Configuration and Administration
Discussion List
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java.lang.NullPointerException error while importing data into a custom objectSummary java.lang.NullPointerException error while importing data into a custom objectContent Hi Experts, I am importing data in custom object created in B2B Service. Th…Jitendra Singh-Oracle 33 views 2 comments 0 points Most recent by Jitendra Singh-Oracle Fusion Service -
Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand, 9 February 20Content Submit your questions for the Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand session to have them answered during the live… -
Date field comparisonContent Hi Team, I have 2 custom date fields named as firstPPMdate_c and Enddate_c. While saving the record with value, the firstPPMdate_c should be earlier or equal to … -
How to split time from date?Content Hi Team, I want to fetch the time from creationdate of SR. Creationdate is a datetime type. Below is the example Creationdate : 2020-12-21 10:04:28.0 I want 10:0…
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How to keep the attachments in the email templateContent Our customer is expecting that the attachment files which is available in the object level it should be attached with the workflow email. Please give me some sug… -
How to retrieve child object values using SOAP service through groovy?Content Hi Team, I am trying to retrieve a value from contract child object using SOAP service in servicerequest object.Below is the format I have used to give parameter…
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Send Auto Response based on dynamic criteriasContent Hi Community Members, We are looking for a solution to send customized auto response when customer creates SR using email and it gets assigned to specific queue.… -
Page Composer: Align text to the right with Expression BuilderContent Hi all, we have customized our "Request Learning"-page and beside others we have added a link. Now we have the requirement, that the text of the link should be d…User_2025-02-07-08-20-40-999 50 views 1 comment 0 points Most recent by Priyank Jain-Oracle Fusion Service -
Configure Time Remaining fieldSummary Where do i configure time remaining field?Content Hello all. Does anyone know where do i configure the Field TimeRemaining when open an SR. I need itr to be defa… -
Service Request Email different from User emailContent Hello Experts. The Emaul from an Agent is somehow different from all the other instances in the application. I've looked in manage users, person management, secu…Pedro Teixeira 42 views 8 comments 0 points Most recent by User_2025-01-31-00-25-12-234 Fusion Service
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Agent sees only SRs designed to him/her.Summary Can the Agent see only SRs designed to him/her?Content Hello experts. We are trying to use the queues to direct to specific agents. Still we'd like to the agents…Pedro Teixeira 54 views 3 comments 0 points Most recent by Priscila Terazawa - Support-Oracle Fusion Service
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Returning null value while calling GET restAPI through groovyContent Hi Team, I want to consume a rest API (GET method) through groovy script. For that I have registered the below API in webservices section and invoking through gr…
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Make the SR's Priority with the incoming email addressContent Hi Team, We have multiple incoming email address like domain1@sample.com , domain2@sample.com and if any customer dropping an email to domain1@sample.com an SR w…
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Unable to See Custom Object in the Navigator/Springboard within sandboxContent Hi Team, I have created a custom object and enabled the security options. Then I want to expose that object into navigator/Home page through structure. But it is…
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Image on EmailSummary Add image file on email templateContent Hello guys. I need to create an Email tempate for Help Desk. And I have the images in png files only. How can I upload th…
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RESCHEDULED: - Sales – CX B2B Service 20D-21A Updates, 2 November 2020, 9 a.m PT - Submit questionsContent Due to unforeseen technical issues, this topic has been rescheduled. An announcement with the new date will follow shortly. Apologies on the inconvenience.User_2025-02-03-20-43-48-697 27 views 2 comments 1 point Most recent by Sona Srinivasan-Oracle Fusion Service
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Knowledge Page CustomizationSummary How can I customize Layout Page?Content Hello all I'm having a problem with knowledge. Where Create button is not appearing to a user that has the approppriate R…
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B2B Intelligent Advisor Connector - Custom Revenue Line FieldsSummary Custom Revenue Line Fields not available for input or output mapping using Intelligent Advisor ConnectorContent We are using the latest version of the Intelligen…
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Associate multiple Sales Accounts to a Service RequestSummary The goal is to be able to associate mutiple accounts to one service requestContent As designed, the Service Request has a 1:M relationship with the Account objec…
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Best practice to create a custom roleContent Hi, I had 2 queues as Q1, Q2 and I want to add one button in the SR details page layout which should be visible only for Q2. For that I have created a new role w…
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How to store Opportunity record in service requests sub-tab ?Content Hi Team, I am having a button as "Create opportunity" which will create a record into opportunity object and a subtab as "Opportunities" in service request layou…
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Organization Hierarchy in B2B serviceSummary Benefit of having organization hierarchy in B2B serviceContent It seems like unlike Sales, in B2B service, Service request details are accessible to everyone who…
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Milestones not Applied to SR and time remaining and due date not updatedSummary Milestones not Applied to SR -
Action Plan AutomationContent Dears, I need to start the action plan automatically after I click Save And Continue in the service request.. how can I do this? Version 20C (11.13.20.07.0) -
Setting milestone through data uploadContent Hi Team, I have uploaded some service requests through import management and verified that the milestone is not set even after clicked the "update service reques…
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Clarification on OOTB reports are available in service?Content Hi Team, In Service, Is the below reports are available in OOTB or have to create custom reports? I don't find any in BI analysis. 1. Average speed of response t…
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Impact on standard category field in service request objectContent Hi Team, I want to know that which is the best way to maintain SR types either using the standard category or by creating a custom field. Because now I'm using s…
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How to include SR object fields into Milestone object in Email templates?Content Hi Team, I have created an email template for SR escalation which will be trigger through Object workflow on Milestone object. In that template doesn't have Serv…
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FAQ notification and approval to usersContent Hi Team, When a new FAQ is created, can we able to send notifications to all business user? I have seen a profile option "CSO_NOTIFICATIONS_PUBLISH" which will s…
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Set Up Service Request Visibility for the users business unit onlySummary we want to do the set up of the SR based on the user Business unitContent we want to do the set up of the SR based on the user Business unit, at the moment oracl…