Configuration and Administration
Discussion List
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21D - Streamline B2B Document SharingWe are testing the configuration to enable intelligent matching for new suppliers to trading partners in OBN. Here's a link to the documentation. https://www.oracle.com/… -
Calculate Service Request (SR) Milestone on Date ReportedSummary: Change the calculation of SR Milestone from Creation Date to Date Reported Content (required): The client sometimes receives late notice of an issue and raises … -
PoC for Service EntitlementsSummary: Would like to demo Service Entitlements / Milestones / First Response Metric in a Non-Publishable Sandbox Content (required): I have performed the necessary set…
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Feasibility check of Service Category Name in Search barContent Hi Team, Customer Requirement - Suppose for an SR, third level category is selected and saved the SR. When opening the category field in the SR, is it possible t… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Create Service Request from ChatSummary Interaction & SR CreationContent Business Flow: Customer initiates Chat -> Agent accepts Chat -> Chat Wrap-up -> Interaction Creation on Contact Record -> New Se… -
Assigning to queues based on email header informationSummary How can we assigned SRs to the right queue based on where the email was routed from?Content We have created a few different queues and would like to auto assign …User_2025-02-03-23-53-11-047 59 views 1 comment 1 point Most recent by Jitendra Singh-Oracle Fusion Service -
business rule, set custom fieldSummary options for a yes/no custom fieldContent when i use a (contact) custom field in business rules and i want to assign a value. if using a yes/no custom field the l…User_2025-02-11-12-29-28-935 41 views 1 comment 1 point Most recent by Jitendra Singh-Oracle Fusion Service
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …ViswanathaReddyKetireddy 32 views 4 comments 0 points Most recent by ViswanathaReddyKetireddy Fusion Service
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OTBI Reports getting tagged as CRM instead of HCMContent Hi all, We've noticed that all of the OTBI reports that we have scheduled to go to HR Help Desk are being tagged as CRM instead of HCM, so they are not making it…User_2025-01-31-00-25-12-234 17 views 3 comments 1 point Most recent by Anand DN-Oracle Fusion Service
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Knowledge Locales Article for all usersContent We have articles that are country and locale specific and then ones that need to be globally visible. Trying to determine the best way to do this so that we don'… -
How to make the Severity field to be readonly in layout levelContent Hi Team, I want to make "Severity" field to be readonly for one details page layout out of 5. But the updatable option is non-editable in that layout. So I cant … -
How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all …
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Can we get child record against the selected parent record through API?Content Hi Team, I have 2 FCL field as F1_c and F2_c, in which F2_c having a parent constraint mapping. So If I selected any value from F1_c, then the corresponding mapp…
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First Reponse Milestone Resetting when moving QueuesContent Hello, We've recently moved to category queues for HRHD (old) and have found that when a ticket is moved between queues the First Response Milestone is reset. Th…User_2025-01-31-00-25-12-234 52 views 2 comments 1 point Most recent by ArunKrishna-Support-Oracle Fusion Service
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Assign same login to multiple organization in OCCSummary Login to multiple organization with one usernameContent Is there a way if we assign a user to multiple organization to be able to choose the organization he want… -
How to send email to group members from service requestContent Hi Team, I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in th…
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how to Import LOV into applicationContent Hi, I have to create a field with LOV which having number of lists. Is there any option to import the Lookuptype and Lookup code through file import? If anyon aw…
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Page Composer - All custom CRM job roles are not enlistd while creating sandbox for specific rolesContent Hi All, I want to created sandbox to make page level changes for specific job roles. When I select the layer as Job Role, I don't see all the custom CRM Job Role…Jitendra Singh-Oracle 25 views 3 comments 1 point Most recent by Siraj Syed -Support-Oracle Fusion Service -
Hide objects in workspace for some rolesSummary Hide some objects in workspace for specific rolesContent Hi, Is it possible to hide specific objects in workspace UI for some roles, Those objects should be visi…
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Creating Service request on behalf of multiple users for instance creating a SR on behalf of a teamSummary Looking for a solution to log a Help desk ticket for reporting system downtime or over time missing . Help Desk team should be able to create SR's and tag all af…
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Chat message sent under SR > Messages tab not sent to contactContent I have implemented all the Chat Setup steps on OEC using the Chat Inlay option and the Chat communications and chat assignment rules are working perfectly and th…
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Copy Service Request ActionSummary Copy Service Request ActionContent Hello, Whenever a service request is copied using the copy action then the service request which is getting copied should be s…
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Deeplink is not working as expected through scriptContent Hi Team, I want to create a hyperlink for SR number and store it into a field which will be navigate to particular record.For that I have used standard deep link…
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DCL field error - ORA-01722: invalid numberContent Hi Team, I have a DCL field where I have mapped with custom object and selected a custom field in the List selection display values While testing the field in UI…
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HR Helpdesk ApprovalsContent Hi All, We are implementing HR Helpdesk and we have a requirement of sending the service request for approval. Business Case: Whenever an employee creates a serv… -
How to fetch multiple values through view criteria using groovyContent Hi Team, I want to fetch a field's value through view criteria sript when the condition satisfies. As of now, I can get a single value and below is the example: …
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Ability to choose any status value for the SVC_AUTO_RESOLVED_STATUS_CD profile optionSummary Currently the dropdown has only Resolved as the option. I would like to pick any of the status values that i'd like to use to build the Auto resolved status.Cont…
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How to send Email remainders to users for status change within SLASummary Send remainders using SLAContent Hi All, We have an requirement to send remainder notifications to users for specific users based sla defined, is it possible? Re…
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Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsSummary Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsContent Hi All, From the API documentation, I can see JWT access token authentication is p…