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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Table for Relationship in Service Request or query to get relationship in SRSummary: In service request there is a tab for Relation ship. I want to find table or query to get sr linked in relationship to the main Service request. Please help Con… -
How to add attachment panel in service center?Summary: We have one requirement to add attachment panel in service center. It was OOTB previously and I want to implement same. I tried following How to add a custom fo…
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Will the Action Plans Works in bi directional/Summary: We are trying to create a Action Plans such that once action on the next stage has two option but how do we give condition such that 2nd flow should be followed…
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Oracle CX AI strategy and value overview - Join us on Oct. 31st!Please join us for a session on Oracle CX's AI strategy and overview on business value at 1pm ET on Oct. 31st. Register today! Oracle CX embeds AI in each application, t… -
How to restrict user from able to view service requests created by themselves?Summary: The users should be able to view the service requests for the below matching conditions. Users should be able to view SR's belonging to their BU User should be …
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Cannot see products in the SRSummary: Hi, We created the Product Catalog and added the Root Product Group to the "Service" usage. The products have the "Enable for Service" = Yes. We also set this o…
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How can we add Supplier as a LOV value on Service Work Order ?We have a requirement where the information of the Supplier needs to be made available in a field attribute in Fusion Service Work Order. How do we enable this to have t…
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Not able to auto select Action plan on creation of new service requestSummary: We want to auto associate the Action plan "New Partner Request" when a Service request record is created in system. When we try to write a groovy code for the s…
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Maximum limit to load bulk records in rest apiwe are trying to create a service request along with the more 4000 lines data in the child object of service request. But we are getting 504 Gateway error issue. The Ser… -
Can't view newly published Knowledge article in RedwoodSummary: Which process do we need to run to view newly published Knowledge Article in Redwood UI? Because the process which we were running is not compatible with Redwoo…
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How can I distinguish which scheduled job created the record?I have a service request record that was created by a scheduled job, I want to know which scheduled job created the record. Is there a way to know this? I was able to kn…
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How can I distinguish which scheduled job created the record?Summary: I have a service request record that was created by a scheduled job, I want to know which scheduled job created the record. Is there a way to know this? I was a…
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Show "Smart Action" bar in Details layoutSummary: Hi, I have a very specific simple question. Client doesn't like the Foldout panel (Overview) page - From the list page, they want to go to Details layout. For e…
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How to add a Knowledge Article while composing a message in Redwood Service Center?Summary: In classic UI we have an option to Insert Knowledge Articles. How to perform the same action in Redwood Service Center. Below is the reference from Classic UI @… -
Knowledge Authoring not appearing on the Knowledge sectionSummary: We are unable to see the 'Authoring' icon on the Knowledge section though all the relevant setup has been done. The additional functional priviledge of 'Knowled…
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Reported by Field view conditionSummary: We have a requirement where "Reported by" field needs to be visible on HRHD Agent details form and other Agents forms like Edit, Copy. The fields is visible wit…
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Oracle Fusion on custom object landing page add object level buttonHi Everybody, In Oracle Fusion, on custom object landing page we want to add button that will run a webservice and refresh the page. Best Regards.
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How to auto update the SR status from "New" to "In Progress" after any updates made to the SRSummary: I would like to let SR be able to automatically update status from "New" to "In Progress" and I have set up a server script under Service Request object to trig…
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SOAP API to extract report data using vb.netSummary: SOAP API to extract report data Content (please ensure you mask any confidential information): I would like to extract the data through BI report using vb.net. …
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Display of milestones from Redwood UISummary: Hello community. Regarding the display of milestones from Redwood, it was identified that in the summary screen of the SR where the field with the due date of t… -
For Service Parts Orders with Zero Price enabled, the list price is not appearingHi Team, We have activated several service activities with Zero Price enabled, as these correspond to warranty-type or full-service agreement activity codes. Please see …
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is there any way we can get active record details at layout level action chain in service centre?Summary: At layout level action chain in service center if I want to access fields data or active record data, is there any way to handle this? Content (please ensure yo…
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What to be done to see email conversation on activities panel and Compose Email smart action?Summary: What to be done to see email conversation on activities panel and Compose Email smart action in redwood service center? Content (please ensure you mask any conf…
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How to Set a Default Channel Type in Fusion Service CenterThis guide provides step-by-step instructions for setting a default Channel Type during Service Request (SR) creation in Fusion Service Center, using Visual Builder Stud… -
Create Custom Panel for Attachments in Redwood Service CenterSummary: The attachments panel was OOTB in 23C and removed in 23D, I'm trying to replicate what was previously available. I've tried following this post for contacts (ht…
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Custom analysis on Service HomeWe would like to customize the home page of the Service Center (Service Home) by adding different sections than those currently available. We have searched extensively t…
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[Oracle Fusion] TERM DATE BASIS - customizationHi all, I would like to know how to add more option in TERM DATES BASIS list of value. I would like to customize a new due date calculation base on PO date rather invoic…
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A valid default service request status hasn't been defined. Ask your service administrator to set itSummary SR can not be created when using sandbox -
Ability to copy custom fields when using the 'copy' action on an SR to duplicate fields.Summary: Currently, if custom fields are present within the details of an SR, when selecting the copy action only standard fields are copied. Is there any customization … -
Object Level Trigger works in Classis UI but not in RedwoodSummary: Hi All, I wrote one before update trigger in activity object and it is working as expected in Service Classic UI but it is not working in Service Redwood. Per R…