Setup and Configuration
Discussion List
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Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged. -
Assigning to queues based on email header informationSummary How can we assigned SRs to the right queue based on where the email was routed from?Content We have created a few different queues and would like to auto assign …User_2025-02-03-23-53-11-047 53 views 1 comment 1 point Most recent by Jitendra Singh-Oracle Fusion Service -
Not able to add an OSP repair item in Parts Detail. Item not found in lovSummary Not able to add an OSP repair item in Parts Detail. Item not found in lovContent Hi Team, We are testing OSP repair process (Depot Repair), we have created an OS… -
Interactive parts sourcing screen is not showing the parts availability search result in parts detaiSummary Interactive parts sourcing screen is not showing the parts availability search result.Content Hi Team, We are not able to see the search result in Interactive pa…
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Address has not populatedContent Hi , In Engagement Cloud, while creating Service Request : 1.Contact has mapped against Account 2.Based on the contact Address has not populated dynamically. I w…User_2025-03-07-05-27-23-569 55 views 2 comments 1 point Most recent by ᚛Arͥⱥvͣiͫη∂ђ᚜ Fusion Service -
Work Order Area filter CriteriaSummary How to configure Work order area filter criteriaContent Hi, By default Work order areas are filtered based on the following fields: PostalCode, City, Time Zone, …
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …ViswanathaReddyKetireddy 32 views 4 comments 0 points Most recent by ViswanathaReddyKetireddy Fusion Service
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Knowledge Locales Article for all usersContent We have articles that are country and locale specific and then ones that need to be globally visible. Trying to determine the best way to do this so that we don'… -
How to make the Severity field to be readonly in layout levelContent Hi Team, I want to make "Severity" field to be readonly for one details page layout out of 5. But the updatable option is non-editable in that layout. So I cant … -
How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all …
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Can we get child record against the selected parent record through API?Content Hi Team, I have 2 FCL field as F1_c and F2_c, in which F2_c having a parent constraint mapping. So If I selected any value from F1_c, then the corresponding mapp…
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Groovy Script - Defaulting Affected Party to session User when creating an SRContent We are using the 'Affected Party' field during SR creation and would like to default it to the user who is trying to create the SR. I tried to map it to the 'Pri… -
How to send email to group members from service requestContent Hi Team, I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in th…
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how to Import LOV into applicationContent Hi, I have to create a field with LOV which having number of lists. Is there any option to import the Lookuptype and Lookup code through file import? If anyon aw…
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Hide objects in workspace for some rolesSummary Hide some objects in workspace for specific rolesContent Hi, Is it possible to hide specific objects in workspace UI for some roles, Those objects should be visi…
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Creating Service request on behalf of multiple users for instance creating a SR on behalf of a teamSummary Looking for a solution to log a Help desk ticket for reporting system downtime or over time missing . Help Desk team should be able to create SR's and tag all af…
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Chat message sent under SR > Messages tab not sent to contactContent I have implemented all the Chat Setup steps on OEC using the Chat Inlay option and the Chat communications and chat assignment rules are working perfectly and th…
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Deeplink is not working as expected through scriptContent Hi Team, I want to create a hyperlink for SR number and store it into a field which will be navigate to particular record.For that I have used standard deep link…
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HR Helpdesk ApprovalsContent Hi All, We are implementing HR Helpdesk and we have a requirement of sending the service request for approval. Business Case: Whenever an employee creates a serv… -
Ability to choose any status value for the SVC_AUTO_RESOLVED_STATUS_CD profile optionSummary Currently the dropdown has only Resolved as the option. I would like to pick any of the status values that i'd like to use to build the Auto resolved status.Cont…
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Import Management doesn't support using file from Webcenter Content ServerSummary Import Management doesn't support using file from Webcenter Content ServerContent We have a requirement to schedule auto import for contact object based on the f…Jitendra Singh-Oracle 34 views 1 comment 1 point Most recent by Siraj Syed -Support-Oracle Fusion Service -
File Import and Export in 20D and onwardsSummary File Import and Export in 20D and onwardsContent As I see 20D onward File Import and Export will be discontinued, does it mean that we can't use it at all? or we…Jitendra Singh-Oracle 52 views 3 comments 2 points Most recent by Siraj Syed -Support-Oracle Fusion Service
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How to send Email remainders to users for status change within SLASummary Send remainders using SLAContent Hi All, We have an requirement to send remainder notifications to users for specific users based sla defined, is it possible? Re…
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Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsSummary Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsContent Hi All, From the API documentation, I can see JWT access token authentication is p…
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Business Unit of a Service Request created by emailSummary Business Unit of a Service Request created by emailContent Hi Experts, It is to discuss with you regarding the Business Unit of a Service Request when it is crea…
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Service – B2C Service 21A Release Overview, 23 February 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service – B2C Service 21A Release Overview session to have them answered during the live event. Post your questions by posting a ne…
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Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand, 9 February 20Content Submit your questions for the Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand session to have them answered during the live…
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Availability of Oracle Digital Assistant (ODA) for Fusion Engagement CloudSummary Availability of Oracle Digital Assistant (ODA) for Fusion Engagemenct CloudContent Hi Experts, Needs your input on Availability of Oracle Digital Assistant (ODA)…Jitendra Singh-Oracle 22 views 0 comments 1 point Most recent by Jitendra Singh-Oracle Fusion Service
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How to import knowledge articles into Engagement Cloud?Content Hi Experts, Is there a way to load knowledge articles in Engagement Cloud? I don't see any object in Import Management that support import of Knowledge Articles?…
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Date field comparisonContent Hi Team, I have 2 custom date fields named as firstPPMdate_c and Enddate_c. While saving the record with value, the firstPPMdate_c should be earlier or equal to …