Configuration and Administration
Discussion List
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24B Fusion Service Center Extensibility HighlightsWelcome to the 24B Fusion Service Center Extensibility Release Highlight. This document provides an overview of two extensibility features introduced in Oracle Fusion Se… -
Service Address Source - How displays the dataSummary: We are working with Service Center(Next Gen Sales) , In this we are using Service Address Source Field, But the standard field not displaying the Address type i… -
Leveraging Service Console Navigator to Open an App UI in Oracle Fusion ServiceThis article provides a detailed guide on leveraging the Service Console Navigator to open an App UI in Oracle Fusion Service. Key points include: An overview of the Ora…
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Can anyone suggest how to resolve xml schema error while importing clauses?Summary: I am trying to import clauses from one oracle fusion instance to the other. The procedure is as follows, extract clauses from source instance in xml format and …
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Dunning Letter Report that lists out all accounts selected to receive a dunning letterTeam, Business will be using "Customized Staged Dunning Letters": One of our customer requirement is to know if we can customize a report that lists out all accounts sel…Jayaram AnuPriya-Oracle 12 views 3 comments 0 points Most recent by Jayaram AnuPriya-Oracle Receivables & Collections -
Condition the status field according to the category of an SRGood afternoon, I want to find a way to condition the list of selectable SR statuses based on the category of the SR. Example: I have the following statuses configured: …
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How to configure a declined message in live chat?Summary: I want to configure a decline message on the "live chat" feature when there are no agents available to attend the messages, after two agents decline the chat th…User_QMJGQ 21 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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how to hide the mark as complete and delete actions in tasksHi Everyone, In NGS Activitiy screen we are getting Mark as Complete and Delete for Task. we don't want to give those two options available to End Users. How can we hide… -
Where can I see if a miscellaneous transaction was approved or rejected?The initiating user performs a miscellaneous transaction that requires approval. He makes the record and sends it to his approver. How can he pick up or review whether t…María Fernanda Garzón Garzón 41 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Inventory Management
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Datetime conversion into Customer preferred TimezoneThe Datetime field to be converted from System Timezone to the User Preferred Timezone, any information on this would be appreciated Content (required): The Datetime fie…Venkat Mekala 41 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Can we create new column via sandbox to display DFFs/EFFs in the front page?I'm looking to create a new column via the sandbox environment in Oracle Fusion to display Descriptive Flexfields (DFFs) and Extensible Flexfields (EFFs) on the front pa…Omran Zeaiter 73 views 3 comments 1 point Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Contact search using the addressSummary: when I search for a contact using the address, only the primary address appears in the results. How can I include all addresses, including secondary ones, in th…
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need to add the related object custom fieldsSummary: need to add the related object custom fields on the parent object it order to include it as a search criteria Content (please ensure you mask any confidential i…
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Service Infolet doesn't show dataSummary: Hi I am trying to activate the infolets to make use of the analysis of the service team. But I can't find any documentation that allows me to make the settings …Johannys Lozano 31 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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DCS Service : Dropdown LOV Modified in Fusion Service , changes are not showing on DCS PageSummary: On DCS User Page , at create Service request page we have one custom field 'Module' (LOV Type) which is also present in Service Request Fusion Page. I have modi…AMIT KUMAR YADAV 62 views 4 comments 0 points Most recent by AMIT KUMAR YADAV Digital Customer Service
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Service Request Attachment in GroovySummary: Read Service Request Attachment in Groovy and Encode to Base64 Content (please ensure you mask any confidential information): We have image attachment in Servic…
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How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…
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How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
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How could I obtain any metrics from Live chat feature.Summary: I am implementig the new feature "Live chat" for the helpdesk module, I want to kow How could I obtain any metrics from this tool Content (please ensure you mas…
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How to make a custom field searchable on role basisSummary: Requirement is I need to make a field searchable on saved search on job role basis Content (please ensure you mask any confidential information): Version (inclu…
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Is there any way to call global function/Webservice with the Item Actions menu in Oracle cloud PDHIs there any way to call global function/Webservice with the Item Actions menu in Oracle cloud PDHChandralekha 12 views 1 comment 0 points Most recent by Sitanshu-Oracle Product Master Data Management
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Requirement to upload Customer Contacts in BulkHi Team,We have a requirement to upload customer contact in bulk. we tried uploading contact through FBDi file but that is very time consuming & complex process for the …Pratik_Rathod-Oracle 21 views 2 comments 0 points Most recent by Pratik_Rathod-Oracle Fusion Service
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how to show moving notification or simple notification on layoutsSummary: Requirement is whenever I open service request Layout I need to show moving notification in red line. Content (please ensure you mask any confidential informati…
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Restrict DCS User to send email update on RESOLVED status SR and get autopreply notification emailSummary: If SR is in Resolved Status then can we restrict DCS End Users for sending their email reply update to Service Request Area under Messages. Like example - DCS u…
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How to see recently viewed records in service center?Organization: Terex corporation Summary: Users wants to see recently viewed cases in service center. Is there any way we can see these records? Content (please ensure yo…
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Use groovy to pull person number from Affected PartyHi, does anyone know if it's possible to use Groovy to pull employee data from the Affected Party in Help Desk? For example, populate a custom field with the Affected Pa…
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How to use Smart Action to open a dialogOverview This guide provides an overview of how to use Smart Action to open a dialog. The approach described can be utilized to address various use cases, including upda…Edson Junior, Oracle 216 views 2 comments 1 point Most recent by Edson Junior, Oracle Fusion Service