Is anyone having to approve Pending Actions twice?

Summary:

We are running into a situation where we click to approve a pending action, and we have to complete this action twice. We enter the received date, the document is uploaded, or we upload it for the employee and select approved. Click Save and then the pending action remains. The document approval clears but we have to go in again and mark the received date a second time in order to completely clear the pending action so it appears as Complete. The only way to clear it is to enter the received date again, but that