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Problems with upgrading accounts

User_W48N8

I did an account upgrade on Friday and when I verified my bank card, €93 was debited and has not been returned to date, why is this happening?

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Gianni Ceresa

Thanks for the extra info.

So, you ended up in the "wrong" forum, this space covers only the Oracle Analytics products.

You could try https://community.oracle.com/customerconnect/categories/oci-cloud-infrastructure-general : it's a parallel (but independent) forum from this one and that page is for the general Oracle Cloud Infrastructure page.

I just don't know if they also cover payment questions. I believe there is a chatbot assistant in the cloud page, maybe that one can have a better link for you.

I really can't help more than that, because that's a topic out of my scope. All I know is that here (this forum), can't help because it's for a given family of products only.

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Gianni Ceresa

Hi,

Could you please be a bit more precise on what kind of account you did upgrade?

Are you talking about Oracle Analytics Cloud?

Or is this maybe more generic for an Oracle Cloud account? (wrong forum, you should consider contact support for your issue)

User_W48N8

https://community.oracle.com/products/oracleanalytics/discussion/comment/61807#Comment_61807

“

Your tenancy is not eligible for live agent support. You must upgrade to a paid account to access live agent support. In the meantime, you can get answers to your questions in the following ways:

If you haven't already done so, ask me a question, and I might be able to help you. If not, I’m continuously improving my answer database, and your feedback will help improve my knowledge.
Post a question in our OCI community forums. Someone on our support team or a community member will contact you in 2 hours or less, on average.

”

It seems to be stuck in a dead end.… …

Gianni Ceresa

Thanks for the extra info.

So, you ended up in the "wrong" forum, this space covers only the Oracle Analytics products.

I just don't know if they also cover payment questions. I believe there is a chatbot assistant in the cloud page, maybe that one can have a better link for you.

I really can't help more than that, because that's a topic out of my scope. All I know is that here (this forum), can't help because it's for a given family of products only.

User_W48N8

https://community.oracle.com/products/oracleanalytics/discussion/comment/61809#Comment_61809

Ok,I will continue to seek a solution.

Thank you very much for your reply!