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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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We cannot see the notification details,who approved details from Process CloudHi, When a confirmation email is sent to more than one person in Process Cloud, we need information about who approved it. How can we learn? -
How do I configure auto approval on NIR from Items imported from a specific Spoke System?How do I configure auto approval on NIR from Items imported from a specific Spoke System? While these items are approved automatically, the rest of the items should go t…
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Created task not getting displayed on Activities panel.Summary: Hi @Edson Junior, Oracle We have created task from Service center, but created task does not appear on Activities panel which is present on service request. som…
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Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi… -
HR helpdesk custom field to populate in standard coverage template to setup a milestoneSummary: We have created a custom field called complexity in create service request page in classic helpdesk, How can we enable the same filed in standard coverage templ…
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Exploring 25A Enhancements to the cx-svc-sr-create Fragment: What’s New and ImprovedIn this how-to article, I demonstrate how to use the improved cx-svc-sr-create fragment in Oracle Visual Builder Studio to make creating service requests easier for you.… -
How to in edit internal note in service center?Summary: Hi @Edson Junior, Oracle, We have compose internal smart action (OOTB) but we don't have option to edit that note. Could you guide us if we can make this note e…
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How to show only queue memebrs in assign to smart action?Summary: Hi @Edson Junior, Oracle We have Update Assign to Smart action in Service request. Here it s showing the list of all the resources. but we want to show on queue…
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Display dashboards in HR Help DeskWe have agents and administrators who receive requests from the HR help desk when they click on the Dashboard icon and this is not the best information, but it has been …
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How to set workflow process for review and approve articles in B2B knowledge management?Summary: How to set workflow process for review and approve articles in B2B knowledge management? Content (required): Workflow process for review and approve articles in…
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service return default ship dateSummary: We have an issue where we have an item that is being returned, we return this via the service module and when we do this, we create a ship line in the part deta…Simon McDermott - Apps Associates 31 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle
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Real Time Query Management tool in oracle fusionSummary: Our client has expressed interest in a real-time query management tool within Oracle Fusion to facilitate internal communication. They are seeking functionality… -
Fusion Service Cloud Redwood - Save Record Action chain is not working on SR Edit LayoutHi All, The Save Record Action chain in Fusion Service Redwood is not working as expected. Use case - We have requirement to store the Service Request details into datab…
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Product BOM in B2B Sales or ServiceHi community! is there some way in the Product Catalog to have a parent product that has two or more child products? An example would be bedroom set, that would contain … -
Unable to request access to an account on My Oracle Cloud Services(MOCS)Summary: Unable to request access to an account on My Oracle Cloud Services(MOCS) using Subscription ID and Account Name. Content (please ensure you mask any confidentia…
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Insert Date/Number DFF Fileds via FBDI Template to HZ_PARTIES.How we can add Date, Number DFF attribute value to HZ_PARTIES via FBDI Template. Because currently we are able to insert only Character Attributes DFF value via FBDI Is …
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Fusion Service Roadmap Updates [2025]CX – Service: Fusion Service Release Details for 25D [November 2025] Join the Oracle Fusion Service Product Management team as we demonstrate key features and functional… -
Service Centre - In Compose Email not all account contacts show upSummary: Hi @Edson Junior, Oracle When “composing an email, in the to/cc/bcc field the list of "Account Contacts" is not complete – it seems it contains just a few, this…
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Location SOAP APi throwing errorI am getting this error while calling the SOAP API to create Location env:Server access denied ("oracle.wsm.security.WSFunctionPermission" "http://xmlns.oracle.com/apps/…
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The milestone is not displaying in the service requestSummary: The milestone is not displaying in the service request, even though the milestone configuration has been completed. Content (please ensure you mask any confiden…
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How to configure create task in Service Centre?Summary: Hi @Edson Junior, Oracle We have create task smart action in Service center. when we are trying to create task from service center and selection action type as …
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Added Button SR foldout/sub-view extensible actions layout is not getting refreshed.Summary: Hi @Edson Junior, Oracle, We have add button in SR foldout/sub-view extensible actions layout on Sr Edit Page. we have to show button with icon and count of att…
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How to trigger OIC or other integration from Fusion Service or Redwood?Summary: We have a requirement to show status of the Customer Location on Service Profile page for Customer Service. When an account has billing address on the Credit Ho…
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Customer number on service request creation ( redwood)Summary: How can we retrieve the customer number after selecting the account name while creating a service request? Is it possible to display the account number alongsid… -
Copy Work Order -Fusion Service CloudSummary: Is it possible to implement a copy functionality for Field Service Work Orders similar to that of Service Requests? Content (please ensure you mask any confiden…
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Can we change the recipient mail to a particular domain instead of CustomerSummary: We need to send the outbound email to a particular Domain instead of the customer.
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Adaptive Search task getting into errorHi, Randomly in our environment Adaptive serach tasks gets into error and in result of that we unable to search any accounts or work orders data specifically on Redwood …
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1Case Management ERP IntegrationIs the Oracle Fusion Case Management module integrated with the Oracle Fusion ERP? Can the Case Management module access Fusion sales orders, invoices, credit memos, etc…
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How to submit the Load Interface File for Import scheduled process using Rest APII need to submit the Load Interface File for Import process using REST API. The API to submit scheduled process is https://docs.oracle.com/en/cloud/saas/applications-com… -
How can we make Virtual field Read OnlySummary: How Can we make virtual Fields read Only from VBS . Content (please ensure you mask any confidential information): Version (include the version you are using, i…