Cloud at Customer
Discussion List
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Can't use MFAHello, I can't access my oracle cloud because I can't use the MFA since a lost access to my cellphone. I wonder if I can get a bypass code via email or cellphone number.… -
MFA ResetHi Team, I am currently using the free tier Oracle Autonomous Database. Unfortunately, my phone was lost recently, and the MFA and two-way authentication were configured…
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My Account Got HackedI have been using oracle cloud for about 2 years or less, and all of a sudden i can't login after i got a mail that my password and mail was resetted. I have tried conta…
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I broke my accountHello! A few months ago I was trying to change my OS to Ubuntu on a cloud server and it didnt let me, so I deleted it in the hopes to create a fresh server that's on ubu…
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Any way to recover my account?I bought a new phone and lost the MFA code, although I still have acess to the email, phone number, and I still can even SSH my VM, is there any way to recover my accoun…
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Not receiving password reset linkSummary: I have been trying to reset the password of my OCI account, however I am not receiving any link in my email, Although I am getting regualr event notification fr…
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Login issues with MFASummary: I'm trying to login to oracle cloud. I haven't logged in since last year. After typing username and password, the page asks me for OTA code from null's Phone wh…
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Login IssuesSummary: I'm trying to login to my oracle cloud account for the first time in a few months. I'm running into issues where its asking me to verify my OTA code from null's…
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How to subscribe to a new region ?How to subscribe to a new region ? I'm having a paid account.
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I tried to ticket or email with oracle transaction error and it shows the errorWe're sorry, but there's a problem with your account. Please contact our support team. Live Chat shows this error. An unexpected error has occurred. Please try again la…
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Beginning to use Cloud Guard and Vulnerability ScanningSummary: Switching on Vulnerability Scanning in Cloud Guard Content (please ensure you mask any confidential information): Hey - I'm looking to start using the Vulnerabi…
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Cannot login to toronto consoleSummary: Hello, I created an oracle cloud account back in 2020 (free trial). I recently came back to use Pay-as-you-go services and would like to switch from free trial …
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Can't login with "Your account has been disabled due to either tenant/user disable operation"Summary: Content (please ensure you mask any confidential information): My account is free tier, I can't login since Nov2023 received an email "Abusive Activity Identifi…
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Adding payment method charges 100USD instead of 1USD ?!Summary: When I just try to add my new credit card it asks for a payment which is over 100USD.. however oracle claims that they will charge from 1-5USD and later return …
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Lost email access, recover cloud accountSummary: I had an academic email from my university. I registered in the cloud platform with that email, but that has been deactivated right now. I talked with the unive…
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Can't access my account. Oracle Mobile AuthenticatorSummary: Hi I have been a Free Tier user. Recently I had to factory reset my phone and lost the access to the Oracle Mobile Authenticator app and now I can't find a way …
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I cant login to my accountSummary: I cant receive the reset password email. Content (please ensure you mask any confidential information): Version (include the version you are using, if applicabl…
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Need help with 2 step verification bypass code.I was enforced to enable 2 step verification for my OCI account. I accidentally uninstalled the Oracle authenticator app and now when I log in, the system asks me to ver…
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I accidentally uninstalled my oracle authenticator app. Now I'm not able to login into my account.I accidentally uninstalled my oracle authenticator app. Now I'm not able to login into my account. Please help me to reset my 2fa. I also contacted the oracle support. B…
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Reset Mobile AuthenticatorI was planning on upgrading my account to "pay as go", but I got a new phone and lost access to the Mobile Authenticator, live chat directed me to post here, how can I p…
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Olá, gostaria de atualizar minha conta para o plano de Pay As You Go.Olá, gostaria de atualizar minha conta para o plano de Pay As You Go. Bem, eu não consigo acessar a conta por conta do MFA por isso preciso atualizar o mais rápido possi…
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[Not Solved] My card was rejected.We're unable to complete your sign up. Common errors are due to: a) Entering incomplete or inaccurate information b) Intentionally or unintentionally masking one's locat…
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I WANT TO CLOSE MY ORACLE CLOUD ACCOUNT (free trial) AND IM UNABLE TO DO SO!!!Summary: I created trial cloud account couple years ago, and I continue receiving emails related to this account. I tried Oracle support Chat but says "Your tenancy is n… -
unable to access my instance from ssh i am only able to acces it from the cloud console connectionSummary: i am unable to access my instance from ssh i am only able to acces it from the cloud console connection and if i check it showls all the ports of my instance is…
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how can i revert to the previous kernel if my instance is in kernel panicI have done the kernel update on my ubuntu oracle instance ARM Flex through apt, but after restart it runs into a kernel panic so it seems that the update hasn't been do…
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I have lost 2fa application and I cannot log in info Oracle cloud. How can I get my account back?Summary: I have lost 2fa application and I cannot log in info Oracle cloud. How can I get my account pass code or get 2fa on my account?? Content (required): I have lost…User_2025-10-31-00-41-25-479 992 views 14 comments 0 points Most recent by Karthik-Oracle OCI - General
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How long to upgrade to pay as you goSummary: Upgraded to pay as you go 5 days ago but account still says that upgrade is in progress Content (please ensure you mask any confidential information): Do not wa…
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"Your account upgrade is in progress." for a year nowSummary: Nearly a year ago, I tried upgrading my cloud account from free tier to "Pay as you go", but it still states that the account upgrade is in progress. The credit…
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I accidentally deleted my oracle authenticator app. Now I'm not able to login into my account.I accidentally deleted my oracle authenticator app. Now I'm not able to login into my account. Please someone help. I have still access to my vm through terminal. please…
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How to i can cancel deletion tenancy?Summary: In free domain type. I accidentally clicked delete tenancy but want to cancel even though 5 days have passed Content (please ensure you mask any confidential in…