Configuration and Administration
Discussion List
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Does Oracle Fusion Cloud ERP retain the outbound email notification?One of our public sector clients has a requirement to retain all internal/external email notifications going out from the Oracle Fusion Cloud ERP application. (Example: … -
Is it possible to recall the email sent through Object Workflow**This post was created as part of a How to Service Request (SR) Release: 11.13.23.10.0 Summary of the question: Is there a way to have email notification sent from Obje…Bodhisattwa Mukherjee-Oracle 1 view 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Fusion Service
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Import service entitlements rulesHi everyone! I need to import about 300 SLAs to the Service Entitlements Rules. Is there a way to bulk import via import management or API? I'm only able to find API for…Roberta Oliveira 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to hide "about this application" to end usersSummary: Client asked us to hide "about this application" to end users Content (please ensure you mask any confidential information): Client asked us to hide "about this…
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How to control the Sales Order Sequence for the Sales Orders created against Service RequestSummary: We would like to control the Sales Order Sequence against the Orders created against Service Request Content (required): We are trying to control the sequence a…
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24A OTBI Product Enhancement clarificationExactly what object types in OTBI are impacted by this 24A advanced notice. Does impact extend to csv or tab delimited files which are manually generated using rtf templ…
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How to change error into warning symbol in groovy scriptsContent Hi Team, When we put any validations using groovy scripts, we used to pop-up any message through the below syntax. "throw new oracle.jbo.ValidationException("Pop… -
How to auto populate Time Zone filed on Field Service Work Order based on Address postal codeSummary: We need to auto populate time zone value on Field Service Work Order based on the postal code provided within Address. Is this achievable? If yes how can we con… -
How to provide feedback on Oracle B2B -knowledge article ?Summary: How to provide feedback on Oracle B2B -knowledge article ? Content (required): We know that end users can rate the articles. Whether users can submit feedback/r…
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Send emails on SLA Breach without using Service EntitlementsSummary: Content (required): Hi, Our customer hasn't purchased the license for Service Entitlements but they want to implement SLAs -- especially sending out emails when… -
Assign as a resource a non-worker in help deskWe have a non-worker who needs to be assigned as a resource. When assigned, it is not found, only the Employee, Contingent Worker and Partner Contact values are availabl…
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Map Job to a Resource RoleSummary: We want to use the job mapping to Resource role. Is there a profile option or a process to auto assign the Resource Role to the users? Content (required): When … -
In the Absence Entry validation Fast Formula leave deduction is not splitting in different yearsHi experts, Got Stuck in the validation Fast Formula Issue: Leave deduction is not splitting in different years Ideal scenario : (a person cannot take more than 5 days l…
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Can we change lookup for a FCL fieldWe have a requirement to change the lookup values of a field, but as the lookup is common for 3 more fields, we are checking for an option to change the lookup, Do we ha… -
Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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Ability to Filter Emails based on Email being in the cc lineContent Hi all, Our current IT ticket system has the ability to reject emails where the email address in is in the cc line (ie. HR@arcadis.com is in the cc field) and th…User_2025-01-31-00-25-12-234 53 views 3 comments 0 points Most recent by Kerri Belluomini Fusion Service -
How to set up notifications for Service Request when an agent is already assigned to the SRSummary: What we want to know is why the agent assigned to the SR does not receive the bell notifications.
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How can we create the entitlement type?Summary: We want to create a new entitlement type in order to add a new coverage
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How to make Milestones appear in the Service RequestWe want to know why if we have already configured the Milestones they do not appear in the Service Request in the Milestones Details section.SofiaIzlom 93 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to assign agents automatically in Help Desk?We need to know how to automatically assign the corresponding agents of the categories The steps were performed: Create queues for categories (Task - Manage queues for H…
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Series of short enabling videos you ought to bookmark it.Hi 👋, We are working on a series of short enabling videos so you accelerate your curve of learning on how to extend Fusion Service Redwood. I am happy to hear your ideas… -
How to default a field to a value but just for a specific page layoutSummary: We want to default a field value but in specific layout only. for other layouts, this field should be null by default Version (include the version you are using… -
How to create the Note (standard) sub-tab in the service request entity?Summary: Hello, We need to create the Note (standard) sub-tab in the service request entity. But we cannot create the relationship between the two entities. Thanks! Best…
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Custom Object AttachmentsSummary How do you enable attachments for custom objectsContent I'm using Intelligent Advisor to create new records on a custom object. I also need to save file attachme… -
How to restrict the value lists of advanced searches?Summary: How can I restrict the list of available variables for the Business Unit field in the advanced search functionality? Content (required): I am currently implemen…
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SAC for Advance Exchange Depot Repair flowSummary SAC for Advance Exchange Depot Repair flowContent Hello Experts, We have a requirement to design advance exchange flow in depot repair for our customer. Please p… -
How do I store the VBCS url in Page integration??Summary: Hi, We have developed VBCS app and this app is launched using page integration from B2B Service. VBCS url is different for each B2B Service environments. We wan…
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Will there be any cost involved when using VBCS to extend Oracle fusion sales and serviceSummary: We are planning to use VBCS(which comes along with fusion license for DCS) to extend Oracle fusion sales and service. Like to know will there be any cost involv…
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Service Request - Attachment Size LimitSummary Service Request - Attachment Size LimitContent Hi Team, What is the size limit of attachment per incident? Is it similar like service cloud or any difference in …User_2025-01-31-00-30-32-814 100 views 12 comments 3 points Most recent by KMChris-Oracle Fusion Service
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What are the uses of Employee & Resource Roles in OECSummary What are the uses of Employee & Resource Roles in OECContent Hi All, I want to know a good description for roles Employee and Resource What is the purpose of Emp…