Service Request Management
Discussion List
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A valid default service request status hasn't been defined. Ask your service administrator to set itSummary SR can not be created when using sandbox -
Ability to copy custom fields when using the 'copy' action on an SR to duplicate fields.Summary: Currently, if custom fields are present within the details of an SR, when selecting the copy action only standard fields are copied. Is there any customization … -
Object Level Trigger works in Classis UI but not in RedwoodSummary: Hi All, I wrote one before update trigger in activity object and it is working as expected in Service Classic UI but it is not working in Service Redwood. Per R… -
Redwood : Smart Actions based on Object FunctionsSummary: Creation of SR Smart Actions based on Object Functions does not have option 'Object function returns a URL' and 'Browser Window Target' Content (please ensure y…Ashley Burton Pink 53 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Where to configure SLA in Oracle Services CloudWe want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defining a co…Muhammad Yahya 45 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
SR creation for End-customer in case they bought the product from DealerSummary: Creating a Service Request against the end-customer which was originally sold to them by Dealer. Failed to find Installed base Asset under end-customer account …Bhargav Nandanwar - Trinamix 31 views 2 comments 0 points Most recent by Bhargav Nandanwar - Trinamix Fusion Service
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Availability Exceptions Oracle Fusion REST APISummary: Hi, We have a requirement for implementing a custom functionalility on Service Request Edit page in Redwood UI for which we need to access the Availability Exce…
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How to Enable Team Panel on Service Request Details Layout?Summary: Hi, We are trying to enable a 'Team' panel on SR object detail layout in Next Gen UI. There is no Team Panel available in standard Panel container in the defaul… -
What is service profiles? How to implement and use in CX?Please provide some documentation related to service profiles
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Add styling (Increase the label width & make the label bold) to the field groups in Redwood UISummary: We have a requirement to add styling to a field group. For Instance, we have the below field group & we need to make the Label of the field group as bold & incr…
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24D Fusion Service Extensibility Features Highlight | Be release readyGet release-ready and check out the exciting extensibility features coming in 24D. CX Service Actions are being introduced to simplify the Admin experience, along with t… -
View the service requests in Redwood UI which got closed by Auto closed jobSummary: Our requirement is we need to show closed Service requests that got closed by the Auto-Close Service Requests job Content (please ensure you mask any confidenti…
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Change Contact-Layout that is used when Contacts are created by Service Requestswhen a contact is created via a service request that is created using the E-Mail integration this contact is created using the standard layout. We however use custom lay…
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What is service profiles? How to use and create in CX?Summary: Hello Can any one explain about the service profiles object usage and How to create the service profiles in CX? Currently create option is not available for ser…Venkat Malepati 46 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Fusion Service -
I have requirement where i need to copy the details of the existing SR to a new one save of first SRSummary: We have a use case where I need to create a new SR based on the existing SR. Say when a ticket with a specific category is solved then a copy SR needs to be aut…
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How to change email notification system email ID to a personal outbound email id?Summary: Currently, when email notifications are triggered from the fusion service to a customer, the email address is of the system. I want to modify that email address…Saumya Vyas 14 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Create Sub tab related SR for Service RequestSummary: Hi All, I need to implement a related SR subtab for Service Request, where user can create SR with a button. Can you pls let me know if I can use existing OOTB …Anjanah Ganapathy G S S 22 views 1 comment 1 point Most recent by Edson Junior, Oracle Fusion Service
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Oracle Fusion Service 24C Extensibility Features Highlight | Be Release ReadyWelcome to the 24C Fusion Service Center Extensibility Release Highlight. This document provides an overview of the features introduced in Oracle Fusion Service's 24C re…
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Redwood:Is there any way to add new custom source to service address source on work order objectRequirement is to add one more new LOV for custom source to service address source field on work order object and based on LOV value we have to update service address. I…
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Custom Smart Action for Activities is not available in Next Gen Service LayoutsSummary: Summary: Hi, I have created a custom smart action for object function called 'Create Lead' for both Sales and Service applications. I am able to access the smar…
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set up visibility for queue based on business unitContent We want to modify the arrival page of the queue management for managers, the idea is that they can only see the queues that are related to their own business uni…XUM TECHNOLOGIES 72 views 5 comments 2 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Setting multiple email channels for multiple Business UnitsSummary: We need to set up email channels for multiple business units, each representing different companies. Example : Business unit one : Vision insurance Company Busi…Pearl Akondor 33 views 4 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
How to create B2B SR through Inbound Email?Summary: Hello Experts, can anyone share setup document to crate B2B Service Request with Inbound email? Content (required): We are planning to utilize Service Request m…Umer Khitab 81 views 10 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Dynamic where clause in Value set based on form value in Oracle Service ModuleSummary: Dynamic where clause in Value set based on form value in Oracle Service Module We have requirement to create Table type value set where using Dynamic where clau…
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Dynamic Table type Value sets referring Where Clause Form DataSummary: How to create Table type Value set Dynamically, in the Where Clause refer Form Data. Example: in Service Request Module, we have to Create LOV based on Table ty…
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Approval from Email triggered from Object workflowSummary: We have a custom approval flow in Service Request object , and when the Service request is submitted (Custom button click), it will change the value of custom s…Jaison Joseph-Oracle 22 views 2 comments 0 points Most recent by Jaison Joseph-Oracle Fusion Service
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Retrieve customers and their sites from AR to salesSummary: Retrieve customers and their sites from AR to sales to be able to see all the contacts related to each site Content (please ensure you mask any confidential inf… -
24B Fusion Service Center Extensibility HighlightsWelcome to the 24B Fusion Service Center Extensibility Release Highlight. This document provides an overview of two extensibility features introduced in Oracle Fusion Se…
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Service Address Source - How displays the dataSummary: We are working with Service Center(Next Gen Sales) , In this we are using Service Address Source Field, But the standard field not displaying the Address type i…