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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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I am unable to see my internal service requestsWhen I create an internal service request, i am unable to see it from Help desk request work area. I have assigned all the necessary helpdesk related rolesas well. Any h… -
Unable to edit the Queues in ServiceI have added some queues, However I am unable to edit the Distribution, Overflow Criteria, etc. Please see the attached screenshot. Any help is appreciated. -
How to maintain font style as "Calibri" in CX?Summary: Currently in outlook we are following font style as "Calibri" however the same is not added in CX. So please let us know how can we change the font style in cx.… -
The same service category cannot be used for more than one BU.Summary: Hello community, We need to use the same service categories for more than one BU, currently at GUI level it is only possible to select a single BU for each cate… -
Enable Prompts in Redwood UIHi All, Do we have any feasibility of adding prompts in Redwood UI just like the ones we have in Classic UI? We have a requirement like whenever an employee is making an…
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How to get complete API for audit reports for application configuration changesSummary: How to get complete API for audit reports for application configuration changes Content (please ensure you mask any confidential information): How to get comple…
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How to customize Service Center and integrate telephony?Summary: Download the source and unzip it. cti_simulator_with_mca.zip Change directory - cd /path/to/cti_simulator npm install - to install the packages npm run build - …
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Unable to see Service Request icon on Homepage or Navigator after enabling Service offeringSummary: I have enabled Service Offering. On the homepage or Navigator the Service Request icon is not visible. The structure page shows the EL expression as shown in th…
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How to integrate Oracle CX with Five9 call center applicationSummary: How to integrate Oracle CX with Five9 call center application Content (please ensure you mask any confidential information): We want to understand if there is a…
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NGS - In Service Telephony integration do we have to design any pages for Client-app and Admin-app?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to get complete audit reports for usersSummary: Our requirement is we need to integrate our audit logs with third party system. What ever happen in Oracle b2b service cloud we need to capture it in thrid part…
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philippines localizationSummary: Hi everyone, please give an insight of how capable fusion is on Philippines localization? in Support I could see NetSuit is capable, please let us know about fu…
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Backup existing accesses before the refresh on fusion environmentSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:, where I see 2 steps: 1)"Remove Data Security Policies from Users": If the users have be…
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How to fetch email address of inbound mail if it is an Unknown ContactThe requirement is that some fields must be defaulted if and only if the inbound mail address consists of/ends with @emerson.com . Oftentimes, the inbound email is an un…
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Email to Service Request (SR) creationSummary: Application: Oracle Fusion B2B Service Cloud Service I need the steps for Email to Service Request (SR) creation. Please share link to configure this functional…
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Need column mapping of queue manager from Service Request UI screen in fusionSummary: Need column mapping of queue manager from Service Request UI screen in fusion Content (please ensure you mask any confidential information): I'm looking for que…
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Redwood Contact VisibilitySummary: What is the OOTB visibility details for Contact in B2B scenario. Is there any documentation available. Content (please ensure you mask any confidential informat…
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Can we remove that Insert Image button from Message box in service request?Can we remove that Insert Image button from Message box in Service request while adding message?
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Implementing case management does affect SLA notifications tos the SR individually?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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subscription 360 for service requestWe have requirment to enable subscription 360 subtab in service request page, but while activating subscription 360 from application we only have one parameter which "pa… -
For Oracle HCM, SEIM integrationFor Oracle HCM, how do we integrate with SEIM. Network Security team would like to have all the logs available for Analysis. For Paas oracle provides the bucket from whe…
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Integration Oracle fusion and CPQ with other rest API application.In Oracle Fusion, we have integrated CPQ and DocuSign applications. We need to change the application from DocuSign to another one with (Rest API). This activity will be…
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How to BULK update DFF values in Purchase Order Header ?Summary: More than 3000 PO Releases imported from EBS to FUSION as standard PO. Their Creation Date and Approval Date loaded in Date_Attribute1 & Date_Atribute2. All the…
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How to convert String to JSONSummary: How to convert String to JSON Content : Customer is not able to use JsonSlurper() method as they need to convert string to json. Please help to find a better wa…
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Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create…
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Can we restrict to show only desired languages in the Language picklist on Login PageSummary: Can we restrict to show only desired languages in the Language picklist on Login Page Content (required): Hello, We want to display only 2 languages on the Lang…
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How to access serviceRequests variable in action chain?Summary: How to access serviceRequests variable which is present in edit page which holds all service request related data in action chain. Content (please ensure you ma…
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How to get LOV of agents in "Assigned To" field when creating a Case under HR Help Desk?Summary: How to get LOV of agents in "Assigned To" field when creating a case in Help Desk? Content (please ensure you mask any confidential information): I have assigne…
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How to show Account level notes on service request pageWe need to display account-level notes on the B2B service request page for the call center team to review the process or information shared by the customer on the accoun…