Unable to view the Benefit plan to enroll,after reporting the life event — Cloud Customer Connect
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Unable to view the Benefit plan to enroll,after reporting the life event

in Benefits 6 comments

Summary:

After reporting a life event, employees are unable to see the plans available for enrollment.

  • On the Life Event page: "Visible on Self-Service" and "Self-Assigned" are enabled.
  • On the Plan Configuration: "Visible on Self-Service" is enabled.
  • On Self-Service Configuration: No date is specified.

As a benefits admin, I can see the plan and enroll employees.


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