Setup and Configuration
Discussion List
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Service Request is not automatically created by incoming emailHi team, We're trying to configure Inbound emails to automatically create Service Requests in CX Service module. We've done the below configurations: Used the standard E… -
When a Help Desk ticket is resolved, there is no notification or feedback sent to the requesterSummary: Hello Team, As per the customer review feedback When a ticket is resolved, there is no notification or feedback sent to the requester either by Bell Notificatio…MD Shahbaaz Meraj-Oracle 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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MFA - accounts in Web Service (Wallet)Helo, I have question about the application of Multi-Factor Authentication (MFA) for accounts linked to their databases, specifically regarding scenarios where their Dat…
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Ability to attach KM article in OB messagesSummary Ability to attach KM article in OB messagesContent As far as I have observed, we can either insert KM content as text or send KM article as hyperlink in Outbound… -
Time Gap Between ESS Jobs in Job SetHi Team, I have a Job Set with two ESS Jobs, and I need the second job to start 1 hour after the first one finishes. And also wanted to know what the maximum amount of t…
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In contract approval email notification is it possible modify the subject lineWe have a business requirement regarding the Contract Approval Notification Report. Specifically, we need to update the email subject lines based on the status of the co…
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Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it…
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Not able to get the Items in Select and add products in Product Group setup under Service CatalogSummary: Not able to get the Items in Select and add products in Product Group setup under Service Catalog Content (required): I have to build a new Service Catalog of p…Inderjeet Singh Sublok 175 views 6 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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How do I solve my pending supplier spend authorization after all approver has completed?I have a situation where end user submit for new supplier registration. After that the approver had approved the supplier, however the status still showing as 'A spend a…it_admin_prolintas 13 views 1 comment 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service
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<Wrong Service selection, ignore>Fusion Expense does not allow raising an expense against a Project Budget defined in different ledger than respective User's ledger. Oracle simply mentioned this statem…
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How many licenses are used for the systemHow many licenses are used for the system
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AI Agent REST Call ErrorSummary: NULL Response for REST call in AI Agents Content (please ensure you mask any confidential information): I've created a Custom Business Object which is a REST ca…Varun_Seenuvasan 13 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Can we restrict the list of employees in REASSIGN Option under actions in Approval notifications?While we are searching for an User to reassign a transaction, can we restrict the dropdown to show only the managers?MandalaCharitha_AssociateConsultant 22 views 2 comments 0 points Most recent by MandalaCharitha_AssociateConsultant Workforce Management
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How to Send and Track Emails from Oracle FusionSummary: How can we capture the bounced backed email or unread email from the customers .
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Under the Manage Users task, the Work Phone Number is not visible on the Resource Object.Summary: Within the Manage Users task, there are two phone fields: Phone Work Mobile Phone The Phone field is visible in the Resource Directory and is also retrievable v…
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Saving Column Widths on Service Center Landing PageHello, Users can resize the column widths and save their layout on the Service Center landing page. However, if they close and reopen the page, the column widths revert …
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How can I enable adaptive search for the service?Hello, I'm implementing Fusion Service and have already enabled the Open Work Areas Powered by Adaptive Search feature. However, the Configure Adaptive Search task is no…
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Are There Any Test Environments or Recommended Learning Resources for Oracle Fusion DCS?Summary: I'm exploring Oracle Fusion Digital Customer Service (DCS) and would like to know if there are any dedicated test environments available for hands-on configurat…
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Unable to Use AI Agent Team in Service Center UISummary: We have created an AI agent team using a Admin user; however, the agent is not available for selection or use within the Service Center object UI in Smart actio…
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How to change Spider graph for competency gaps?Hi all, Is it possible to change the Spider graph used for highlighting competency gaps between current employee proficiency level and job profile? For example changing …
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Guided Journey: Video Not Working When Added to the JourneyHello, We are using the Redwood UI and have added a video to the Guided Journey setup. While the video uploads successfully, it does not play when opened. Is there a spe…
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Approvers unable to see or edit the Supplier DFF entered while registering a SupplierOnce the user submits the Supplier registration request then approvers unable to see the DFF entered while registering a Supplier. Even can't see the DFF details from "M…
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How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…Edson Junior, Oracle 266 views 8 comments 1 point Most recent by Edson Junior, Oracle Fusion Service -
need clarification deprn_source_code in FA_DEPRN_DETAIL tableLooking for clarification on below questions 1)What does the BOOKS, DEPRN and TRACK values mean in the DEPRN_SOURCE_CODE field on the fa_deprn_detail table? and under wh…
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Preserve Context of selected record in SR Contact Object for button clickSummary: Under SR, object there is a subtab called Contacts which displays the list of contacts associated with the SR. in this subtab, We introduced a button which is c… -
Click to dial is not working in Fusion SalesWe've done the integration with third party media toolbar. We're able to receive the incoming call and we're able to make outgoing call once we open the Third-Party tool…
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what is the implications when we enable the Oracle SOA Suite as high in Manage Audit PoliciesWhen there any change done in BPM approval rules, we can be able to get the audit report from Oracle SOA Suite. for that Oracle suggested to enable the oracle SOA Suite …
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How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se…
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Configure two SSOs for different employee setsSummary: The company has two set of employees, an internal one with employees from said company, and a third party callcenter. We need to know how to enable two differen…
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I am having a requirements to duplicate notifications on recruiting content libraryHello, I am having a requirements to duplicate notifications on recruiting content library, but some of content with specific category i can't duplicate it when i try to…Hasnaa Sultan 11 views 1 comment 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service