Setup and Configuration
Discussion List
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23C Fusion Service Extensibility Features🚀 23C release is available, and we have an awesome extensibility feature for Fusion Service. Here is the list of new extensions. Extensions you can accomplish by using V… -
How to get the current view mode using UI Events FrameworkOverview This tip article demonstrates how to use getCurrentView when integrating a 3rd-party application with Fusion Service. The feature is available in the 23C releas…
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How to quickly create new pages using the service request create fragmentOverview Yes!!! In this tip article, we demonstrate how you can quickly redesign a Service Request Create page, leverage the standard components used by our standard pag…
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Assign as a resource a non-worker in help deskWe have a non-worker who needs to be assigned as a resource. When assigned, it is not found, only the Employee, Contingent Worker and Partner Contact values are availabl… -
'My Knowledge' Search Results logicSummary Squencing logic for knowledge articles in the search results on the My KnowledgeContent Can anybody help with sharing the knowledge on the logic followed by the … -
In the Absence Entry validation Fast Formula leave deduction is not splitting in different yearsHi experts, Got Stuck in the validation Fast Formula Issue: Leave deduction is not splitting in different years Ideal scenario : (a person cannot take more than 5 days l…
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Extract the ID of a department (going active on 01 october) from FusionHello, In Fusion we have created a department that will become active on the 1st of October. For our integration with Taleo I need the Department ID of this department a…
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Can we change lookup for a FCL fieldWe have a requirement to change the lookup values of a field, but as the lookup is common for 3 more fields, we are checking for an option to change the lookup, Do we ha… -
AVAYA AIC 7.2 CTI integration with Oracle B2B ServiceSummary: How to integrate AVAYA CTI with Oracle B2B service Content (required): Hi folks, We are starting a new implementation for Contact center where the telephony pro…
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Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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Ability to Filter Emails based on Email being in the cc lineContent Hi all, Our current IT ticket system has the ability to reject emails where the email address in is in the cc line (ie. HR@arcadis.com is in the cc field) and th…User_2025-01-31-00-25-12-234 53 views 3 comments 0 points Most recent by Kerri Belluomini Fusion Service -
Do we have any Workaround for search and updating address object in CX service fusionSummary: We have an account which has more than 60 plus address present, when trying to update the address from account screen it is very tough to find the address as on…
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Field acquisition by application ComposerI want to get the Work Phone Extension field in the Help Desk Service Contact by Application Composer. Validating with the trigger But error on Attribute name: hcmPerson…
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Action Plan Task Status - Service Request StatusSummary: Dears, I want to have a relationship between the action plan task and service request status, so for example when a task status is ‘on hold’ ,, change service r… -
Create a contact through the IDSC Portal bypassing custom groovy validationsSummary: We are using the IDCS portal to create a contact, we know that the portal sends the information to Self-Service Registration. however in my contact object I hav…Jefferson de Laureano 91 views 5 comments 1 point Most recent by Jefferson de Laureano Fusion Service -
Is it possible to integrate redwood user interface with the customization done in the classic one?Summary: Enable Redwood User Interface Content (required): Integrate redwood user interface with the custom objects, custom fields, and layouts based on expression we ar…
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How to generate JWT token for B2B Knowledge ManagementSummary: The solution explains, how to generate the JWT Token for Knowledge Management REST API v2 Content (required): IDCS Configuration Navigate to Applications and cl…
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How to default a field to a value but just for a specific page layoutSummary: We want to default a field value but in specific layout only. for other layouts, this field should be null by default Version (include the version you are using… -
Custom Object AttachmentsSummary How do you enable attachments for custom objectsContent I'm using Intelligent Advisor to create new records on a custom object. I also need to save file attachme… -
How to restrict the value lists of advanced searches?Summary: How can I restrict the list of available variables for the Business Unit field in the advanced search functionality? Content (required): I am currently implemen…
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SAC for Advance Exchange Depot Repair flowSummary SAC for Advance Exchange Depot Repair flowContent Hello Experts, We have a requirement to design advance exchange flow in depot repair for our customer. Please p… -
How do I store the VBCS url in Page integration??Summary: Hi, We have developed VBCS app and this app is launched using page integration from B2B Service. VBCS url is different for each B2B Service environments. We wan…
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How to migrate only Application Composer Custom Objects configurations from one env to anotherSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Is there a way to upload SR Categories in bulk in Fusion Service?Summary: Content (required): We have around 400 categories which have to be defined in Fusion Service. Instead of creating them manually, do we have any option to upload…
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Transfer Order is not getting generated in 'Manage Parts Requirement'Content Hi All, While trying to perform a part transfer from Subinventory to Technician trunk stock via Manage Parts Requirement functionality, Transfer order is not get…Abhishek Nirgudkar 66 views 6 comments 1 point Most recent by Bhargav Nandanwar - Trinamix Fusion Service
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Case Management (22C) Page BlankSummary: Blank Page when clicking on Services - Cases Content (required): Hi, as per the 22C B2B release notes, we are looking at configuring case management to in conju… -
Unable to use the relationship Id in the adaptive search payload.Summary: Content (required): Unable to use the relationship Id in the adaptive search payload. We’ve a custom object called ‘Charge Header’ and we’ve created a relations…
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How to handle the SLA calculation working depending on specific status not from the SR creationThe scenario is when creatinل SR we need the SLA starting to calculate depending on each status means if selected Log complain should calculate from the time selected th… -
In B2B assign user to the user group?Summary: After creating user group under manage user group how to assign the particular user group to a user so that user can access article in my knowledge page? Conten…ArpitNVerma 62 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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GDPR Support for B2B ServiceSummary: Requirement is to delete customer related information post 60 days of providing service Content (required): Do we have feature to support the above GDPR requirm…