Setup and Configuration
Discussion List
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Oracle Engagement Cloud: Chat capabilitiesSummary Chat functionality outside DCSContent Hi Members, I am trying to setup a Chat channel in DCS. My question is can we expose chat functionality outside DCS? I sear… -
Customer Data ManagementSummary OSC license automatically provides "Loqate" address data integration via scheduled process?Content Hi, OSC license automatically provides "Loqate" address data i… -
Round robin queue SR is not assigning to logged out usersSummary Round robin queue SR is assigning for logged in users correctly but it is not working for logged out usersContent Hi, As of now Round robin queue SR is assigning…User_2025-02-05-07-27-18-901 58 views 4 comments 1 point Most recent by Justin Anderson-Oracle Fusion Service
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Partner CTI serviceContent Is there any detailed way on how to enable partner CTI service, as I am having issues getting the media toolbar to be visible thanksUser_2025-02-05-05-20-30-025 40 views 1 comment 1 point Most recent by Karyn Kurland-Oracle Fusion Service
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Reassign service requestSummary service request to be routed to the initial ownerContent Hi Team, I would like to reassign a service request to the initial owner who assigned to a particular gr… -
New SLA assignmentSummary New SLA assignment for different Project createdContent Hi Team, We came across a requirement where each customer can have new SLA and its milestone to achieve. … -
Unable to delete drop down value in service request objectSummary Unable to delete category drop down field value in service request objectContent Hi Team, I have list of values in service request category standard field and to…
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How to see error in Action plan - SR creation?Summary Error while creating SR using Action plansContent I have an action plan to create SRs, when I initiate the Action plan I get the error as attached. Hence wanted … -
Importing Service Categories for multiple languageSummary Importing Service Categories for multiple languageContent We understand Service categories support Translations from recent release. We would like to know, wheth…
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Imported Custom Status is not displaying in SRContent Hi, I'm trying to import different Custom Lookups for SR object (ex: Custom Severities, Custom Sources, Custom Status., etc) in which other lookups are being sho… -
Configure the Prefix and Radix for Service RequestsContent Hi, I tried to create unique sequence for the SR as per the document. https://docs.oracle.com/en/cloud/saas/engagement/19a/faiec/using-profile-options-lookups-an…Mohana Gopal S-Oracle 41 views 8 comments 2 points Most recent by Mohana Gopal S-Oracle Fusion Service -
Work Order Creation - OFSCSummary Work Order CreationContent Hello Team, Need your support for creating the WO from EC. I need to know whether it is a point to point integration or via ICS. Was g… -
CTI in engagement cloud - ServiceSummary CTI in engagement cloud - ServiceContent Hi Team, Is there any done CTI functionality integration in engagement cloud? If yes, kindly share your experience and d…User_2025-01-31-00-30-32-814 70 views 1 comment 2 points Most recent by Melinda Uhland-Oracle Fusion Service
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My Services Users vs Service Console Users in CRM InstanceSummary Difference between My Service Users and Service Console UsersContent Hi Experts, I have two questions on this topic 1) What is the difference between user provis…
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Object Name for Scheduled processContent Hi All, I am looking for object name for service request inside scheduled processes. I am calling one object function using Schedule Custom Groovy Object Functio… -
Unable to edit field from Service Request contact relationshipSummary Unable to edit field from Service Request contact relationshipContent Objective: While adding contacts to a service request, we have to specify what role that co…
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Way to modify IB email processingSummary Is there a way to control the IB email processing?Content Objective: To get the attachments from email, invoke a DMS API and then attach it on the SR of type 'UR…
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CX – Unlock the power of your contact center with Virtual Assistant, 31 January 2019, 9.am.PT - SubmContent Submit your questions for the CX – Unlock the power of your contact center with Virtual Assistant session to have them answered during the live event. Post your … -
Trigger the workflowContent Hi All, is it possible to trigger the workflow for service request when request is getting updated by FUSION_APPS_CRM_ESS_APPID ? Regards, Rohit
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Ability to have unique sequence number for specific type of recordsSummary To have unique sequence numbers for records with specific typeContent Requirement: For SRs of type 'X' we have to have continuous numbers (unique sequences) for …
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Recommended Performance Testing Tool for Service CloudSummary Recommended Performance Testing Tool for Service Cloud AD and PortalContent We will be doing the Oracle Service Cloud transformation project with call center in …
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How to create Stand alone Address in OEC ?Summary To create addresses that are stand alone ie not related to any account or contactContent Dear Team, Could you clarify the following? I understand by data model F…
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Activities not appearing in Interaction historySummary Task of type 'Call' not appearing in Interaction historyContent Dear Team, I would like to understand more about this interaction history tab. as I understand it…
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Purpose of "SVC_INTERACTION_ENABLED_OBJECTS" profile optionSummary What is the use of "SVC_INTERACTION_ENABLED_OBJECTS" profile optionContent The description says " Comma-separated list of business objects that automatically cre…
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Engagement Cloud Selling ProcessSummary Integration with third party websitesContent Hello Team, Would like to take your help to confirm can we integrate the OPTY page via third party websites to sell …
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Engagement Cloud High level flowSummary Integration flow of ECContent Hello Team, Can you please share the high level integration flow for engagement cloud. As it is integrated with Sales, field servic…
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Exciting new feature for better Data security managementSummary Rel18 comes up with exciting feature for better Data Security managementContent Intuitive and Simple ui to view and control data security policies. Earlier we ha…
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Knowledge Management Readiness Training for Update 18BSummary Watch the latest Knowledge Management readiness training for Update 18BContent Want to watch the latest Knowledge Management readiness training for Update 18B? Y…Alison McClure-Oracle 45 views 2 comments 6 points Most recent by Alison McClure-Oracle Fusion Service -
Work Order Creation - ErrorSummary Error on WO creationContent Hello Team, I am working on the integration b/w engagement cloud and OFSC for work orders and for this, following the helpful documen…
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Modern CX Conference 2018 - Presentations Available for DownloadContent Thank you to all that participated in this week's Modern Customer Experience 2018 conference in Chicago. It was fantastic meeting many of you and understanding y…Justin Anderson-Oracle 80 views 0 comments 4 points Most recent by Justin Anderson-Oracle Fusion Service