Trigger Loss of Eligibility LE on the actual Dependent Age Out Date — Cloud Customer Connect
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Trigger Loss of Eligibility LE on the actual Dependent Age Out Date

Hi Experts,

We're using the "Revaluate Designee Eligibility" batch process, which triggers the Loss of Eligibility Life Event for the employee as of the date the dependent is aging out.

The above is working fine, however, we wanted to understand as of which date the Loss of Eligibility will be added if in Production, the system is down for maintenance on the day the dependent ages out and the batch process runs the next day.

Example:

[Child Ages out when they're 26 years]

DOB of Child: 7/25/1999

The scheduled batch process didn't run as of 7/25/2025 due to system maintenance/other reasons.

The scheduled batch process runs next day, 7/26/2025 —> Currently, we see this process adds the Life Event as of 7/26/2025 and drops the dependent as of 7/26/2025.

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