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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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How to bring contacts from AR(account Receivable) to B2B service fusion? Please guide meSummary: How to bring contacts from AR (account Receivable) to B2B service fusion? Please guide me Content (please ensure you mask any confidential information): Version… -
How Maintenance Work Orders Transferred to Fusion service workorders without using Service LogisticsSummary: How Maintenance Work orders Transferred to Fusion Service workorders Without Using Service Logistics Content (please ensure you mask any confidential informatio…
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Need to add or condition in milestone configurattion task in when completes taskSummary: We are configuring the milestones , here we defined multiple levels for the SR , but in any case SR can be set to resolve so that time milestone should set as c…
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Is it now possible edit default filter settings for Service Request subtab in Account details page?Hi, On the Account Details page, there is the subtab "Service Request," which features a default filter that excludes "Resolved" and "Closed" statuses and we would like …
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How to configure update smart actions in service center for Custom fields?Organization: Terex corporation Summary: How to configure update smart actions in service center for Custom fields? We want to have one update smart actions for custom f…
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New account not searchable in redwood pagesSummary: The new customer account is created from Accounts Receivable --> Manager Customers. However, the account is not coming in search from either on Fusion Service -… -
How to add the Ingestion Exclusion Rules in SR Classification only for specific email channels?Summary: As per customer's requirement, we are trying to add the Ingestion Exclusion Rules in SR Classification functionality. We want to restrict SR Classification func…
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Unable to update item of a specific organization via REST PATCH request.We have items which are currently master controlled and are made available across multiple organizations(Both master and other child orgs). The itemId is same across all…
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Unable to add resources to Internal Service request queuesSummary: I'm setting up internal help desk requests. I created a custom resource role and set the Usage to Service feature. I assigned this resource role and a resource … -
Creation of Redwood work Order and service request directly from AccountSummary: Can we create redwood service request and workorder directly from account page? Any idea please if anyone have done the same? Thanks,
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How to create a Expandable section on Fusion Service UI for REDwood work Orders via Visual BuilderSummary: I want to add a segment/fragment on the Work Order (WO) UI by utilizing the attributes defined for the WO. I tried a few options like creating a fragment and ad…
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Unable to search new customer account in Fusion Service Accounts page.Summary: Content (required): The new customer account is created from Accounts Receivable --> Manager Customers. However, the account is not coming in search from Fusion…
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Is there an interface that can query the status of Oracle fusion in real-timeIs there an interface for real-time querying of the status of Oracle fusion, including whether it is available for our company, including system updates and other unavai…
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Auto Assign Category and Queue to Service Request created through inbound email?Summary: SRs getting created through Inbound email with basic details (e.g. Title and Problem Description). Is there any way to auto assign a category and queue when SR …
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View photo option on work order attachment ( redwood)Summary: Greetings, Currently, on the OFSC Work Order Next Gen UI, we are mapping photos from OFSC to B2B Work Orders. As a user, it would be highly beneficial to have a… -
NGS - How to give expression in Layout condition?Summary: Hi @Edson Junior, Oracle , In Service center we requirement like need to show layout conditionally and layout condition is of following. if(CategoryId==30000001…
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Standard Content Type not visible when creating articles in Knowledge using Redwood UISummary: Steps: 1. From the Springboard, select Knowledge > Authoring. 2. Click Create Article. Get No Items to Display. However, when I use Author Classic I can see 4 O…
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"Attachment1":"FAILED" Error While attaching document on Payment using SOAP API(With cleared status)We have a requirement to attach a PDF document to "Cleared Payment" using the SOAP API (localdomain/fscmService/ErpObjectAttachmentService). While trying to execute this…
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Can an action plan be automatically added to the SR ?Summary: Good afternoon, Can an action plan be automatically added to the SR based on the field category name or problem type after the SR is created? My idea is that wh…
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How can we View Email ID while hovering of the mouse pointer in Service RequestSummary: How can we view an Email Id of the Sender and receiver just by hovering on the symbol. This is a Customer's requirement to get the details just by hovering over…
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through using email if a customer replies to a ticket & ticket’s Status was Resolved, then the systeSummary can the system do this and if it can not how i can handle this caseContent if a customer replies to a ticket & ticket’s Status was Resolved, then need the system… -
Reopen closed SRContent Hi All, is there any possibility to reopen an existing SR if customer has replied to Closed SR? if possible then where we can perform this configuration? ~ Rohit -
How to update the SR record when a customer replies to an email or update on DCSSummary How to update the SR record when a customer replies to an email or update on DCSContent There is not an out of the box way for an SR field or status to get updat… -
How to make SR status to be immediately closed after be resolved status without any diffrence in theContent After the agent has selected the SR status to be resolved need to changed immediately to be closed so how we can handle this or it is not applicable now
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Is Fusion ERP protected by Fusion Cloud Virus Scanner for document uploads?Summary: Doc ID. 2672245.1 indicates that all HCM modules are protected by Fusion Cloud Virus Scanner, is it just HCM or are other areas such as ERP covered by the same … -
How to create alert for Long running ESS job in Oracle FusionI need to create an alert so that system can notify me if an ESS job in running for more than expected hours .. Is there a way to create an alert in Fusion system?
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Can we have multiple records in milestone configuration completion level with OR conditionSummary: We are configuring the milestones , here we defined multiple levels for the SR , but in any case SR can be set to resolve so that time milestone should set as c…
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Tagging service requestsContent Hi, I want to create a tag and associate to one service request. I have exposed the "tag" field inside the details page layout. But when I tried to create a tag … -
Generative AI - Knowledge ArticleAI in CX B2B Service. We have a requirement to show AI features in CX B2B Knowledge Article. When we attach knowledge article in Service Request, AI creates response dra…
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Is it possible to change the default filter values selected for SR in Accounts details page layout?Summary: We are looking to show all the SRs for Accounts (open and closed) by default in Service Requests tab of Account. At present by default Open SRs are shown and th…