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Fusion Service
Discussion List
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I can't see the asset when trying to create a Work order Field serviceSummary: Hi, We are implementing Fusion service together with Oracle Field service. When I try to create a WO Field Service I don't get any value in the asset LOV. In or… -
Is Data Masking handled in the online Self service tool used for Refresh/Clone in Oracle Fusion.If the data masking is not free, then what are the charges for the same ? -
Configuring Field Trigger on HelpDesk CloudSummary: Field Triggers not working in Redwood, to dynamically update a dependent field on Tab out of a field in Create Service Request page. 1.Added Severity field in C…
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Redwood - starts an outgoing call from a CTI widgetSummary: In which way is it possible to start an outgoing call (manually writing a number) from a CTI widget configured to work on Oracle Redwood Service Center? On the …
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NextGen HRHD Page Customizations**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: Is it possible to achieve following business requirements through …
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25A Enhancements to the Extensible Navigation FrameworkHey there! Let's check out the cool new features in Oracle Fusion Service Center Extensibility 25A - we've got some awesome navigation features and CX actions to talk ab… -
We would like to enable Generative AI to create a summary in Service Request.Summary: In Oracle B2B service cloud We would like to enable Generative AI to create a summary in Service Request edit page. Content (please ensure you mask any confiden…
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Reference Numbers in Service Request Subject (Redwood)In the SUI for Service Requests, the Reference Number was automatically inserted the Subject Line for all messages (Replies and Forwards). In Service Center, the Referen…
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How to integrate ODA with Redwood Service Centre?Summary: We have integrated ODA with classic UI but how to integrate it with Redwood Service Centre? Content (please ensure you mask any confidential information): Versi…
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Add pop-up button to Service Request action buttonSummary: We are looking for a way to open a pop-up from the Service Request action button page similar to the "Resolve" pop-up window. We want to do this to move queue a…
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Generic work order auto populate timezone ( redwood)Summary: Greetings, On B2B fusion service New gen Generic work order page how Time zone can be auto-populated based on the Asset location address or contact address? We … -
Not able to see the Foldout Overview panel in service Request edit pageSummary: Foldout Overview Panel is enabled in the Service Request Details page in Redwood but when i open edit page can't see the panel(Foldout Overview Panel). Content …
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How to retrieve necessary information of SRs from the new My Oracle Cloud Support PortalThe new My Oracle Cloud Support Portal was rolled out on 11-Nov-2024 and the SRs from the old My Oracle Service portal have been migrated to this new portal. Several ess…
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NGS - How to design Redwood Service Dashboard?Summary: Hi @Edson Junior, Oracle, Could you pls share the document to design Redwood Service Dashboard? Thanks, Pratibha Content (please ensure you mask any confidentia…
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Log for user's navigation in Oracle FusionSummary: Hi all, please, I would thank any help with the following: Is there any log/table/trace, anything, that is able to reflect when user presses any of this buttons…
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How to configure ODA in Redwood Service Centre?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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The client has a specific requirement and seeks clarity on the capacity assessmentf Oracle Service Cloud to support the following needs: Onboarding 20,000 customers daily. 2. Serving a total of 1 million customers. 3. Handling a 10x increase in daily …
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Redwood : Defaulting Asset field in SR Create PageSummary: In Redwood, how to default the Asset value in the Asset drop down when user navigates to SR Create from IB Asset Simplified UI? Content (please ensure you mask …
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How can we enable the CTI Media Tollbar in both Redwood and Classic UI at the same time?Summary: We can't enable the CTI Tollbar to work in both Redwood and ClassicUI at the same time. If we set a new bar as per Create a CTI Toolbar for Redwood the one in C…
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There is a way to translate the FUSION_APPS_CRM_ESS_APPID sentence and / or change the message?Summary: I need to conform in Italian the system message that appears once the service request is closed. Content (required): I need to change the FUSION_APPS_CRM_ESS_AP…
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Hidden columns in FBDI templates are excluded from the CSV generationHi, team. As this title, I am facing the problem "Hidden columns in FBDI templates are excluded from the CSV generation". * I wrote SR about this problem first, but the …
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Assign Category for SRs coming from Email ChannelSummary: When inquries are sent to mailbox, an SR is created without a Category value. What can be done to auto-populate the Category with a specific value depending on …
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Rename or remove show action in Redwood UIHi, We are implementing Redwood UI and would like to know if it is possible to change the names of actions in the action bar menu. For example, we have a custom object c…
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Create a custom phone type with all 3 fields including phone extensionThe client needs a field similar to that of the "WORK" phone that contains all the fields like the phone extension. We created an additional phone type but it doesn't se…
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The Art of the Possible: Direct Access to Service Request DetailsOverview This guide will show you how to skip the foldout panel and go straight to the Service Request Details page. Don't worry - the foldout panel is still there if yo…
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The Art of the Possible: Opening Service Requests in a Drawer from the Landing PageOverview This tutorial will show you how to use Fusion Service Extensibility to design a drawer that offers a quick way for users to edit service requests from the list …
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Email Daily Quota by using object workflowSummary: Hi, i have a requirement to send massive email for email campaigns. I know i can use application composer and object workflow to achieve this Now, what would be…
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Define Custom Summary BoxesSummary: Create custom Summary Boxes to be displayed on the Overview page of Accounts and Contacts Content (required): I see a list of OOTB summary boxes we can add but … -
Steps to create a maintenance Work order in Fusion B2B as service Work Order and Service RequestSummary: If anyone have done the setup for creation of service Workorders and service requests from Maintenace Work Orders. I have executed the process "Create Service W…
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How to extend side and foldout panels in Fusion Service Center - Join us on Nov 5th!Hey! Want to see how to extend side and foldout panels in Fusion Service Center? Join our live webinar on Nov 5th at 9am PST. Karyn Kurland, Sono Chacko, and I will be s…