Setup and Configuration
Discussion List
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:, where I see 2 steps: 1)"Remove Data Security Policies from Users": If the users have be…Domenico Ligato 24 views 3 comments 0 points Most recent by Narendra More-Support-Oracle Fusion Service -
How to get latest updated records from ess_request_history ?Summary: Hi team, We are building a report using the ess_request_history table, where I need to fetch incremental records based on a timestamp filter. However, I couldn’…Siva_1722 13 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Min-Max Planning Generates Decimal Quantities – Need Rounding to Whole NumbersHello All, We have an item that is Min-Max planned with the following setup: (Example) Minimum Quantity: 30 Maximum Quantity: 50 Primary UOM: Each Seconday UOM: Pack of … -
How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta… -
My signature Page errorSummary: Hi Team, When I try to access service > My Signature quick actions from home page, I am getting the below error. Can anyone let me know what the issue might be?…
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Service Profile API SampleSummary: Hi, Can someone provide a sample request payload to create service profile? Content (please ensure you mask any confidential information): as above Version (inc… -
Milestone configuration - Multiple attributes under 'Completes When'Summary: We have 2 milestones configured within Help Desk, First Response Metric and Resolution Metric. These are working, however if the Help Desk ticket is Resolved wi…Dave Saxon - Systems Analyst 13 views 3 comments 0 points Most recent by Dave Saxon - Systems Analyst Fusion Service
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Activities under Help Desk is not in RedwoodSummary: Now Activities Page under Help Desk is not in redwood, is the any possibility to be this page in Redwood in upcoming Release. If yes, Please confirm by which re… -
How to auto-send Positive Pay file when PPP processing type is set to "Printed" in Fusion?We are looking for a standard method in Oracle Fusion Payables to automatically generate and transmit the Positive Pay file to the bank, even when the Payment Process Pr…shivakumar.gurram 47 views 3 comments 0 points Most recent by shivakumar.gurram Payables, Payments & Cash Management
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Conditional Display of Custom Homepage Menu Links Based on User Language in Oracle FusionHi all, Has anyone worked on enabling or disabling custom home page menu links in Oracle Fusion based on the user's Default Preferred Language (set in Fusion User Defaul…Shwetha Shankar 66 views 3 comments 1 point Most recent by Andrada-Oracle Fusion Applications Administration -
How to Stop SLA Milestone Clock After Working Hours in Oracle Fusion Service?Hi Oracle Community, We are facing a major issue with engineer clock stopped if 9-5pm working coverage timing in Oracle Fusion CX Service. Our SLA/Asset coverage schedul…
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Customer Need 10 Digit Record Number for Custom Objects and ActivitiesThe customer has requested that the Record Number be in a 10-digit format, starting from 1000000001. Could you please confirm whether this requirement can be implemented…
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How to use Self-service question -> answer agentSummary: We noticed that the "Self-service question→ answer agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is…
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Are There Any Test Environments or Recommended Learning Resources for Oracle Fusion DCS?Summary: I'm exploring Oracle Fusion Digital Customer Service (DCS) and would like to know if there are any dedicated test environments available for hands-on configurat…
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How to add languages in Local-Name Language list of values?Oracle HCM My client wants to add Bosnian, Serbian etc. languages in the LOV of Local-Name Language list of values but I am not able to find any lookup code for it. Is t…
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SR summary isn’t taking SR number dynamically, even though the prompt says to fetch it from urlSummary: For the SR custom agent, fetching the SR number dynamically isn’t working. While smartActionMetrics allows dynamic retrieval of the activity number, it’s unavai…
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Custom Message Update Email Notification is not working ExpectedSummary: I have created a Custom Message Update Email Notification by creating a trigger and using the Groovy Script, When the Employee will reply on to the Service requ…
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DCS As a customer public user, I want the LOVs to be shown in the language of my local browserHi, DCS - As a customer public user, I want the LOVs to be shown in the language (one of the 39 DN languages) of my/users local browser LOVs come from B2B Service. Under…
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Not able to get the Items in Select and add products in Product Group setup under Service CatalogSummary: Not able to get the Items in Select and add products in Product Group setup under Service Catalog Content (required): I have to build a new Service Catalog of p…Inderjeet Singh Sublok 202 views 8 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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Time Gap Between ESS Jobs in Job SetHi Team, I have a Job Set with two ESS Jobs, and I need the second job to start 1 hour after the first one finishes. And also wanted to know what the maximum amount of t…
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Looking for a way to Automate Custom ESS Jobs CreationWhile migrating custom ESS jobs from instance to other instance, we have to create it manually. so we are looking for a way to Automate Custom ESS Jobs Creation/migratio…User_9INCA 4 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Service Request is not automatically created by incoming emailHi team, We're trying to configure Inbound emails to automatically create Service Requests in CX Service module. We've done the below configurations: Used the standard E…Nalsoft Pvt Ltd 115 views 10 comments 0 points Most recent by Lisa Wilkes-Support-Oracle Fusion Service
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When a Help Desk ticket is resolved, there is no notification or feedback sent to the requesterSummary: Hello Team, As per the customer review feedback When a ticket is resolved, there is no notification or feedback sent to the requester either by Bell Notificatio…MD Shahbaaz Meraj-Oracle 21 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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MFA - accounts in Web Service (Wallet)Helo, I have question about the application of Multi-Factor Authentication (MFA) for accounts linked to their databases, specifically regarding scenarios where their Dat…
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Ability to attach KM article in OB messagesSummary Ability to attach KM article in OB messagesContent As far as I have observed, we can either insert KM content as text or send KM article as hyperlink in Outbound… -
In contract approval email notification is it possible modify the subject lineWe have a business requirement regarding the Contract Approval Notification Report. Specifically, we need to update the email subject lines based on the status of the co…
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Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it…
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How do I solve my pending supplier spend authorization after all approver has completed?I have a situation where end user submit for new supplier registration. After that the approver had approved the supplier, however the status still showing as 'A spend a…it_admin_prolintas 14 views 1 comment 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service
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<Wrong Service selection, ignore>Fusion Expense does not allow raising an expense against a Project Budget defined in different ledger than respective User's ledger. Oracle simply mentioned this statem…
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How many licenses are used for the systemHow many licenses are used for the system