Updated Collector Info not flowing to and fro Collection Workbench — Cloud Customer Connect
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Updated Collector Info not flowing to and fro Collection Workbench

in Receivables & Collections 1 comment

Summary:

  1. Updated Collector Info at Customer Account level is not flowing to Collection Workbench.
  2. We did reassignment of collector in "Manage Resource" screen, which is also not flowing to customer Account level

I am running below ESS jobs:

  1. Collections Delinquency Management
  2. Collection Scoring and Strategy Assignment
  3. Update Collection Summary Data
  4. Refresh Receivables Transactions for Customer Account Summaries

Can you please suggest what process I am missing?

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