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Fusion Service
Discussion List
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How to change email notification system email ID to a personal outbound email id?Summary: Currently, when email notifications are triggered from the fusion service to a customer, the email address is of the system. I want to modify that email address… -
Do we need to create communication channels for Case Management?When we are selecting the Web/Email options while creating conversations, we are not seeing the Agents/Resource available for selection. Also we do not see an option to …
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How do I raise an idea for Case Management?Documentation on Case Management brings me to Fusion Services on Customer Connect. The Idea Lab link on this homepage is dead: https://community.oracle.com/customerconne… -
Create Sub tab related SR for Service RequestSummary: Hi All, I need to implement a related SR subtab for Service Request, where user can create SR with a button. Can you pls let me know if I can use existing OOTB …
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Oracle Fusion Service 24C Extensibility Features Highlight | Be Release ReadyWelcome to the 24C Fusion Service Center Extensibility Release Highlight. This document provides an overview of the features introduced in Oracle Fusion Service's 24C re… -
Redwood:Is there any way to add new custom source to service address source on work order objectRequirement is to add one more new LOV for custom source to service address source field on work order object and based on LOV value we have to update service address. I… -
Custom Smart Action for Activities is not available in Next Gen Service LayoutsSummary: Summary: Hi, I have created a custom smart action for object function called 'Create Lead' for both Sales and Service applications. I am able to access the smar… -
How can I create a report BI of notifications sent by service request workflow?Summary: How can I create a report of notifications sent by service request workflow? Content (required): Currently we are dispatching a series of notifications through …
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Why same value coming at bill-to and ship-to customer tax reg number filed when we have separate numSummary: For a Customer i have provided "taxpayer identification number" at header level but for this customer there are two different sites(bill-to and ship-to) with di…
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Customer needs to update a custom Lookup using webserviceSummary: We are implementing it and the client needs to maintain this lookup by webservice. using the documentation provided for API's Rest I found this get: https://doc… -
set up visibility for queue based on business unitContent We want to modify the arrival page of the queue management for managers, the idea is that they can only see the queues that are related to their own business uni… -
Can I limit the number of surveys sent to a customer for service requestsSummary: I am integrating Survey Monkey with Oracle CX for resolved service requests. We have some customers who open many SR's in a day. Is there a way to put a limit o…
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Setting multiple email channels for multiple Business UnitsSummary: We need to set up email channels for multiple business units, each representing different companies. Example : Business unit one : Vision insurance Company Busi… -
How to create B2B SR through Inbound Email?Summary: Hello Experts, can anyone share setup document to crate B2B Service Request with Inbound email? Content (required): We are planning to utilize Service Request m…
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Redwood- Is it possible to add service center link in the header section of work order?Summary: Is it possible to add service center link in the header section of work order? Content (please ensure you mask any confidential information): In redwood work or…
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Dynamic where clause in Value set based on form value in Oracle Service ModuleSummary: Dynamic where clause in Value set based on form value in Oracle Service Module We have requirement to create Table type value set where using Dynamic where clau…
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Dynamic Table type Value sets referring Where Clause Form DataSummary: How to create Table type Value set Dynamically, in the Where Clause refer Form Data. Example: in Service Request Module, we have to Create LOV based on Table ty…
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Has anyone encountered the inability to display previously used tasks in FSM?For example, we would type in 'manage' in the search field and be presented with a number of previously used tasks displayed. We only noticed this after our upgrade to 2… -
department LOV based on login employeeHi, We need to customize the dedpartment LOV based on the login employe department and we have a hierarchy defined in the application, we need to configure based on that…
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Approval from Email triggered from Object workflowSummary: We have a custom approval flow in Service Request object , and when the Service request is submitted (Custom button click), it will change the value of custom s…
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Fastconnect connect to Oracle BICC APIs and Oracle BIP APIs from AWS accountsWe are trying to use APIs to extract PVOs with frequency less than 1 hour. So we would like to know if we can use Fastconnect connect to Oracle BICC APIs and Oracle BIP …
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How to fire Notification on based on Value change in Service centre?Summary: Hi @Edson Junior, Oracle, In Service Request Edit Page, We have on Generate_otp_c field which is of checkbox type will return true and false values. For that, I…
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24B Fusion Service Center Extensibility HighlightsWelcome to the 24B Fusion Service Center Extensibility Release Highlight. This document provides an overview of two extensibility features introduced in Oracle Fusion Se…
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Service Address Source - How displays the dataSummary: We are working with Service Center(Next Gen Sales) , In this we are using Service Address Source Field, But the standard field not displaying the Address type i…
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Contact Name as Hyperlink in Custom Contacts PanelSummary: The Contacts panel was OOTB in 23C and removed in 23D, I'm trying to replicate what was previously available. I was able to successfully create the Contacts pan…
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Leveraging Service Console Navigator to Open an App UI in Oracle Fusion ServiceThis article provides a detailed guide on leveraging the Service Console Navigator to open an App UI in Oracle Fusion Service. Key points include: An overview of the Ora…
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Service Centre: How to make uniform font on the Service Request Pages?Summary: Hi @Edson Junior, Oracle , When we make field read only on Service Request Edit or create screen, the font size is getting changed. We can see in below screensh…
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where can we get the Rest API (Oracle Fusion Cloud Essbase) URL and its spec docwhere can get the Rest API (Oracle Fusion Cloud Essbase) URL and its spec doc
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Queue: Inactive Queue is still shown in Mobile appSummary: A queue has been disabled but shows up as a queue value selection in mobile app In WebUI the Queue value is not showing up anymore but when tried in Mobile app,…
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Service Request Management Vs Case ManagementContent Hello All, Actually, I am a little bit confused about the difference between these 2 features (Service Request & Case) in service module. I understand that the s…