Configuration and Administration
Discussion List
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Configure Time Remaining fieldSummary Where do i configure time remaining field?Content Hello all. Does anyone know where do i configure the Field TimeRemaining when open an SR. I need itr to be defa… -
Service Request Email different from User emailContent Hello Experts. The Emaul from an Agent is somehow different from all the other instances in the application. I've looked in manage users, person management, secu…Pedro Teixeira 42 views 8 comments 0 points Most recent by User_2025-01-31-00-25-12-234 Fusion Service
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Agent sees only SRs designed to him/her.Summary Can the Agent see only SRs designed to him/her?Content Hello experts. We are trying to use the queues to direct to specific agents. Still we'd like to the agents…Pedro Teixeira 55 views 3 comments 0 points Most recent by Priscila Terazawa - Support-Oracle Fusion Service
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Returning null value while calling GET restAPI through groovyContent Hi Team, I want to consume a rest API (GET method) through groovy script. For that I have registered the below API in webservices section and invoking through gr… -
Make the SR's Priority with the incoming email addressContent Hi Team, We have multiple incoming email address like domain1@sample.com , domain2@sample.com and if any customer dropping an email to domain1@sample.com an SR w…
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Unable to See Custom Object in the Navigator/Springboard within sandboxContent Hi Team, I have created a custom object and enabled the security options. Then I want to expose that object into navigator/Home page through structure. But it is…
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Image on EmailSummary Add image file on email templateContent Hello guys. I need to create an Email tempate for Help Desk. And I have the images in png files only. How can I upload th…
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RESCHEDULED: - Sales – CX B2B Service 20D-21A Updates, 2 November 2020, 9 a.m PT - Submit questionsContent Due to unforeseen technical issues, this topic has been rescheduled. An announcement with the new date will follow shortly. Apologies on the inconvenience.User_2025-02-03-20-43-48-697 28 views 2 comments 1 point Most recent by Sona Srinivasan-Oracle Fusion Service -
Knowledge Page CustomizationSummary How can I customize Layout Page?Content Hello all I'm having a problem with knowledge. Where Create button is not appearing to a user that has the approppriate R…
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B2B Intelligent Advisor Connector - Custom Revenue Line FieldsSummary Custom Revenue Line Fields not available for input or output mapping using Intelligent Advisor ConnectorContent We are using the latest version of the Intelligen…
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Associate multiple Sales Accounts to a Service RequestSummary The goal is to be able to associate mutiple accounts to one service requestContent As designed, the Service Request has a 1:M relationship with the Account objec… -
Best practice to create a custom roleContent Hi, I had 2 queues as Q1, Q2 and I want to add one button in the SR details page layout which should be visible only for Q2. For that I have created a new role w…
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How to store Opportunity record in service requests sub-tab ?Content Hi Team, I am having a button as "Create opportunity" which will create a record into opportunity object and a subtab as "Opportunities" in service request layou…
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Organization Hierarchy in B2B serviceSummary Benefit of having organization hierarchy in B2B serviceContent It seems like unlike Sales, in B2B service, Service request details are accessible to everyone who…
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Milestones not Applied to SR and time remaining and due date not updatedSummary Milestones not Applied to SR -
Action Plan AutomationContent Dears, I need to start the action plan automatically after I click Save And Continue in the service request.. how can I do this? Version 20C (11.13.20.07.0) -
Setting milestone through data uploadContent Hi Team, I have uploaded some service requests through import management and verified that the milestone is not set even after clicked the "update service reques…
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Clarification on OOTB reports are available in service?Content Hi Team, In Service, Is the below reports are available in OOTB or have to create custom reports? I don't find any in BI analysis. 1. Average speed of response t…
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Impact on standard category field in service request objectContent Hi Team, I want to know that which is the best way to maintain SR types either using the standard category or by creating a custom field. Because now I'm using s…
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How to include SR object fields into Milestone object in Email templates?Content Hi Team, I have created an email template for SR escalation which will be trigger through Object workflow on Milestone object. In that template doesn't have Serv…
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FAQ notification and approval to usersContent Hi Team, When a new FAQ is created, can we able to send notifications to all business user? I have seen a profile option "CSO_NOTIFICATIONS_PUBLISH" which will s…
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Set Up Service Request Visibility for the users business unit onlySummary we want to do the set up of the SR based on the user Business unitContent we want to do the set up of the SR based on the user Business unit, at the moment oracl… -
How to display values in DCL field based on Account and PrimarycontactIdContent Hi Team, I want to put filter in DCL field and the values should change dynamically based on Account and PrimarycontactId.But it is not working properly and belo…
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Adding Knowledge LocalesContent Is it possible to add new knowledge locales? We are going live in the Philippines and we don't have that as an option. Version 20CUser_2025-01-31-00-25-12-234 31 views 8 comments 2 points Most recent by User_2025-01-31-00-25-12-234 Fusion Service
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PUDS configured correctly?Summary How do I know if PUDS has been configured correctlyContent I've gone through the PUDS configuration several times. I approved a self-service user today and recei…Craig Daniels 63 views 3 comments 0 points Most recent by Priscila Terazawa - Support-Oracle Fusion Service -
Bell notifications is not triggered automaticallySummary Bell notifications is not triggered automatically when a new SR gets assigned to an agentContent Hi Team, When an SR is assigned to the available agent in the OE…
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Read-Only field for all users except system userSummary How do I make a a field read-only for all users except the system user.Content I have a Groovy script writing data the PartyNumber field to the AccountKey_c fiel…
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Ability to Change Default Searches for All Users - HR Help DeskContent Hi all, Is there a way add default searches for all users? I'm able to create my own searches, but I would like to push out searches to all users in HR Help Desk…User_2025-01-31-00-25-12-234 44 views 6 comments 1 point Most recent by Dinesh Sahu-172225 Fusion Service
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session time out after 30 minsSummary When a customer is updating the incident and before clicking update button, he doesn't do anything for next 30 mins . After 30 mins he clicks on update then mess… -
How to invoke url through groovy scriptContent Hi All, Can anyone aware of how to invoke a url directly into the groovy script? I have tried using the below post but it is throwing exception that "calling the…