Problems with oracle analytics desktop: not loading

_vero_

Hello,

I'm having trouble opening oracle analytics desktop. Until a couple of hours ago I was creating workbooks, but now I can't open the program. Load up to half the bar and it doesn't open. I tried restarting/shutdown the PC but to no avail. Can anyone help me? also to recover the workbooks created inside?

Thanks

Shiva Kumar Oleti-Oracle

You will lose the workbooks in this way. We cannot recover them.

As a last try, you can try the below.

Where can I find files to help me diagnose a technical issue?

You can generate a diagnostic dump file to help resolve a specific issue. This file contains the following information:

• Update information
• Installer logs
• Application component logs containing status information for Oracle Business Intelligence Presentation Server, Oracle Business Intelligence Server, and other critical components
• Jetty logs
• Data Security Standard (DSS) logs
• Webcat metadata plugin logs
• Derby logs
• Server Administration Workbench (SAW) Server logs
• Oracle Business Intelligence Presentation Server logs
• Oracle Business Intelligence Server logs

1. Open the command prompt and change the directory to the Oracle Analytics Desktop installation directory (for example, C:\Program Files\Oracle Analytics Desktop).
2. Type diagnostic_dump.cmd and then provide a name for the .zip output file (for example, output.zip).
3. You can find the diagnostic output .zip file in your installation directory.

If this does not help, then you will have to uninstall and install again.

Shiva Kumar Oleti-Oracle

Please try killing the process DVdesktop.exe and try opening it again.

For OAD, you can collect a diagnostic bundle with logs and check through them.

https://docs.oracle.com/en/middleware/bi/analytics-desktop/bidvd/troubleshoot-visualization-issues.html

If not, please try reinstalling DV Desktop and choose repair. It will fix any corrupted files issue.

_vero_

hello,

i tried all these options, but failed.

Also reinstalling DV desktop isn't possible: when I try to open the file.exe nothing happens.

Shiva Kumar Oleti-Oracle

What was the last activity you were performing on DV Desktop?

_vero_

4 hours ago I opened a workbook and change a visualization, nothing more. Thanks for your reply

_vero_

sorry if I ask, what do you think can be the problem that cause this crash? I tried everything, but it doesn't open.

Shiva Kumar Oleti-Oracle

Can you please share the error message?

_vero_

hello, there is no error message. SImply the loading bar is stopped in the middle and the DV desktop doesn't open.

Shiva Kumar Oleti-Oracle

Apologies for the convenience. The only option, i think is uninstall the application, restart the machine and install it again.

_vero_

thanks for the reply. In this way I will lose my workbooks right? is there a way to take them back?