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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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how do i capture training needs and plans in olm cloud fusionSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
How to create a service account in Docusign for signing the contracts?Summary: I want to create a service account in Docusign for signing the procurement contracts. Kindly suggest steps on the same. Content (please ensure you mask any conf…
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Slow Loading of BPM Worklist and take time to open.I am facing delays when trying to open the BPM Worklist page or view tasks for approval. The page either takes a long time to load or the tasks take too long to open.If …
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Service Infolet doesn't show dataSummary: Hi I am trying to activate the infolets to make use of the analysis of the service team. But I can't find any documentation that allows me to make the settings …
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Need an API for Installed Base Asset SplitHi team, I need an API to split Installed Base Assets like the functionality of "Split all" we have in the UI for assets with Quantity > 1. Please confirm if anything is…
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When is service moving to Redwood (completely)?When is fusion service completely moving to Redwood -
Service Request Attachment in GroovySummary: Read Service Request Attachment in Groovy and Encode to Base64 Content (please ensure you mask any confidential information): We have image attachment in Servic…
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Is it possible implement the standard objcet Queue in Redwood UI?We are implementing the Redwood UI and have encountered an issue with accessing the details page of the object Queue in service requests. In the classic UI, when we clic…
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How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action… -
How do we get the HTML link for that particular article.Summary: Need a POSTMAN API with which i can fetch the HTML link of a particular knowledge article. Content (please ensure you mask any confidential information): Versio…
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Does Routines work for service request objectSummary: Hi Team, I have created one routine for Service request with attribute change trigger but it is not working. I have created different triggers as well but it is…
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How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
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How could I obtain any metrics from Live chat feature.Summary: I am implementig the new feature "Live chat" for the helpdesk module, I want to kow How could I obtain any metrics from this tool Content (please ensure you mas…
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Configure AI Similarity ServiceSummary: I am trying to configure Service Request Similarity feature on demo environment: https://etaj-dev5-fa.aiapps.ocs.oraclecloud.com/crm-svc/ai-similarity For this …
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Assessment template questions (more than 20 not visible)Team, We have a Assessment template with 22 questions. when we are using this template in account it shows only 20 questions. We are not seeing the 21st and 22nd questio…
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How to make a custom field searchable on role basisSummary: Requirement is I need to make a field searchable on saved search on job role basis Content (please ensure you mask any confidential information): Version (inclu…
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24B enable Mobile Application Push NotificationsSummary: In 24B there is a feature explained how to enable Mobile Application Push Notifications. I can add the application to my mobile home page, but I don't know how … -
Requirement to upload Customer Contacts in BulkHi Team,We have a requirement to upload customer contact in bulk. we tried uploading contact through FBDi file but that is very time consuming & complex process for the …
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Highlighting of SR based on the SR Status on the SR Landing pageHi Team, Can you please let us how can we highlight a Service Request record on SR Landing page based on the SR status or any other attribute. This is a business require…
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B2B Service for Incident ManagementSummary: Can the Oracle B2B Service Request/Center used for raising service requests also be utilized for reporting incidents? Content (please ensure you mask any confid…
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how to show moving notification or simple notification on layoutsSummary: Requirement is whenever I open service request Layout I need to show moving notification in red line. Content (please ensure you mask any confidential informati…
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Enable Tags on Global Search in Oracle Fusion CX B2B ServiceSummary: Business Users have created Tags on Service Request Pages in Fusion B2B CX Service, Now user wants to input these Tags values at top in Global Search area and w…
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Restrict DCS User to send email update on RESOLVED status SR and get autopreply notification emailSummary: If SR is in Resolved Status then can we restrict DCS End Users for sending their email reply update to Service Request Area under Messages. Like example - DCS u…
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How to see recently viewed records in service center?Organization: Terex corporation Summary: Users wants to see recently viewed cases in service center. Is there any way we can see these records? Content (please ensure yo…
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Fusion Service/Case Management in an HR contextSummary: Hi, we're working with a prospective customer who needs case management for HR related activity. The customer does not have HCM and thus HR Help Desk is not app… -
Is it possible to validate Indian Defense PAN/GST number using Validation Rule?We are validating the Normal PAN and GST number as per the GST/PAN number format provided by Government portal, Attaching PDF. But No information available for Defense P…
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How to use Smart Action to open a dialogOverview This guide provides an overview of how to use Smart Action to open a dialog. The approach described can be utilized to address various use cases, including upda…
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Getting error when trying to fetch profile values in field trigger before insertHi Everyone, we are getting error when creating error after adding the below condition in if (oracle.apps.fnd.applcore.Profile.get("SERVICE_2_0_SR_LIST").contains(Catego…
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How many contacts can be linked with a single Account in B2B Fusion?To determine the maximum number of contacts that can be linked to a single account in Oracle B2B Fusion, ensuring compliance with system constraints and maintaining opti…
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Credit Card Webservices in Oracle FusionJust want to ask if we have APIs in Fusion for the following functions. create a new Credit Card Token in Fusion create a credit card payment in Fusion