Tom Dalton · Owner · Gold Medal

We had available without log-in NOT CHECKED and grayed out. I don't really care to spend any more time fixing your problems. I saw another NS customer's file cabnet... PERIOD. I have the screen shot to prove it. Now, you figure it out. If I sound short, it is because I haven't done much else today except for deal with NS…

did you see that I wrote; I cannot upload an image with "available without login" checked. actually when I upload an individual file there is no place to make this decision until I go into edit and there it is grayed out. I was trying to post a picture (in respond to Nancy's post about loosing sales) and I was having the…

The same could be said for "matrix items". A documented feature, but essentially "doesn't work" (see thread called Matrix Fixes Needed ASAP). The same goes for "handling tables" (see my thread on that). The same goes for "the trend graphs" (see recent thread on that) and many "documented features" in NS. We seem to…

Even, you said "Both are fixed for 2009.2". Today i notice that our part numbers are still truncated (ending in "..."). Is there a way to make it wrap long part numbers? Thanks, Tom

We still have sales tax problems. NS reports the "interstate commerce" orders differently based on if the customer placed their own order online OR IF we placed the order through the "NetSuite back end" and this confuses our accountant when they generate reports. Each customer and order has two variables relating to sales…

I thought is was supposed to be fixed without using any workaround (in v2009.2). I think you answered my question and are saying that a work-around is still needed. NS is redesigning the interface for the SO form (release #2 for 2010) and other transaction forms. IMHO the back end tweaking interface (changing forms, roles,…

Ray, OK, I set it up like this... At "setup->Accounting->setup Accounting", the setting are.... Default to taxable = Yes Default tax code = NULL Then at "list->Accounting->Tax Items" I have the tax item called "illinois Sales tax" and it has... Rate = 7.5% Tax Type = State Tax County, State and Zip = Our County, State and…

My "setup->Accounting->setup Accounting" setting are.... Default to taxable = Yes Default tax code = Illinois Sales Tax Then at "list->Accounting->Tax Items" I have the tax item called "illinois Sales tax" and it has... Rate = 7.5% Tax Type = State Tax County, State and Zip = Our County, State and Zip Are you saying that…

There hasn't been any new posted in this thread for several years, so I assume there is a fix for this problem. What was the fix for this problem? I need the standard "part number" or "item number" field to wrap on packing slips. Right now it truncates and gives "...". Thanks, Tom

To achieve what you want - ie. base it on your location rather than district. You will have to make "charge out of district" No. That means the tax tables wont be picked up.. Then add in one for IL at state level only with the tax rate. That means all IL orders will be charged at the same tax. I'm not sure why its not…

Customers Default to taxable = Yes Default tax code = Null "charge out of district" = "YES" Charge Sales Tax on Store Orders = Always Then we have two tax items. 1. Illinois tax... charges a rate of 7.5% ...Type=state, State=IL 2. "no tax"... charges tax at a rate of 0.0% This system (as entered above) almost works, but…

In all tests, "setup->accounting->setup accounting->Web" was set to "per customer basis". Also, in all tests we put in both a Illinois address and an "out of state" address in separate tests. In all previous test we had "charge out of district" set to "off" as we thought that was needed to charge OUR district's tax rate on…

We can't log into NS. We get "An unexpected error has occurred. Technical Support has been alerted to this problem.". -Tom

> Where do you find the 'Charge Sales Tax on Store Orders' option? Set-Up->Accounting-> Set up Accounting (then click Web Tab)

> Why would it make a difference based on what the source of the order is? The difference is in the CUSTOMER records. Customers that are "customer-created" through the web store have a tax preference that is defaulted to a DIFFERENT default tax preference than those customers that WE create in the NS application. Here is…

Today I noticed it charged on some Illinois sales and NOT on others. Now I am testing the slightly different settings that you recommended... which are... Default to taxable = Yes Default tax code = Null "charge out of district" = "YES" Charge Sales Tax on Store Orders = Always (was on per customer basis) -T PS: A sales…

I should say "on OUT-of-STATE customers" ... Here is what we are seeing... In the "financial tab" on any customer that we create in NS... Defaults:Taxable=Yes, Tax Item=Illinois Sales Tax In the "financial tab" on any customer that was "customer created"... Defaults:Taxable=Yes, Tax Item=Null .... The web store placed…

If the problem turns out to be NS, then I hope they don't count today in their stellar "uptime statistics". T PS: AAAAaarrrrrgggggg

Back up and running! I was on hold with both VeriSign and NS for about 1/2 hour, but I just hung up both phones. Have you ever had to listen to two different soft jazz tunes at once? ...on occasion one of the two ears would say "Your call is important.." ....then the other ear ..."have you tried our new expanded knowledge…

Yes, this also happens to us. I'm not sure if it has always worked that way, but I did notice it for the first time earlier this week. T

Are you using multi-locations? And per-line locations? I'm puzzled why you would create two of the same item as different types... (if it's the same type item, why not simply stock them in locations?) Meanwhile, your shipping question is a good one. Frankly the shipping calculations that NetSuite does can be pretty…

We are having issues (related to macs not working in NS), but we are not having the issues that you are having. -Tom

Thank GOD!! I was about to pitch our beloved macs. I still don't understand how it worked on a mac when I would change the customer off of the customer associated with the connected SO, BUT I'll take your word for it. I'll turn OFF the "handling fee" tables until mid October. -T

I wanted to add this new information (see previous post) to this issue, but when I try to go to the issue in the list of issues in our "support center", it says.... An unexpected error has occurred. Please go back and try again. I tried in Safari and FireFox.

I now see that it does the same thing on the PC, but after a short pause it corrects it. So, On a PC: The Sales Order says Subtotal $200, Shipping $15, TOTAL $215. I click on "Bill" on the SO and it creates a Cash Sale record. The cash sale says Subtotal $-15, Shipping $15, TOTAL null. <2 second pause> The cash sale…

Do both Cash Sales that are started from an existing customer record (using the Create new: Cash Sale quicklink) as well as for Cash Sales started with no customer initially specified (from Transactions > Sales > Enter Cash Sales) work? The problem is NOT prevalent when entering a NEW cash sale. In fact when testing a cash…

Still no fix. I just tried to check status of a fix in "support center" and I got ... An unexpected error has occurred. Please go back and try again. T

I am running 10.4.7 and Firefox 1.5.0.4 We use Mac OS 10.4.7 and we use both Intel Macs and regular power PC macs. I have tested this on 4 different macs. All 4 macs were using the latest versions of FIREFOX and safari and Camino. All had the same NS bug. So, I'm glad to See that your doing fine, but we are not doing good…

NS, is there any chance this will be fixed over the weekend or will I have to pitch our Macs and get all PCs? -Tom

I downloaded and re-installed JAVA and it didn't help. The problem only happens in "Cash Sale" records and it doesn't have the problem if it is a older deposited cash sale. It is just on the new "open" cash sale records. Unfortunately we can't use our macs until the issue is resolved. -Tom