Reporting and Analytics
Discussion List
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Is there a report which can tell agent used Fill my inbox to pull incidents?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Megha Nagpal 41 views 2 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
tell if notifications were sent to subscribers when an answer was updatedContent Is there a way to tell if notifications were sent to subscribers when an answer was updated? If the publisher forgot to choose from the Notify Subscribers dropdo…User_2025-02-03-17-53-12-845 32 views 1 comment 1 point Most recent by Zahraa Reporting & Analytics for B2C Service -
Report time difference between a specific status and Updated.Summary: We are trying to capture the response time from a contact. We use a status of Awaiting - xxxx Response and we need to measure the time from this status to the v…Jeff Scrobel 52 views 2 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service -
Join Accounts table with Custom Field from Contacts TableHello Admins, is there a way to join information from the Accounts table (Full Name) with a Custom Field (Term date) from the Contact Table? I've tried different ways of…Pawel Strychocki 72 views 3 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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I want to get details on which agent applied a particular status, for e.g-closed statusSummary: i want a report which can tell that in a particular incident , who applied what status, Sometimes, the assigned person is different from who applied the status.…Megha Nagpal 41 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Schedule a CSV to an SFTP LocationSummary: Schedule a CSV to an SFTP Location Content (required): Hi guys, Is it possible to schedule a report in CSV format from Service Cloud to an SFTP location? Regard…Sylvia S. 32 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service
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Last user transaction dateSummary: I'd like to view agents in certain profiles and monitor their last transaction date and time--mostly used a tool to see if an agent is sitting for long periods …Vanessa Topolewski 71 views 4 comments 0 points Most recent by Vanessa Topolewski Reporting & Analytics for B2C Service
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Tracked Links in a chatContent Any ideas on how to report on a tracked link that is added to chats. Tracked links work in mailings, surveys and some message templates but they don't appear to …Carl Elliott 31 views 2 comments 0 points Most recent by TinaB Reporting & Analytics for B2C Service -
Show report that sent by AdminSummary: Hi Guys, I know that we can schedule and send out a report. But is there any report or way to check a list of reports sent out under a specific Admin account or…Vincent Lin 31 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
How you get information on whether a user is logged in or not when visiting your site?Summary: Why do the total visits number from session_summary table and the count of clickstreams created during the same time period differ? Isn't a new clickstream crea…
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How do you get a workspace to open with the that rows records for editingSo for example the Contacts report id:124 when you run it you can click on any results row, and it will open up the Contact workspace. When i view the definition of a co…spence_abcd0109uk 32 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Search functionality in customer portal is not workingSummary: Search functionality is used to search the incidents on the customer portal. Incident reference number is not searching and also mid keyword from the subject li…Jayashankar Lingaiah-Oracle 22 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Unable to deliver scheduled report: Email attachment exceeded allowable sizeContent Emailing a report - it takes a while (1 min) to process but is under 911Kb Is there any configuration setting I can amend to help with this? ThanksKing Jack 45 views 22 comments 1 point Most recent by Sathya Rajendran Reporting & Analytics for B2C Service -
Error in POST data: Cannot run AnalyticsReport: XXXXX(ID=XXXXX): REPORT_ERROR_EXCEEDS_TIME_THRESHOLDHi All, We have a requirement to run the report under incidents object to fetch all the incoming email created incidents and list the queue that got assigned to it. This…Padma Varadarajan 513 views 3 comments 0 points Most recent by Padma Varadarajan Reporting & Analytics for B2C Service
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workspace field reportVersion B2C 22 A Is there a report within B2C to get all the fields that are available in an incident workspace? If not, how to achieve that?Boby B Jacob 22 views 2 comments 2 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Generate a report for Incidents that are created manuallySummary: Hello Experts, I there a way or a report that can determine how many incidents that are created manually ( meaning the agents/CRS created it themselves) and not…Jepee Celorico 43 views 7 comments 0 points Most recent by Jepee Celorico Reporting & Analytics for B2C Service
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How to Exclude a Case if there is only One RowSummary: Need to exclude the case if there is only one row. Content (required): Trying to create a report to display the frequency of response to customers but only if t…JLFolkman 32 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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The users completed surveies.Summary: A report shows all the surveys the user completes in a period of time. Content (required): Hi Here, I am trying to create a report that shows user completed sur…Vincent Lin 41 views 7 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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how to calculate time between interactions created date and response date?Summary: I want to know how many incidents are yet to be responded. for e.g we have SLA of 24 hours to respond. So how can i fetch a report which states that these incid…Megha Nagpal 23 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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No results in keyword report when search is performed in BUI?Summary: We're using the Browser User Interface and are looking to improve our knowledge base. Naturally, it's important to know which keywords agents are using, when se…User_2025-03-10-21-27-49-962 41 views 2 comments 0 points Most recent by User_2025-03-10-21-27-49-962 Reporting & Analytics for B2C Service
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Use Custom Expression on Level FilterHi, I need to use the following custom expression on level filter, both top level and drill-down level. If(date_diff(sysdate(),$max_date_created)0,date_diff(sysdate(),$m…
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Can categories be excluded from search results?Summary: Can categories be excluded from search results? Content (required): I came to understand that if a product or category contains the same text as a search term..…kerry walker 21 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Help with Survey Summary ReportSummary: Help with Survey Summary Report Content (required): I'm in need of a little help with a report. This specific report is a monthly and year to date summary of su…kerry walker 22 views 5 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Report to extract Standard text sent through Rule response by systemWe have a requirement to extract all the standard text with names that are being sent by the system through rules. We tried but did not find a way to join transaction/th…Shubham Gupta-177131 11 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Reporting & Analytics for B2C Service -
Can't Hyperlink to Answers in BUI (but can in .NET console)Summary: Can't Hyperlink to Answers in BUI (but can in .NET console) Content (required): Our business users mentioned that when they export an Answers report in the .NET…kerry walker 41 views 1 comment 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Display Dashboard on homepageContent The departments in our company would like to view specific reports as soon as they log in to the CRM. We would like to display the dashboard automatically on the…User_2024-12-17-19-41-52-365 51 views 5 comments 0 points Most recent by User_NQG0M Reporting & Analytics for B2C Service
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Filtered report should not reduce rowsSummary: Content (required): Hi, We have a report to be built in such a way that report should have 4 columns: Queues, Date Created, Time Created, Count of Incidents. In…Padma Varadarajan 21 views 6 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Why does my scheduled report return different numbers than if I run the same report run manually?Summary: Scheduled report returns different numbers than the same report run manually. Content (required): I have a report that counts the number of Incidents created pe…Richard Vang 51 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
How to pull re-opened cases that were previously closedSummary/Content: I need to identify incidents/cases re-opened by the customer that were previously closed in oracle service cloud analytics. Below is the code snippet th…
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Showing zero values on a reportSummary: Showing zero values on a report Content (required): Is there a way to show entries that contain a zero value for something? For example, we'd like to show the a…kerry walker 43 views 4 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service