Recommendations to manage interfering life events during Benefit Open Enrollments — Cloud Customer Connect
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Recommendations to manage interfering life events during Benefit Open Enrollments

Summary: If Life Events like Marriage, Child Birth occur during Benefit Open Enrollment Window, the this backs out the existing life event. This causes conflict in system. We need a solution to first process the specific life event window (usually Marriage and Child Birth rates are effective 1st of next month). After this life event then Open Enrollment Window to resume window for such employees when next year's elections can be made same as the rest of the population.


Content (please ensure you mask any confidential information): At present, data changes from such life events like marriage and child birth are removed during the entire benefit open enrollment window. Any such life events need to be reported offline (outside Oracle) to respective benefit team. However this method is not recommended and we want to explore possibility within Oracle to take care of such conflicts.

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