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Fusion Service
Discussion List
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How to make SR status to be immediately closed after be resolved status without any diffrence in theContent After the agent has selected the SR status to be resolved need to changed immediately to be closed so how we can handle this or it is not applicable now -
Is Fusion ERP protected by Fusion Cloud Virus Scanner for document uploads?Summary: Doc ID. 2672245.1 indicates that all HCM modules are protected by Fusion Cloud Virus Scanner, is it just HCM or are other areas such as ERP covered by the same … -
How to create alert for Long running ESS job in Oracle FusionI need to create an alert so that system can notify me if an ESS job in running for more than expected hours .. Is there a way to create an alert in Fusion system? -
Can we have multiple records in milestone configuration completion level with OR conditionSummary: We are configuring the milestones , here we defined multiple levels for the SR , but in any case SR can be set to resolve so that time milestone should set as c…
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Tagging service requestsContent Hi, I want to create a tag and associate to one service request. I have exposed the "tag" field inside the details page layout. But when I tried to create a tag … -
Generative AI - Knowledge ArticleAI in CX B2B Service. We have a requirement to show AI features in CX B2B Knowledge Article. When we attach knowledge article in Service Request, AI creates response dra…
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Is it possible to change the default filter values selected for SR in Accounts details page layout?Summary: We are looking to show all the SRs for Accounts (open and closed) by default in Service Requests tab of Account. At present by default Open SRs are shown and th…
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Sending an Outbound message via groovySummary: Hi, Is it possible to send an outbound message from a service request using groovy? Basically, we want to automate some outbound messages on the click of a butt… -
How to create groups in BPM worklistSummary To Create group of users to whom the task should be reassigned in BPM worklist notificationContent Hi All, In BPM worklist bell notification actions there is an …
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Case Management Fields in redwood UISummary: We have 3 categories of Case management. And we have around 60 Date fields to be created but when we tried creating under Application Composer > Standard Object…
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With Fusion REST APIs is there a way to 'describe' a child resource without requiring parent Id ?Of course the approach is https://{{host}}/{{apiEndpoint}}/{{parentResource}}/{{parentId}}/child/{{childResource}}/describe However, this requires there to be an instanc… -
Resolution due date on OFSC work orderSummary: In our implementation, we dont have the enterprise contract module and instead utilize subscription management. Currently, in defining SLAs for work in OFSC act… -
Redwood - How default field value on create in Service Request?Summary: Hi @Edson Junior, Oracle, On Service request page we have Customer Type. For this field we want default value as PARTICULARIES. we tried to give default value f…
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How to add custom table which has records in layoutsSummary: We need to add one custom page in tab in custom object. When user click on that tab it open that custom page and that page will call Third party API and we need…
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How to restrict standalone work order creation in Fusion Service?Summary: How we can control that user should not be able to create standalone work order n Fusion Service? Work Order must be created from Service Request page. Content …
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Groovy script to move or copy attachments from one account to another account recordSummary: We have a requirement in which we need to move or copy attachment (only png pictures) from one account to another account record via groovy in oracle sales clou…
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unable to find field storing login idSummary: We have a business use case where the "owner should only be able to edit the jobcards". In the service request object, we've implemented a condition where field…
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How to disable or remove cancel work order button from OFSC work order screen? ( redwood)Summary: How can we disable or remove the "Cancel Work Order" button from the OFSC work order screen in Fusion Service Redwood? Alternatively, is it possible to remove t…
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Work Order - Parts DetailsHi Team, In Work Order, we have part details tab. When work order status is Started / Suspended, Create Parts (+ Icon is disabled) how to enable this for work order stat…
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How to parse Inbound email fields in to Service Request Fields ?Summary We have a requirement to parse fields from Inbound email fields in to Service Request Fields. For example if inbound email has Account name, serial number and pr…
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Triggering Queue notification to all Resource Member of respective queueSummary: Service Request - Notification to all the Resource members of the respective queue. Content :We want to send the bell & mail notification to all the Resource me…
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Default Work Order Search in Service Request TabSummary: Hi, Is there any way to change the default search on the Work Orders sub tab on Service Request to "All Work Orders" instead of "Open Work Orders": I couldn't f…
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Error integrating to Integration Cloud REST Web Service.Summary Receiving error executing GET method using custom Integration Cloud Web ServiceContent Hi All, We registered a custom Integration Cloud REST Web Service in Engag…
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Unable to create Work Order: Work Order Area is Grayed outSummary Unable to create Work Order: Work Order Area is Grayed outContent Hello Experts! We integrated B2B Service & Field Service. The configuration was a success howev…
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Is there a way to Create Products in Sales for Service without Item Master setupsSummary: We are implementing CX service, Sales in place already. Need to define Products and hierarchy for Service tech to use or link the Knowledge content. Do we need …
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Customer Site Creation API URL and Appropriate PayloadHi , I am currently using the following Soap URL for customer site creation: https:///crmService/CustomerAccountService However, I am encountering an issue as certain ma…
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what comes OOTB for deleting an attachment from CASESummary: Hello, What comes OOTB for deleting an attachment from CASE Content (please ensure you mask any confidential information): Version (include the version you are …
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"Automating Service Request Status to 'In Progress' for Generic or OFSC Work Orders"Summary: Could we automate the service request status to "In Progress" when creating a Generic or OFSC work order? Content (please ensure you mask any confidential infor…
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Approval Hierarchy for HelpdeskSummary: Is it possible to set an approval hierarchy for specific Help desk Requests? -
Custom ESS job reflects in Scheduled Processes only to some users, and not other usersWe have developed a custom ESS job to Delete Draft Invoices and observed that this job reflects in Scheduled Processes only to some users, while few users are not able t…