Setup and Configuration
Discussion List
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How to Send and Track Emails from Oracle FusionSummary: How can we capture the bounced backed email or unread email from the customers . -
Under the Manage Users task, the Work Phone Number is not visible on the Resource Object.Summary: Within the Manage Users task, there are two phone fields: Phone Work Mobile Phone The Phone field is visible in the Resource Directory and is also retrievable v…Sourabh Sen 38 views 1 comment 0 points Most recent by Deaconu Constantin Valentin-Oracle Human Capital Management
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Saving Column Widths on Service Center Landing PageHello, Users can resize the column widths and save their layout on the Service Center landing page. However, if they close and reopen the page, the column widths revert …
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How can I enable adaptive search for the service?Hello, I'm implementing Fusion Service and have already enabled the Open Work Areas Powered by Adaptive Search feature. However, the Configure Adaptive Search task is no…
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How to change Spider graph for competency gaps?Hi all, Is it possible to change the Spider graph used for highlighting competency gaps between current employee proficiency level and job profile? For example changing …
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Guided Journey: Video Not Working When Added to the JourneyHello, We are using the Redwood UI and have added a video to the Guided Journey setup. While the video uploads successfully, it does not play when opened. Is there a spe…
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need clarification deprn_source_code in FA_DEPRN_DETAIL tableLooking for clarification on below questions 1)What does the BOOKS, DEPRN and TRACK values mean in the DEPRN_SOURCE_CODE field on the fa_deprn_detail table? and under wh…
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Preserve Context of selected record in SR Contact Object for button clickSummary: Under SR, object there is a subtab called Contacts which displays the list of contacts associated with the SR. in this subtab, We introduced a button which is c… -
Click to dial is not working in Fusion SalesWe've done the integration with third party media toolbar. We're able to receive the incoming call and we're able to make outgoing call once we open the Third-Party tool…
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what is the implications when we enable the Oracle SOA Suite as high in Manage Audit PoliciesWhen there any change done in BPM approval rules, we can be able to get the audit report from Oracle SOA Suite. for that Oracle suggested to enable the oracle SOA Suite …
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How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se… -
Configure two SSOs for different employee setsSummary: The company has two set of employees, an internal one with employees from said company, and a third party callcenter. We need to know how to enable two differen…
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I am having a requirements to duplicate notifications on recruiting content libraryHello, I am having a requirements to duplicate notifications on recruiting content library, but some of content with specific category i can't duplicate it when i try to…Hasnaa Sultan 16 views 1 comment 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service
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Requirement Regarding Item Association with Business Unit.Hi Team, Business has raised a requirement where, during item creation, they want to directly associate the item with a Business Unit so that it automatically gets assoc…
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How Case Manager / Case Worker communicate securely with the employee?How Case Manager / Case Worker communicate securely with the employee? Instead of send an email, how a Case Manager / Case Worker sends a message to employee?Natarajan Kumar 36 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Display Installed Base Assets on the Accounts Redwood UISummary: Need to show the installed base assets for each of the accounts in the Redwood next gen UI. Content (please ensure you mask any confidential information): We ha…Mohit Thomas 47 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
While employee entering his time entries manually the employee is facing the errorthe error is "You aren't currently set up to use this page. Ask your manager to provide you with a responsive UI layout".
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How to Extend the Update Field Action Bar CommandOverview: This guide details the steps to extend the update field action in Oracle CX Service UI, allowing users to update specific fields directly from the action bar. …
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(Import_invoice 15.3) Insert payment schedules from terms Error - ORA-20001Summary: Hello, During migration of AP Invoices we faced several errors. Attached is the LOG of the Import Payable Invoices. Could you please help us to identify what is…OMAR EL KAWY 25 views 1 comment 1 point Most recent by MiaM-Oracle Payables, Payments & Cash Management
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Updates to required Fieldshttps://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=312696874605219&parent=DOCUMENT&sourceId=2525821.1&id=2607251.1&_afrWindowMode=0&_adf.ctrl-state=joeg94y4…CharleyT 16 views 3 comments 0 points Most recent by DeleepRavichandran Recruiting, Opportunity Marketplace
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Goal subtypes creation for a specific goalCan we create separate subtype category for specific goal . As per current setup, if we are making changes in subtype that is reflecting for other goals as well.Rajaraman Subramanian 13 views 4 comments 0 points Most recent by Rajaraman Subramanian Fusion Service
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AP Invoice Image Attachment Link from Local FolderHi Team Requirement - Client will save all the invoice attachments received from vendors to their respective local machine Client wants to have a hyperlink on AP invoice…Jiten Jataniya 45 views 3 comments 0 points Most recent by César Tello Payables, Payments & Cash Management -
logs of user activity, system logs, security events etc extraction and storing in Microsoft Sentinel**** Experts, We want to push logs regarding user activity, system logs, security events etc extraction and storing in Microsoft Sentinel. Please let me know the idea's …
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how can we configure the system to redirect users from the Classic to the Redwood Page?Summary: We are currently facing a scenario where, upon clicking the BPM task detail link (either from the email notification or the bell icon notification), users are b…
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HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
Month end read only access for APOur customer are having the following issue in Oracle Fusion: Currently at period end when balancing, the accounts payable team can process invoices which impacts and th…AdamSawyers 31 views 1 comment 0 points Most recent by Gabriela Patrascu-Oracle Payables, Payments & Cash Management
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How to add a field in the page under Service->Service Profiles->Account 360->Assets tabSummary: Hi @Everyone, I need to achieve the below requirement, Does Anyone have any idea how to fulfil the requirement and please provided me the details steps and navi… -
Inclusion of flags at page level for feedbacksSummary: Hello Team, With respect to touchpoints, is there any way to include a flag at a page level to identify negative feedback given during feedback sessions? Kindly…Rajaraman Subramanian 15 views 3 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Enable SR Category in Common SetSummary Enable SR Category in Common SetContent Hi, SR category can only be configured per Business Unit. Do we have plan to make it available for set assignment? For ex… -
Auto-populate "Original Request Number" and relationship when copying SRHi, is it possible to automatically populate the "Original Request Number" field in Service Center when copying an SR, without having to fill it in manually? Also, is it…