Configuration and Administration
Discussion List
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How to display values in DCL field based on Account and PrimarycontactIdContent Hi Team, I want to put filter in DCL field and the values should change dynamically based on Account and PrimarycontactId.But it is not working properly and belo… -
Adding Knowledge LocalesContent Is it possible to add new knowledge locales? We are going live in the Philippines and we don't have that as an option. Version 20CUser_2025-01-31-00-25-12-234 30 views 8 comments 2 points Most recent by User_2025-01-31-00-25-12-234 Fusion Service -
PUDS configured correctly?Summary How do I know if PUDS has been configured correctlyContent I've gone through the PUDS configuration several times. I approved a self-service user today and recei…Craig Daniels 61 views 3 comments 0 points Most recent by Priscila Terazawa - Support-Oracle Fusion Service -
Bell notifications is not triggered automaticallySummary Bell notifications is not triggered automatically when a new SR gets assigned to an agentContent Hi Team, When an SR is assigned to the available agent in the OE…
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Read-Only field for all users except system userSummary How do I make a a field read-only for all users except the system user.Content I have a Groovy script writing data the PartyNumber field to the AccountKey_c fiel… -
Ability to Change Default Searches for All Users - HR Help DeskContent Hi all, Is there a way add default searches for all users? I'm able to create my own searches, but I would like to push out searches to all users in HR Help Desk…User_2025-01-31-00-25-12-234 47 views 6 comments 1 point Most recent by Dinesh Sahu-172225 Fusion Service
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session time out after 30 minsSummary When a customer is updating the incident and before clicking update button, he doesn't do anything for next 30 mins . After 30 mins he clicks on update then mess… -
How to invoke url through groovy scriptContent Hi All, Can anyone aware of how to invoke a url directly into the groovy script? I have tried using the below post but it is throwing exception that "calling the…
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Update all answer articles using script at same time,Summary I wanted to update all the articles using a custom script but it's not able to process more than 200 records.Content I am trying to update all the articles using…
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How to have a action link to SR open as a new tab within SR viewContent I have a requirement to have action link open as a new tab within the SR view in Engagement Cloud (not as a new tab on the browser). Please suggest the deep link… -
DevOps for Oracle Service CloudSummary Looking for info to enable DevOps for Oracle Service CloudContent Hi, I am reaching out to the community to check if anyone had implemented DevOps for Oracle Ser…Ravi Sankar Kodamarti 40 views 0 comments 0 points Most recent by Ravi Sankar Kodamarti Fusion Service
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Resource's Not SyncingContent We are seeing that our Resources are not syncing correctly and therefore cannot be search for in HRHD when assigning tickets. I've ran the below processes and th…User_2025-01-31-00-25-12-234 57 views 14 comments 1 point Most recent by User_2025-01-31-00-25-12-234 Fusion Service
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Workspace and Adaptive SearchSummary Workspace and Adaptive SearchContent Hi, I have some queries 1.Is there any license required for enabling Workspace and Adaptive search or is it free of cost ? 2…Prudhvi Varma 43 views 1 comment 1 point Most recent by Syed Misbauddin-Support-Oracle Fusion Service
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401 error while trying to Sync users/roles by Modifying the FA in IDCSContent Hi Everyone, Recently we got the hybrid 2.0 IDCS/VBCS stripe and we are trying to set up IDCS as the primary IDP. We went through the mandatory steps given on th… -
How to setup slack channel on Service RequestContent Hi Community Members, Can anyone tell me about how to setup slack channel for Service Request? I have checked setting communication channels chapter in oracle do… -
CTI in Oracle Engagement CloudSummary CTI Adapter compatibility with Telephony Service ProviderContent Hi All, Good Afternoon. Today, most of our customers are looking for a common feature in CRM, wh… -
How can I check if an outbound email sent to a customer bouncedSummary How can I check if an outbound email sent to a customer bounced and what is the reasonContent I am looking for a way to check if the outbound emails sent by Enga… -
How to default Create Service Request in Engagement Service?Summary Need to configure Create Service Request as default when Contact Number does not match in ContactsContent Requirement: When a call is accepted, Engagement Cloud …
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Introducing Hosted Named Users Metrics for Fusion CRM Cloud ServiceSummary Introducing Hosted Named User Metrics for Many Fusion CRM Cloud Service Part NumbersContent ANNOUNCEMENT: Introducing Hosted Named User Metrics for Many Fusion C…
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Detect duplicate service request from customersContent Hi, Is there any way to detect dulplicate SRs from customer in oracle engagement cloud? I have found similar SRs under Knowledge section in service request page.…
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Survey / Feedback on Incident ClousureSummary Survey / FeedbackContent Hi team, How to configure a survey and attach the same along with the incident closure mail so as to understand the customer sentiment o…User_2025-01-31-00-30-32-814 49 views 5 comments 3 points Most recent by Karyn Kurland-Oracle Fusion Service
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SR Feedback featureSummary Any ways to request feedback from Customers?Content Do we have any feature to request feedback for SRs we worked with customers? If no, do we have it in near roa… -
Action Plan Stuck in progressContent Dears, Greetings to All,, I`m trying to create an action plan but the issue here that it stucks and doesn`t complete its steps as below. Can anone help, please? … -
Is European Portuguese a supported language in OEC?Summary Is European Portuguese a supported language in OEC?Content I understand it was not and hence in our project we have been using Brazillian Portuguese. But in the …
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Rearrange Actions in Action PlanContent Hello, We've created some action plans, but it seems that the actions are in the wrong order. They have the correct prereqs, but is there a way to rearrange the …
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How we can setup loan for opportunity and if we can do that without using policy automationSummary We want to setup loan for opportunity and if we can do that without using policy automationContent according to this guide we need to access loan and set up so h… -
Capture last response date for service requestContent Hi All, I am looking to build the solution which can capture Last response date when customer responds to SR. I have achieved this by using formula fields but fu…
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How to assign Service Request Queue to Activities Under Service RequestSummary Service Request Queue Assignment to Activity TeamContent We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to …
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How to route SR to queue based on Account object attributesSummary Need to know if it is possible to use other object attribute in SR queue routingContent Currently Engagement Cloud Service allows you to configure queue routing …User_2025-02-03-23-53-11-047 53 views 1 comment 0 points Most recent by Justin Anderson-Oracle Fusion Service
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Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm…