Configuration and Administration
Discussion List
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Unable to update item of a specific organization via REST PATCH request.We have items which are currently master controlled and are made available across multiple organizations(Both master and other child orgs). The itemId is same across all… -
Standard Content Type not visible when creating articles in Knowledge using Redwood UISummary: Steps: 1. From the Springboard, select Knowledge > Authoring. 2. Click Create Article. Get No Items to Display. However, when I use Author Classic I can see 4 O…
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Can an action plan be automatically added to the SR ?Summary: Good afternoon, Can an action plan be automatically added to the SR based on the field category name or problem type after the SR is created? My idea is that wh…
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Remove Employee's Copy Help Desk RequestSummary: We have hidden the Copy Help Desk Request action for agents via Application Composer > Smart Actions. However, there is still that same action for employee. We …
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Reopen closed SRContent Hi All, is there any possibility to reopen an existing SR if customer has replied to Closed SR? if possible then where we can perform this configuration? ~ Rohit -
Tagging service requestsContent Hi, I want to create a tag and associate to one service request. I have exposed the "tag" field inside the details page layout. But when I tried to create a tag … -
Custom ESS job reflects in Scheduled Processes only to some users, and not other usersWe have developed a custom ESS job to Delete Draft Invoices and observed that this job reflects in Scheduled Processes only to some users, while few users are not able t…
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Employee is not getting confirmation of submission after submitting a 'Resignation' transaction.Summary: Employee is not receiving confirmation of submission after submitting a 'Resignation' transaction Content (please ensure you mask any confidential information):…
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Enable Prompts in Redwood UIHi All, Do we have any feasibility of adding prompts in Redwood UI just like the ones we have in Classic UI? We have a requirement like whenever an employee is making an…Gadi Chaitanya 33 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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Unable to see Service Request icon on Homepage or Navigator after enabling Service offeringSummary: I have enabled Service Offering. On the homepage or Navigator the Service Request icon is not visible. The structure page shows the EL expression as shown in th…
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:, where I see 2 steps: 1)"Remove Data Security Policies from Users": If the users have be…Domenico Ligato 13 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to show Account level notes on service request pageWe need to display account-level notes on the B2B service request page for the call center team to review the process or information shared by the customer on the accoun… -
Is it possible to automatically identify duplicate cases in Case ManagementSummary: Our client has a requirement where they want their system to be able to easily identify a duplicate case within case management. For example, if there are two c… -
24B Fusion Service Home PageOverview Welcome to the Fusion Service Home Page! This page, which is only available in the Service Console mode, provides Fusion Service Agents with a comprehensive ove… -
Fusion Application - Module ClarificationHi Team, We are working for Mining Customer, We would like to know that Oracle fusion having any Mining, Exploration and Energy & Utilities modules available?
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Employees assigned to a payroll must have a US home address. (HRX-1560309)Summary: The issue can be reproduced at will with the following steps: Payroll Relationship - Add payment details - Save - error I have tried adding a different address,…User_2025-03-07-05-53-27-869 242 views 3 comments 0 points Most recent by Jacqueline Pavao Fusion Service
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How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio… -
How to create new action listSummary: How I can create a new Action Plan Content (please ensure you mask any confidential information): I am adding to Service request an action plan which works fine…
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Best way to restrict user access to environment during P2T refreshSummary: Currently when we are having an environment refreshed, we advise the entire user base the schedule for it and when it should be available. Users still reach out…
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custom layout not visible in-Service Request ObjectHi We have created custom layout for Create/Details page for Service Request Object. After publish, custom layout is not visible only standard layout is visible. Please …Ravikumar S-Oracle 12 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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customized configuration for service logistics and subscriptionHi There, we want cutomized Service request page to display the subscription related to the asset we have choose in service request and also shows the history of subscri… -
How to delete expired SSO certificate?In our single sign on configuration page(Security console), we see two expired identity service provider(certificates) with Enable Flag= Yes, we would like to know how w…
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How to create a web Application through sandboxSummary: how can i create a web application in the below screenshot Content (please ensure you mask any confidential information): Version (include the version you are u…
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How to hide fields from disability info?Dear Oracle community, When adding the disability info to a profile, there is this nasty little field called "disability code" that becomes visible after creating the di…
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'Edit Schedule' option for schedule processes unavailableSummary: We needed to get a list of the scheduled processes that are currently running automatically and cancel some of Content (please ensure you mask any confidential …
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Setting Up Estimate Approval from Customers in Oracle Fusionthe scenario is, the bus arrives at the depot, and ask for a repair, now we need to provide an estimate of the repair and once approve we will create the corresponding w… -
I am not able to edit Organization page in CDM using Page ComposerSummary: I want to edit the Search tab to hide certain fields and make certain mandatory in the Organization page in Customer Data Management. I tried using Page Compose…
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How to access account records via URL in Oracle Sales Cloud?Summary: How to access account records via URL in Oracle Sales Cloud? Content (required): Wants to create a link, the user can access a specific Account record via this …
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In Webservices, how can we integrate with external webservice by passing a dynamic tokenSummary: We have a requirement to send the Opportunity status to an external webservice, but by using a dynamic token which is to be generated from a url everytime. how …