? My customers would call their lawyers if I guaranteed something and then…