ORA-20001: The life event can't be reopened because there's no electable choice — Cloud Customer Connect
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ORA-20001: The life event can't be reopened because there's no electable choice

in Benefits 1 comment

Summary:

The life event is getting evaluated but directly going to processed and closed status. The enrollment window is getting closed and when we try to reopen the window we get the following error:


We have created a formula for the eligibility and attached it at program level. The formula was compiled successfully and the employee is eligible as per formula but we are still facing this issue.

Below is the formula that we used:

 

DEFAULT FOR PER_WORKER_ASSIGNMENT_FULL_PART_TIME IS 'NONE'
DEFAULT FOR PER_ASG_PEOPLE_GROUP_SEGMENT1 IS 'XX'
DEFAULT FOR PER_ASG_FREQUENCY is 'X'

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