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How to Create an Opportunity external call from Eloqua to Microsoft Dynamics 365?

User_NPNBH
User_NPNBH Posts: 3 Red Ribbon

For some reason we are getting blank fields pushing over to Microsoft CRM Dynamics that should be displaying the CRM ID (GUID) that we have in the Eloqua contact field record. Attached is a sample of a “successful” external call, but as you can see in the bottom right – the corresponding field in CRM is blank and didn’t populate. 

Any suggestions on how to make that populate on the CRM side? Do i need to push over additional Opportunity fields in the External Call?

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Answers

  • Sachin Jain-Oracle
    Sachin Jain-Oracle Mr Posts: 161 Employee

    Hi @User_NPNBH

    Thank you for reaching out to the community forum with your question.

    Hoping you have found the solution. Would you mind posting the answers on the topliners to benefit other users and customers if you found the answer?

    If you are still looking for a solution for that, I discussed this with the team about this question today, and we need more information. We agreed it would be best to submit SR with all the details so that support could take a look.

    If you would like to continue the discussion here, please feel free to post your comment or feedback.

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    Thanks, and Best Regards

    Sachin Jain | CX Community Manager