Configuration and Administration
Discussion List
-
getting 401 error while accessing genesys from oracle cxSummary: we are trying to access genesys from oracle cx using bearer token through integration first , using provided id and password from genesys , we are accessing gen… -
How to close the compensation moduleSummary: My client only uses the financial module, but the Compensation Management is not enabled in the process of operation. How can I cancel it? Please tell me the de…
-
What is the category definition limit in Internal Help Desk?Is there a limit to defining categories in the Internal Help Desk? Fusion Service, Customer ExperienceEvelyn Orozco-Oracle 31 views 2 comments 0 points Most recent by Evelyn Orozco-Oracle Fusion Service
-
Case Management - The Case Category displays as an ID number not a descriptionSummary: We are using Case Management for HR Help Desk/Employee relations cases and have utilised the category field to give us granularity of the different categories o…
-
Trigger Email notification when specific category is added in attachmentSummary: Hi, We have added attachment category "Notice of Action" under attachment. Our Use case is : when user add that type of category into the attachment under Case …
-
How to allow particular role only to use Internal Note" and forward options for compose buttonSummary: we want to allow users of particular role only to use Internal Note" and forward options for compose button in message subtab of service request. under compose …Bhagyashri Patwardhan 22 views 3 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
-
Can we define DFF(s) which can store multiple values?We need to define DFFs which can accept multiple values from the user. Is it possible to do so in Oracle fusion?
-
Is it possible to search for a document within a case?Summary: Our client has a requirement where they would like to be able to search for a document within a case so that is easy to retrieve and provide if needed. Does thi… -
Is it possible to rank/order queue resourcesMy client has a scenario where they have multiple resources assigned to a queue and are using automatic assignment via omnichannel. There will be a primary resource that…
-
ways to retrieve service request due date into groovySummary: We have a due date field on service request object , standard field. It is formula field which gets auto updated once the SR is created. is there any way to ret…
-
is it possible to setup the SR owner and still run Queue assignment?Summary: Queue assignment works only if the queue and the "Assign to" are empty. a few customer asked to be able to automatically assign the SR to the creator but still … -
Schedule an Environment Refresh (P2T) on Fusion Cloud (Sales and service)Hi, we have a requirement from our customer and they need to schedule an Enrivonment Refresh (P2T) once every two month. Is this possible to achieve? And in case of yes,…Mariachiara 48 views 3 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
-
Processing Electronic Invoices through CMK (Format - ZugFeRd, XRechnung)Hi Connects, As part of implementation project of 'Processing Electronic Invoices through CMK' functionality for Germany and Malaysia country, we are taking following ap…Jiten Jataniya 162 views 6 comments 1 point Most recent by DeepakJadhav7253 Payables, Payments & Cash Management -
Isolating View Privilege for "Users and Roles" TileHello, I've been testing different Function Security Policies and Data Security Policies combinations to be able to add only view access in the "Users and Roles" tile to…
-
Service Home Page ExtensionSummary: I’m trying to add a metric card to the Service homepage using the sample code attached, but it isn’t working as expected. Could someone please guide me on how t…Prakash Dharamsodh 362 views 19 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service -
Retrieving Schedule Frequency Details for ESS Jobs Scheduled via REST APIAfter scheduling an ESS job using the REST API, we need to obtain the schedule frequency details for that particular job. We can utilize the "Get Job Request Information…
-
how to capture user login and logout detailsSummary: In oracle fusion service how to have audit logs of a user when logged in 2. logged off 3. Time stamps of the above. Who created the user? Content (please ensure…
-
BPM Worklist does not open from Prod or Dev environmentsSummary: When attempting to access the approval workflows in Horizon via Setup & Maintenance> Manage Task Configurations for Human Capital Management, the page keeps spi…Viraj Mapari 97 107 views 3 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
-
How does the BU default for a requisition preparer ?What configurations are required for changing the default BU of a requisitioner in "Edit requisition preferences" of oracle cloud procurement. Currently, there is no sec…Aniket Mate 22 views 1 comment 0 points Most recent by Ifeanyi Katchy-Oracle Self Service Procurement
-
how to populate and update context specific dff value while doing data migration for customerWe have been trying to populate the context specific values in customer site and Customer account level through FBDI but the data we update on the DFF segments does not …RK V 21 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
-
Create a Contact and Account Record When a Case is Created Using Inbound MailSummary: Create a Contact and Account Record When a Case is Created Using Inbound Mail Content (please ensure you mask any confidential information): The requirement is …
-
can you please highlight the role name or privilege namerole name or privilege name that we should assign to the user to update the "Service Request Categories"? like the below image? the user should only be able to update ca…
-
Oracle ADF Desktop Integration Excel Add-in giving error (CMP-1005576)Summary: Issue is that Oracle ADF Desktop Integration Excel Add-in is not working and giving the error "You don't have access to export data. (CMP-1005576)". It was work…
-
How to upload Time card for entire week for multiple users in Oracle Fusion ApplicationI'm able to upload Timecard for one user for one day using this template, "METADATA|TimeRecordGroup|ResourceType|TcStartTime|TcStopTime|GroupType|PersonNumber|Assignment…ChugilC 21 views 4 comments 0 points Most recent by Karyn Kurland-Oracle Payroll and Global Payroll Interface (GPI)
-
Redwood outlook addin - share email layout missing informationHello Team, i'm configuring the new CRM addin for outlook and i have a few iussues - if maybe you can assist - 1. when i open the addin from email - (and i use a contact…
-
Create Customer Statements Error: Identify incorrect email address in customer metadataSummary: Create Customer Statements ends with warning/error. The job log has no information to identify the error - it just shows rows and rows of the same message, as s…
-
Display dashboards in HR Help DeskWe have agents and administrators who receive requests from the HR help desk when they click on the Dashboard icon and this is not the best information, but it has been …
-
Can an alias be added to an email address so users see the alias when responding to notifications?Hi, Can an alias be added to the email address so that when users respond to a notification they see the alias name as opposed to the full email address? Currently when …
-
Can we restrict the visibility to Contacts based on Territory Assignment?Summary: No option to view the associated Territories at the Contact level, unlike Accounts. Content (please ensure you mask any confidential information): We are trying…