Unable to connect to Oracle Analytics Mobile App

Jahnavi-Oracle

Summary:

I am trying to connect to Oracle Analytics Mobile App. But it shows me the below error:

It accepts the server url and asks for user credentials. But after providing credentials it shows this error.

Is anyone using this app or is able to connect? please let me know.

Content (required):

Version (include the version you are using, if applicable):

July 2022

Code Snippet (add any code snippets that support your topic, if applicable):

ALOK SH-Oracle

Hi Jahnavi,

I am able to access it with IP address and port.

But when am trying with hostname it giving error.

Regards,

Alok

Jahnavi-Oracle

Hi Alok, Thanks for the response, can you please elaborate on how to connect with IP address and port.

I only get one option in the first page i.e. to enter host name.

ALOK SH-Oracle

Hi Jahnavi,

It is working for one of the OAC public instance where url is in below format but not in secure mode:

https://ipaddress:8080

but when i tried for project url where url is in hostname kind of.

it is not working .

BI mobile was working before but it is deprecated now.

Let me check and i will get back to you.

Subhakara Netala-Oracle

Oracle BI Mobile App is deprecated. New App for OAC is Oracle Analytics.

To connect to this App try using //hostname:443 . For us it is working with that.

ALOK SH-Oracle

Hi Subhakara,

When am trying with new app by //hostname:443 getting below error after everything succeed.

Same is working fine for Oracle BI Mobile App which is deprecated now.

Subhakara Netala-Oracle

Is SSO enabled for OAC? It may give you two options, connect and login with SSO After you enter server, it will take you to login page. Not sure why it is giving error. Take that url and try to open in your laptop.

ALOK SH-Oracle

Hi Subhakara,

It is for both ,DEV - Its not SSO and for preprod and prod - SSO enable.

I have tried for all but still not working.

Let me check with infra team.

Jahnavi-Oracle

Thanks Subhakara,

I am also trying the new App 'Oracle Analytics'. For me it accepts the url and goes to the next screen to enter credentials. But after entering credentials it shows the error in the above posted screenshot.

Jahnavi-Oracle

Hi Alok,

Even for me its similar dev is not SSO and prod is SSO. But for both 'Oracle Analytics' is showing the same issue.

'Server configuration is missing the refresh token'

Subhakara Netala-Oracle

I think on OCI it has to be configured for Mobile Applications to allow URLs on mobiles/tabs. Check with OCI/infra team who are managing your applications.