Why would the benefit coverage amount and rate drop from a plan?
Summary:
Our Benefits team discovered that during Open Enrollment, the benefit coverage amount and rate were dropped from an employees plan even though they were previously enrolled and had no changes. Typically, the Plan and the Option rolls over if there are no changes even if the employee does not go into benefits self service and go through enrollment. This is only happening to a few people so I am not sure what could be going on. Any advice on what could be causing this?
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