Hire Potential Life event not detected for new hires loaded from HDL — Cloud Customer Connect
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Hire Potential Life event not detected for new hires loaded from HDL

edited Dec 22, 2023 11:04AM in Benefits 11 comments

Hi

We are seeing issue where Hire potential life event is not getting detected when a new Hire is loaded via HDL (bulk/ single EE). However, when we Hire an EE manually from UI, the Life event is getting detected automatically . We are also able to process manually without any issues.

The criteria for the potential life event is straight forward and the EE are matching the criteria.

Criteria-

Active, Switzerland legislation and belongs to a list of user defined criteria(Worker category).


If anyone have come across this type of issue, please help us.

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