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Field Service
Discussion List
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tools and accelerators in Oracle field service cloudSummary specific tools and accelerators in Oracle field service cloudContent Do you have any specific tools and accelerators in Oracle field service cloud for use follow… -
Capacity Management SOAP APISummary:When we are trying to invoke a response from CAPACITY managament API , we are always getting "404"- file not found error https://{instance}.fs.ocs.oraclecloud.co… -
Need help in uploading the attached map layers in TESTSummary: I am trying to add new work zone map layer in OFS and its throwing error as size is > 150 MB. what are the other ways to upload the same ? I usually upload the …
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Is there a way to assign skills to a resource by shift?Summary: We have a use case in Field Service where a resources "skill" varies on certain days - some days they will deliver services face to face in one of our locations… -
Its important to know the cause of this error with the debriefSummary: When clicking save draft or sign its showing this error Content (required): Version (include the version you are using, if applicable): Code Snippet (add any co…
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Collaboration activity transfer time out configuration editable?Hi Team, In collaboration when a Field Resource choose the option of 'Reassign Activity' to another Field Resource , the request get time out after a certain interval if…
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Embedding Reports and Dashboards from external reporting tool to OFS - PossibilitiesHi Team, We have a requirement where we have to show some reports and dashboards in OFS (not Out of the box) . There is no integration to Oracle Analytics Cloud. There i…
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how to retrieve deleted activity ?Summary:the activity was deleted by mistake and we need to retriew it , how can we do it ? Content (please ensure you mask any confidential information): Version (includ…
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Copying activity StartTime using message scenarioHi Team, I have to copy the out of the box start time to a custom property to meet one of our requirements. The following is the subject and body for my 'Set Property' m…
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Parts Plugin ErrorSummary: Hi Team, Parts Plugin is encountered with error when launched for adding parts .Error message is encountered as "These inventory types must be configured: recei…
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Common Shape file for Canada and US regionSummary: Hi, I am looking for a common shape file to upload as a work zone layer in the business rule setting for both Canada and US region as OFSC allow only one work z… -
Clearing Outbound Message QueueHi Team, Is there a way to clear the outbound messages queue in order to avoid the already queued messages to be delivered ? Deactivating the message scenario and even d…
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Is there a way to see if a resource has accessed and taken action on another resources route?Summary: If a resource has visibility in Oracle Field Service to other resources, they can access the other resources' route and can "act" as that resource and complete … -
Is it possible to create Multi-select values lists under Properties module -> Entity = ActivitySummary: I am looking to add a property that allows multi value select answers Content (please ensure you mask any confidential information): Is it possible to create Mu…
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Getting Azure Session token in OFSC via SSOSummary: We have OFSC SSO sign-in and we are using Azure Entra for Login. Once logged into OFSC via SSO, we need to invoke another API for which we need Azure token for …
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Move activities from one resource to another while maintaining the original activity sequenceSummary: When using Oracle Field Services, the set sequence of activities for a resource, is not being maintained when the activities are moved to another resource. Cont…
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Default order for timeslotsSummary: It appears that the default ordering for Timeslots is in 'index' order - ie. time of creation. I have a requirement to add new timeslots that would need them to…
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Adding a date & time picker field in a context layout (for ex 'End activity')Summary: How can we add a date/time picker field in a screen like 'End activity' or 'Edit/View activity'? Content (please ensure you mask any confidential information): … -
To Assign a Routing Profile to several Bucket using REST APISummary: Is there any REST API which we can use to assign a routing profile to several bucket at once ? From UI It is possible one by one but I couldn't find any REST AP…
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Work Zone Ratio BehaviourWe are using routing 24x7 to route reactive/corrective maintenance on our equipment. In the daytime we have our full workforce available, and accordingly want to limit t…
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Can a custom property be created of GUI Type 'Date'Hi Team, We had a requirement wherein we had to create a custom date field and update it in the Activity Details screen in OFSC. I could find that we cannot bring a date…
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what if the Invoice amount is greater than the PO AmountSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Inventory type 'Install' not getting created from debrief pluginSummary: Hi All, I have a custom debrief plugin which I am using to collect details of 'Supplies' and 'Equipment' that is used on a job. Both are inventory types created…
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How to get akey valuesHello, The REST API for OFS Statistics setting (override) needs akey value (integer identifier). How could I get the AKEY values? Thanks and regards Frank -
Oracle Field Service CloudSummary: In configuration under work summary added icons as per attached screenshot but business required in linear view. Is it possible to add them side by side? Conten…
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After cloning, In test instance will Applications are overridden from Productions Data.Summary: After cloning do we need create all the applications once again for Test Instance or do we need change the URL for the Databases.?? Content (please ensure you m…
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Can you add a hyperlink for Where's My Technician in Feedback sectionSummary: We want to add a hyperlink in Where's my Tech Feedback. Tried adding through html and it didn't work. Is it possible?
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Can Non-working reasons be reconfigured?Using Oracle Field service core application, our users want to be able to select how much time will they be on sick leave or annual leave (this are Non-working reasons u…
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Connecting between OFSC and Oracle Analytics CloudContent Hi All, We are trying to connect Oracle Field Service Cloud to Oracle Analytics Cloud using the Outbound Integration Channel available in OFSC. The documentation… -
Need to detect the time when the activity added after every action made to the activity.Summary: Hi, when we add an activity it's added in a certain time let's say 02:00 PM then we assign it to a resource at 02:15 PM for example, now the system only capture…