HI @Alex van Gulijk ! Thanks for the help. I had already checked the audit options, but that didn’t resolve the issue. We’re not using the Redwood Help Desk, and after running a few tests, I realized that the ‘HR Help Desk Request’ object is specific to Redwood. I unchecked that option, and now I can see some…

Thanks for the answer @Raghavendra Raghunath-Oracle Yes, I’m asking if anything changed with the tables. We haven’t upgraded to Redwood yet; however, I can see data in FDI in my DEV environment, but the data is not updating. I’ve tried running processes, adding privileges, refreshing, and reloading the data, but nothing…

Hi @Raghavendra Raghunath-Oracle Coming back to this point — we opened an SR almost two months ago and the issue is still unresolved. I have a couple of questions: Have the tables that store Help Desk request data changed after the Redwood update? Is it mandatory to have Redwood enabled for FDI to work? The steps Oracle…

Hi @Raghavendra Raghunath-Oracle Thanks for answering. Yes, it is active since July, I also reloaded the Data yesterday but remains not showing any information and all facts appear as zero. Now, I've reviewed and it is working in our test environment, where is not working is in production. The activation was done later on…

Hi @Raghavendra Raghunath-Oracle, We have enabled the HR Help Desk functional area and added the 'Next Gen Human Resource Help Desk Administrator' group to my user, however, I see no data from this subject area. Do you have any clue of what could be happening? Thanks, Mayron