Tom Dalton · Owner · Silver Medal

To achieve what you want - ie. base it on your location rather than district. You will have to make "charge out of district" No. That means the tax tables wont be picked up.. Then add in one for IL at state level only with the tax rate. That means all IL orders will be charged at the same tax. I'm not sure why its not…

Customers Default to taxable = Yes Default tax code = Null "charge out of district" = "YES" Charge Sales Tax on Store Orders = Always Then we have two tax items. 1. Illinois tax... charges a rate of 7.5% ...Type=state, State=IL 2. "no tax"... charges tax at a rate of 0.0% This system (as entered above) almost works, but…

In all tests, "setup->accounting->setup accounting->Web" was set to "per customer basis". Also, in all tests we put in both a Illinois address and an "out of state" address in separate tests. In all previous test we had "charge out of district" set to "off" as we thought that was needed to charge OUR district's tax rate on…

We can't log into NS. We get "An unexpected error has occurred. Technical Support has been alerted to this problem.". -Tom

> Where do you find the 'Charge Sales Tax on Store Orders' option? Set-Up->Accounting-> Set up Accounting (then click Web Tab)

> Why would it make a difference based on what the source of the order is? The difference is in the CUSTOMER records. Customers that are "customer-created" through the web store have a tax preference that is defaulted to a DIFFERENT default tax preference than those customers that WE create in the NS application. Here is…

Today I noticed it charged on some Illinois sales and NOT on others. Now I am testing the slightly different settings that you recommended... which are... Default to taxable = Yes Default tax code = Null "charge out of district" = "YES" Charge Sales Tax on Store Orders = Always (was on per customer basis) -T PS: A sales…

I should say "on OUT-of-STATE customers" ... Here is what we are seeing... In the "financial tab" on any customer that we create in NS... Defaults:Taxable=Yes, Tax Item=Illinois Sales Tax In the "financial tab" on any customer that was "customer created"... Defaults:Taxable=Yes, Tax Item=Null .... The web store placed…

If the problem turns out to be NS, then I hope they don't count today in their stellar "uptime statistics". T PS: AAAAaarrrrrgggggg

Back up and running! I was on hold with both VeriSign and NS for about 1/2 hour, but I just hung up both phones. Have you ever had to listen to two different soft jazz tunes at once? ...on occasion one of the two ears would say "Your call is important.." ....then the other ear ..."have you tried our new expanded knowledge…

Yes, this also happens to us. I'm not sure if it has always worked that way, but I did notice it for the first time earlier this week. T

Are you using multi-locations? And per-line locations? I'm puzzled why you would create two of the same item as different types... (if it's the same type item, why not simply stock them in locations?) Meanwhile, your shipping question is a good one. Frankly the shipping calculations that NetSuite does can be pretty…

We are having issues (related to macs not working in NS), but we are not having the issues that you are having. -Tom

Thank GOD!! I was about to pitch our beloved macs. I still don't understand how it worked on a mac when I would change the customer off of the customer associated with the connected SO, BUT I'll take your word for it. I'll turn OFF the "handling fee" tables until mid October. -T

I wanted to add this new information (see previous post) to this issue, but when I try to go to the issue in the list of issues in our "support center", it says.... An unexpected error has occurred. Please go back and try again. I tried in Safari and FireFox.

I now see that it does the same thing on the PC, but after a short pause it corrects it. So, On a PC: The Sales Order says Subtotal $200, Shipping $15, TOTAL $215. I click on "Bill" on the SO and it creates a Cash Sale record. The cash sale says Subtotal $-15, Shipping $15, TOTAL null. <2 second pause> The cash sale…

Do both Cash Sales that are started from an existing customer record (using the Create new: Cash Sale quicklink) as well as for Cash Sales started with no customer initially specified (from Transactions > Sales > Enter Cash Sales) work? The problem is NOT prevalent when entering a NEW cash sale. In fact when testing a cash…

Still no fix. I just tried to check status of a fix in "support center" and I got ... An unexpected error has occurred. Please go back and try again. T

I am running 10.4.7 and Firefox 1.5.0.4 We use Mac OS 10.4.7 and we use both Intel Macs and regular power PC macs. I have tested this on 4 different macs. All 4 macs were using the latest versions of FIREFOX and safari and Camino. All had the same NS bug. So, I'm glad to See that your doing fine, but we are not doing good…

NS, is there any chance this will be fixed over the weekend or will I have to pitch our Macs and get all PCs? -Tom

I downloaded and re-installed JAVA and it didn't help. The problem only happens in "Cash Sale" records and it doesn't have the problem if it is a older deposited cash sale. It is just on the new "open" cash sale records. Unfortunately we can't use our macs until the issue is resolved. -Tom

NetSuite told me what the problem was. People with PayPal integration selected as a preference (as we do) were getting the payment tab on invoiced SO until recently. They recently fixed the "bug" that made the payment tab appear. That fix made the tab disappear on all of our invoiced SOs and as a result... we thought…

Actually, you are right. It NOW works as you have stated. At one time, it put a payment tab on invoiced sales orders. They have recently changed that form so that it doesn't show a payment tab. In fact, it used to have a payment tab that was void of content. That is; you would click the tab and it would bring up a tab with…

NS, any ETA on a fix. We are going on almost two weeks of "down time". I know you only consider "down time" as time when users can't even log into NS, but I look at "down time" as any time where a major function in NS is not working for us (due to circumstances outside of our control) and most of your customers probably…

Today it is doing the SAME problem on our PC when using FireFox... so it isn't a Mac only issue, but it doesn't seem to be effecting IE on the PC. -Tom

NS, is there any chance this will be fixed over the weekend or will I have to pitch our Macs and get all PCs? -Tom

A NEW detail was noticed about this Mac problem that makes us get Cash Sale records without any access to tabs or the save button. IT HAS A NEGATIVE SUBTOTAL on all of the CASH SALE records that it attempts to create. EXAMPLE: The Sales Order says Subtotal $200, Shipping $15, TOTAL $215. I click on "Bill" on the SO and it…

Ken, Do you or any NetSuite Employees have anything else to add?

Are you able to enter a customer name and push tab for completion on first load, or is that broken immediately? I can tab off of the customer's name. I still can't click save or switch tabs. The subtotal shows a negative value. You did help me find one curious thing. I can click customer->list and choose a different…

I now have 4 macs that are USELESS in NetSuite. I call NS and they can't duplicate the problem. They say "we don't have a Mac with the latest version of the mac OS to test on". I have to buy more PCs in a few days if NS doesn't fix these problems soon (and I really don't like PCs or spending money). Anyhow, here are 6…