Integration
Discussion List
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How to show Account level notes on service request pageWe need to display account-level notes on the B2B service request page for the call center team to review the process or information shared by the customer on the accoun… -
Is it possible to automatically identify duplicate cases in Case ManagementSummary: Our client has a requirement where they want their system to be able to easily identify a duplicate case within case management. For example, if there are two c… -
Can you integrate other systems with Case Management?Summary: I have a question around if it's possible to integrate other systems with case management? For example, if my client has another intake system and they want to …
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Does Oracle Cloud Case Management have the ability to integrate with Microsoft Teams?Summary: HR Help Desk and Case Management are very similar in terms of configuration and setup so I was curious if the ability to inegrate with Microsoft Teams is availa…
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1Does Computer Telephony Integration (CTI) exist for Case Management?Summary: CTI is available in the classic UI for HR Help Desk and is on the roadmap for Next Gen HelpDesk so I am curious if this capability is possible with the case man…
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Customer wants to select Order Number and Lines when creating Service Request.Summary: Dear team, We have a requirement that the customer wants to select Sales Order Number and Order Lines when creating a Service Request. We are not able to access… -
How to Migrate the Translated Lookup values from one instance to other?Hi Team, We have created the customer lookup which has 2500 records, we translated those values using the translate icon, and after translating the values we can see in … -
Send e-mail to third person via VBCS or OIC.We need to send e-mail to third person via VBCS or OIC (whichever works as per our requirement) and would like to change from address (sender mail address) to our liking…
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IVR recommendation for B2B CTIDoes anyone have any recommendation for which IVR to be used with B2B CTI ? -
Transfer call via fusion CTI MCA Api to outside call centerOnce the call routed to fusion via CTI MCA Api and agent is handling the call, can the agent then transfer the call to another call center outside of fusion?
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Web services Limits in Oracle FusionHi, Anyone knows if exist an information of limits for web services in Oracle cloud fusion, like limit of requests in REST or SOAP web services in oracle documentation? … -
customized configuration for service logistics and subscriptionHi There, we want cutomized Service request page to display the subscription related to the asset we have choose in service request and also shows the history of subscri… -
Rest API to get countrycodeI have a requirement in OIC for fetching Country code based on BusinessUnit and PartysiteID . Do we have any rest Api's available for this Use case?keerthi Prasanna-Oracle 31 views 2 comments 0 points Most recent by keerthi Prasanna-Oracle Fusion Service -
How to integrate third party chat with oracle sales and serviceSummary: When a chat is received in third party chat application we ideally want to Open contact upon contact verification, like OOB live chat work.Also looking for chat…
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Replace Secure 32 with an Oracle solutionCurrently there is the Secure 32 system for printing checks, there is a problem that it is being discontinued, for this is there an Oracle solution to cover the function…FERNANDO RUGEIRO 31 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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In Webservices, how can we integrate with external webservice by passing a dynamic tokenSummary: We have a requirement to send the Opportunity status to an external webservice, but by using a dynamic token which is to be generated from a url everytime. how … -
Sharing View for GroupSummary: i'm trying to share my Views to other Users in the BPM Worklist but in Groups Filter, i'm not able to find any relevant group or role to share with, the custom …Hussain Ghuloum 31 views 1 comment 0 points Most recent by Wendy Horowitz-Oracle Fusion Applications Administration -
If a User schedules a process in Paas, can I see it with another User in Saas?I have a requirement that an administrator user schedules a process in Paas, but other Users need to see it in Saas, is it possible? which role or privilege Do I need?
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How to implement CTI integration module for FusionService with GenesysCloud?**This post was created as part of a How to Service Request (SR) Release: 11.13.23.07.0 Summary of the question: Customer wants to know How to implement CTI integration …Bodhisattwa Mukherjee-Oracle 31 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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for performing netting process in intercompany transactions what roles are requiredfor performing netting process in intercompany transactions what roles are requiredEleti Mahender 11 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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Can we access custom object in order mangement extension using public view objectsSummary: We have a requirement to access custom object data in order management screen using pvo. Content (please ensure you mask any confidential information): Version …
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what privilege is required for below requirementswhat privilege is required for below requirementsEleti Mahender 11 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to sync Service Part Detail DFF to Sales Order in OM?Summary: We have a requirement to create DFF to capture PO Number at Part Detail level and sync that value to a standard field PO Number in SO header. Can someone direct…Abhishek Nirgudkar 22 views 1 comment 0 points Most recent by Raymond Li-Support-Oracle Fusion Service -
Unapplication web sevice for Standard Credit Memo against a AR InvoiceSummary: We are facing issue while performing unapplication of a standard credit Transaction using 'CreditMemoService?WSDL' service. Error:- You can't unapply a standard…
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Bill to and return from customers are different in Part Detail screen for creating RMASummary: We are having requirement where return and bill to customers are different in Part Detail screen when we create line items for RMA. But when RMA gets created at…Abhishek Nirgudkar 11 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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UCM utility for IntegrationsSummary: License requirements for using UCM utility for developing Integrations with Oracle Cloud UCM Content (please ensure you mask any confidential information): We h…Ankit.Mahajan 21 views 3 comments 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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is it possible to change the domain URL in Fusion For OICSummary: we were trying to call the Oracle Process Cloud service my tasks page in the Dev 9 fusion through sandbox when we are invoking that URL by default its invoking …
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Oracle Case Management and HR Help DeskSummary: Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk? Content (required): Could anyone please share more d…
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24A Fusion Service Extensibility FeaturesOverview This post discusses the Fusion Service Center Extensibility 24A release highlights, including the ability to create new pages using Service Request Edit Field F… -
How UI Events Framework supports in the new Service Contact PageIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how UI Events Framework supports in the new Service Contact Page. For mo…