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Problems with oracle analytics desktop: not loading
Hello,
I'm having trouble opening oracle analytics desktop. Until a couple of hours ago I was creating workbooks, but now I can't open the program. Load up to half the bar and it doesn't open. I tried restarting/shutdown the PC but to no avail. Can anyone help me? also to recover the workbooks created inside?
Thanks
Best Answer
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You will lose the workbooks in this way. We cannot recover them.
As a last try, you can try the below.
Where can I find files to help me diagnose a technical issue?
You can generate a diagnostic dump file to help resolve a specific issue. This file contains the following information:
- Update information
- Installer logs
- Application component logs containing status information for Oracle Business Intelligence Presentation Server, Oracle Business Intelligence Server, and other critical components
- Jetty logs
- Data Security Standard (DSS) logs
- Webcat metadata plugin logs
- Derby logs
- Server Administration Workbench (SAW) Server logs
- Oracle Business Intelligence Presentation Server logs
- Oracle Business Intelligence Server logs
- Open the command prompt and change the directory to the Oracle Analytics Desktop installation directory (for example, C:\Program Files\Oracle Analytics Desktop).
- Type
diagnostic_dump.cmd
and then provide a name for the .zip output file (for example, output.zip). - You can find the diagnostic output .zip file in your installation directory.
If this does not help, then you will have to uninstall and install again.
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Answers
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Please try killing the process DVdesktop.exe and try opening it again.
For OAD, you can collect a diagnostic bundle with logs and check through them.
https://docs.oracle.com/en/middleware/bi/analytics-desktop/bidvd/troubleshoot-visualization-issues.html
If not, please try reinstalling DV Desktop and choose repair. It will fix any corrupted files issue.
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hello,
i tried all these options, but failed.
Also reinstalling DV desktop isn't possible: when I try to open the file.exe nothing happens.
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What was the last activity you were performing on DV Desktop?
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4 hours ago I opened a workbook and change a visualization, nothing more. Thanks for your reply
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sorry if I ask, what do you think can be the problem that cause this crash? I tried everything, but it doesn't open.
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Can you please share the error message?
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hello, there is no error message. SImply the loading bar is stopped in the middle and the DV desktop doesn't open.
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Apologies for the convenience. The only option, i think is uninstall the application, restart the machine and install it again.
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thanks for the reply. In this way I will lose my workbooks right? is there a way to take them back?
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