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Unable to Remove Old Payment Method

in OCI - General

Unable to Remove Old Payment Method, Support Unresponsive (SR 4-0000908786)

Hello,

I am facing a serious issue with managing my payment methods and I am hoping someone from the community or Oracle team can provide assistance, as official support has been unhelpful.

My goal is simple: to remove an old, non-primary credit card from my Pay-as-you-go account.

Here is the timeline of my support ticket (SR 4-0000908786):

  1. I added a new Visa card and successfully set it as the primary payment method.
  2. The user interface does not provide any button or option to delete the old Mastercard.
  3. I created support request SR 4-0000908786.
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