Running Prepare Enrollment Batch in Workbook is removing enrollments — Cloud Customer Connect
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Running Prepare Enrollment Batch in Workbook is removing enrollments

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Summary: Running Prepare Enrollment Batch in Workbook is removing enrollments that are not part of the load


Content (please ensure you mask any confidential information): Client has an Unrestricted Program. Plan Types are 401a and 457. Trying to upload rate changes under the 457 only via the spreadsheet loader and it is completely removing the existing enrollments under 401a. When using the same Life Event via the UI, the 401a enrollments are retains properly. The same removal occurs if load is done by HDL that occurs with the spreadsheet loader. Ideally, there is no point in including the same 401a enrollments as there are no changes being made to it. Plus additional rows impact processing time. Is this standard Oracle behavior?

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