Redwood Benefits AI Agent - One Topic Area or Multiple - how did you set up? — Cloud Customer Connect
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Redwood Benefits AI Agent - One Topic Area or Multiple - how did you set up?

Summary:

Hi, in setting up and testing our new Benefits AI Agent for Redwood, I uploaded our benefit documents into multiple topic areas.

Medical

Dental and Vision

Life, Voluntary, Other Benefits

With our testing, there are additional documents we want to add and I added another topic area. However, we notice if you don't select the appropriate Topic Area before asking your question you don't get the information or a complete answer.

As this will be our first Oracle AI Agent we are introducing, we want to ensure it provides thorough and accurate information so it is a positive experience and lead to possible other Oracle AI Agents in different modules.

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