Reporting and Analytics
Discussion List
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Are there any report to extract knowledge advance article ?Hi There, I am wondering if there are any reports that I can use to extract knowledge advanced articles created by all authors. I try to look through all the tables in t…Vincent Lin 61 views 5 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service -
Profile/Fill Inbox Report?Content Is it possible to generate a report listing all profiles and their assigned Fill Inbox queues? What table contain these queues? Thanks, Version OSC Feb 2015Joe P. 48 views 6 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Can we change report standard date format using date_formatSummary: Hi We are trying to change the standard way of displaying date i.e. 09/26/2023 10:27 AM EDT in the report analytics the same way we have in CP or in Connect Obj…Baljeet Singh-231094 31 views 3 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Change in the environment from production to test in links to reportsHi, We want to change links to BI PUBLISHER reports within the dashboard. When we do P2T we need to go through all the links and change them from the production environm…Alex_Balanovsky 32 views 3 comments 0 points Most recent by SantoshKumarBhairi Reporting and Analytics for HCM -
Custom Object Incident ID displaying as Ref #Summary: Custom Object Displays Incident ID instead of REF# Content (please ensure you mask any confidential information): We have created a report that uses a Custom Ob…Daniel Baker 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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CSAT score report - giving score, comments and agentSummary:I need very quickly to provide a CSAT survey report that can show the surveys answered within a certain timeframe Content (please ensure you mask any confidentia…Howard Williams 11 views 2 comments 0 points Most recent by Howard Williams Reporting & Analytics for B2C Service
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Analysis with link to attachmentsSummary: Download attachments from an analysis Content (required): Hello, the customer required to have the possibility in a pre existent analysis regarding SRs to downl…carolagalloni 11 views 4 comments 0 points Most recent by carolagalloni Reporting & Analytics for B2C Service -
Moving ReportsSummary: Are there any negative affects to reorganizing the folders in reports explorer? Content (required): Are there any negative affects to reorganizing the folders i…kerry walker 21 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
search thread for "%"I am trying to search the incident summary/thread for "18%" but it is returning everything with 18 in it and ignoring the percent symbol. I can not find anything in the …Kim Dante 41 views 2 comments 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service -
OTBI report not reflecting available values in HCM Time ManagementReport not reflecting correct data from the front-end. I'm using Workforce Management - Reported Time Cards Real Time as my subject area and would like to retrieve infor…
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Organization still has available incidentsSummary: Need to display a column on an existing Contacts report to display if the Organization the Contact is associated with has any available incidents to submit a ca…JLFolkman 11 views 1 comment 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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Embedded screenshots from threads in reportSummary: Embedded screenshots from threads in report Content (required): Attached is a current report that we use to display a list of file attachments from Incidents. I…JLFolkman 31 views 2 comments 1 point Most recent by JLFolkman Reporting & Analytics for B2C Service
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Hide or Remove a tab from reportContent Hi All, I need to hide or remove a tab from report. I have attached screenshot. Please do the needful. Thanks in advance. Awaiting your response Regards, Mathan.…User_2025-02-03-17-48-20-813 46 views 6 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
Multiple Duplicated for each column in report including Incidents and Threads tablesSummary: I build report with innerjoin b/w the tables incidents and threads. The report even with filters when pulled it shows multiple duplicates for each existing colu…
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Customer Log in Stats on CP pagesSummary: My customer uses multiple CP launch points but one of which involves the customer to log in to access the functionality provided by the custom objects. We have …Colin Campbell-118909 31 views 2 comments 1 point Most recent by Colin Campbell-118909 Reporting & Analytics for B2C Service -
Limit runtime dropdown choicesI'd like to limit an accounts.account_id runtime filter to only show values where the account belongs to a specific profile. We have a lot of accounts and I'm trying to …Mitch Haggman 51 views 2 comments 0 points Most recent by Mitch Haggman Reporting & Analytics for B2C Service
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Can the service usage metrics reports be run via API and automated?Summary: Ive got anywhere from 20-30 active distinct instances and having to log into each and every one monthly to run the same report is a giant waste of time. Content…Justin_D 31 views 1 comment 1 point Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
Report Showing All account password resetsSummary: Hi Is there any report or way to report all account passwords done in a given time frame? Content (required): Report with detail of all account passwords done b…Srinath Kannan-Oracle 21 views 1 comment 0 points Most recent by Colin Campbell-118909 Reporting & Analytics for B2C Service
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Disabled Accounts by date disabledSummary: Content (required): I'd like to put a date filter on the disabled account report so I can pull a report of all accounts that we disabled this year. I tried link…Kim Dante 21 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Report of incident after a ticket is closedSummary: To track the incidents post closure activity like reopening/ updated... Content (required): Suppose a ticket is been closed and later it got reopened. I have to…Boby B Jacob 31 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Get No. of Days Open for incident Excluding Holidays in a ReportSummary Get No. of Days Open for incident until closed Excluding Holidays in a ReportContent Hi all, I have a requirement of report having a column which displays no of …Lakshay Bhalla 60 views 15 comments 0 points Most recent by KKalyan-Oracle Reporting & Analytics for B2C Service -
The selected Report Definition File is not a valid fileContent We're seeing an error "The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been mod…User_2025-02-01-08-53-02-236 50 views 9 comments 1 point Most recent by Utkarsh Dangayach-194615 Reporting & Analytics for B2C Service
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Listing Answers via report filterSummary Listing Answers via report filterContent Hello! I am trying to filter Answer IDs in a report, but the filter doesn't not seem to allow this when choosing "in lis…kerry walker 50 views 8 comments 0 points Most recent by User_3HDAP Reporting & Analytics for B2C Service
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Distinct Records in Consolidated DashboardHi, I have 2 reports with same columns & filters from different tables. I want to combine into one report. I am using Consolidated Dashboard option with distinct values …Mohana Gopal S-Oracle 31 views 1 comment 0 points Most recent by Junie Rose Bodoso-Support-Oracle Reporting & Analytics for B2C Service -
Looking for a way to run an article history from AnalyticsSummary: I am trying to create an article-history in Analytics, much like the history shown in the knowledge advanced editing-tool. Started out with creating a report ba…Marco Klomp-223061 41 views 2 comments 0 points Most recent by Marco Klomp-223061 Reporting & Analytics for B2C Service -
Turn Around Time calculation with 60/60/10.5 Extending Response TimeSummary: I'm trying to extend the response times to incidents. Not able to find anything in any forum that can assist. As example what I'm trying to accomplish here is w…
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Incident's assigned account email addressHi, I'm using Accounts table to get the email address of the agents assigned to incidents. However, the email address being pulled per case/incident don't show the email…
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Help with report creation to trace the queue from client on Right NowSummary: Hi! Well, I'm are trying to assemble a report in Right Now that followed the history of queues that a chat went through, containing the source and destination q…Evandro_MN 41 views 2 comments 0 points Most recent by Evandro_MN Reporting & Analytics for B2C Service -
Archived Incidents transaction reportingSummary: Reporting on Archived Incidents access usage stats using transactions table Content (required): Has anyone had success reporting on Archived Incidents access us…HelenH 61 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service