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Discussion List
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customized configuration for service logistics and subscriptionHi There, we want cutomized Service request page to display the subscription related to the asset we have choose in service request and also shows the history of subscri… -
Is it possible to adjust the Sort Order on the Activity tab in the CX Cloud Side Panel in Outlook?Does anyone know if it is possible to adjust the Sort Order for the Activities that appear on the Activity tab in the CX Cloud Side Panel in Outlook? Currently, the resu… -
I am asking for a best practice, after a refresh, is there an ESS job that compiles all fast formulaI am asking for a best practice, after a refresh, is there an ESS job that compiles all fast formulas that should be run, our FFs with add_rlog error after refreshes. -
we are looking for mechanism or process to delete files from content server in Production ?Hi Team, For one of our requirement, we are generating 100+ files on content server via BI Report. we are looking for mechanism or process to delete files from content s…
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How to map licenses to usersA customer needs assistance to map 10 licenses to 20 users. See the request below. "'Company X' has 10 connected user licenses, which we intend to roll out to various us…
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Rest API to get countrycodeI have a requirement in OIC for fetching Country code based on BusinessUnit and PartysiteID . Do we have any rest Api's available for this Use case? -
What is the purpose of 'Due Date' under an action added to a Help Desk request?Summary: What is the purpose of 'Due Date' under an action added to a Help Desk request? Content (please ensure you mask any confidential information): I created an acti…
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How to delete expired SSO certificate?In our single sign on configuration page(Security console), we see two expired identity service provider(certificates) with Enable Flag= Yes, we would like to know how w…
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Requirement to reopen the resolved SR when there is any customer entry to it.Summary: We have a requirement to reopen the resolved SR when there is any customer entry to it. We have created new status value, i.e., Reopened. We have also created t…
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How to Restrict Service Request Visibility Based on Queue**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: We would like to limit the service request visibility based on que…
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How to create a web Application through sandboxSummary: how can i create a web application in the below screenshot Content (please ensure you mask any confidential information): Version (include the version you are u…
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Query on Data Masking for Descriptive Flexfields (DFFs) in Oracle Fusion CloudHello Community, I am part of a project team working on implementing Oracle Fusion Cloud, and we are in the process of defining the full list of data, including personal…
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Allow Work orders- To Be defaultedHi Everyone, Is there any setup to make the Allow Work Order field default to "Y" on the creation of installed-based asset. Or How to achieve the same, by creating the a… -
Is it possible to have chat survey on the end of the chat without third party provider?Hello, My question is can we have survey on the end of the chat (some default Oracle Cloud Fusion survey) without SurveyMonkey ? Kind Regards
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How to hide fields from disability info?Dear Oracle community, When adding the disability info to a profile, there is this nasty little field called "disability code" that becomes visible after creating the di…
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Article search inaccurateSummary: When searching for an article in the Knowledge Base if we type one word contained in that article (e.g. Leave) there's no result whereas if we type two words (e… -
How to integrate third party chat with oracle sales and serviceSummary: When a chat is received in third party chat application we ideally want to Open contact upon contact verification, like OOB live chat work.Also looking for chat…
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'Edit Schedule' option for schedule processes unavailableSummary: We needed to get a list of the scheduled processes that are currently running automatically and cancel some of Content (please ensure you mask any confidential …
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Export standard coverage / Entitlement RulesHi everyone, We needed to export all the data from standard coverages / entitlement rules as we need to validate if all the categories are listed. We tried using "Export…
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Data Migration related to B2B Work OrdersSummary: Do we have any templates or any artefacts to understand how data related to Work Orders be migrated into B2B Service? Content (required): Hello, We have a requi…
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Replace Secure 32 with an Oracle solutionCurrently there is the Secure 32 system for printing checks, there is a problem that it is being discontinued, for this is there an Oracle solution to cover the function…
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how can we change default area-telephone code when creating new contacts?We have a requirement from the client that when creating new contact we need to have Bosnian +387 as default for creation, Can you please help us with this? Kind Regards
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How to add information on the window associated to the Primary Contact field (when creating SR)Summary: Hello. We have a business requirement to add one more field information to be visible in the preview window of Primary Contact associated to an Account, when cr…
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In Webservices, how can we integrate with external webservice by passing a dynamic tokenSummary: We have a requirement to send the Opportunity status to an external webservice, but by using a dynamic token which is to be generated from a url everytime. how … -
Copying Attachment from OEC to SiebelSummary: Currently we have a Button created on Service Request Header. On click on the button, we are sending/copying SR header data from OEC to Siebel. We are using the…
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If a User schedules a process in Paas, can I see it with another User in Saas?I have a requirement that an administrator user schedules a process in Paas, but other Users need to see it in Saas, is it possible? which role or privilege Do I need?
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What's the Deep Link for the Generic Work Orders?Summary: Hi, Pretty much what the title says. I am looking for the deep link to open an existing work order. I wasn't able to find anything for it under Tools --> Deep L… -
Work Order TypeHi, I have a requirement to default work order type, Please let me know how to retrieve WoTypeId field for work order type ? Thanks, Ravi S